#1 Home Improvement Retailer

Customer Store Reviews

  • 4.7 out of 899 reviews
94%Of Customers
Recommend This Store
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Showing 1-30 of 899 reviews
More and more people are being allowed into the store WITHOUT wearing face masks. This show lack of concern for our public health, and lack of respect for the wellbeing of HD customers.
More and more people are being allowed into the store WITHOUT wearing face masks. This show lack of concern for our public health, and lack of respect for the wellbeing of HD customers.
by
    Polite and respectful cashier
    They’re always helpful and knowledgeable
    by
      The best customer service experience
      After having two bad interactions at two different stores, Muhammed was able to help me find what I was looking for. He took the time to answer all my questions and help me find the mirrors I needed.
      by
        • Recommended
        Super good service
        Since I entered the store the service was super good and it didn't take me long to get what I was looking for
        by
          • Recommended
          Flooring
          Solid service from Mark in flooring setting up our carpet measurement for carpet and pad installation with all options offered. We will return.
          by
            • Recommended
            Flooring Project
            Needed to complete flooring project for basement and Mark in Flooring gave me solid direction and cut the appropriate flooring items. Will returns to this well managed and well stocked store. Nice associates like Mark and Hae at checkout.
            by
              • Recommended
              Cleaning Project
              Continually find what I need from this HD. Mark in flooring discussed options for my cleaning project and gave me the right products. Always find good resources here. Yasamin always very nice @ checkout. Wonderful place to spend time and discuss options. Well managed and maintained store.
              by
                • Recommended
                Flooring/Plumbing
                Needed sizeable flooring solid hardwood for my rental unit. Mark guided me through the process set me up for a measurement then walked me to plumbing to TJ and got me set up. Solid, excellent service. above and beyond. Real nice store w/ well managed staff. I come here often for the great products and people.
                by
                  • Recommended
                  Associates are GREAT!!!
                  I have shopped many different Home Depot stores and Fairfax Circle store is the best around. Associates acknowledged you as a customer, answered questions with out acting as if you were an idiot. Clean, well laid out. Great place to shop.
                  by
                    • Recommended
                    No Service Today! Ignored when needed help.
                    My husband is 80 years old and we purchased 12 bags of gardening supplies. He had to load it himself because there was no one to help him! Only after he had finished loading these, did someone come by and helped us. He was nice, but the store should have had someone there to help us from the beginning.
                    by
                      FAIRFAX CIRCLE STORE
                      Excellent location, well organized parking, spacious store, very helpful service personnel.
                      by
                        • Recommended
                        Just the best!
                        Everyone was so happy and extremely helpful! Wow. Fantastic service!
                        by
                          • Recommended
                          Moving Project
                          Nice store, nice quick service. Clean, organized. Mark in flooring helped me out. Esther was efficient @ checkout. I'll be back.
                          by
                            • Recommended
                            My "go to" Home Depot
                            Employees at this Home Depot are extremely helpful and know the store well. I'm always able to find what I need here and this store has easy parking and access.
                            by
                              • Recommended
                              Flooring
                              Set up flooring measurement and options w/ Mark in Flooring and talked kitchen backsplash options, as well as painting for our home. Always receive great service from Mark and others in this very nice Home Depot Store. Very nice helpful people. All go out of their way.
                              by
                                • Recommended
                                Flooring
                                Store was well maintained with helpful associates. Mark walked us thru flooring options and we arrived at a flooring choice. We also purchased many other bath items. We will be back with much pleasure. wonderful store. Very clean. Well managed. Thank you.
                                by
                                  Lifeproof
                                  Mark helped us and dropped pallets. Always our go to HD store. Well stocked and nice people. Bought $2K worth of Lifeproof vinyl flooring for residential install.
                                  by
                                    • Recommended
                                    LifeProof Flooring Basement Project
                                    Flooring basement project of over 2100 sf. Mark set us up for a flooring measurement/project. We went w/ LifeProof. Knowledgeable, excellent service from Mark who answered all our questons/concerns. Nice friendly people and store to come to. Managed well and clean.
                                    by
                                      • Recommended
                                      Best Home Depot in the DMV!!
                                      This place is truly beyond expectation. Many incredible employees working here! Above average customer services. Even, this is not the closest HD around my house. I would prefer to drive here.
                                      by
                                        • Recommended
                                        Shed Flooring Project
                                        Needed flooring for my Tuff Shed from Home Depot. Mark directed me thru different LVT options we settled on the best choice. Mark was very helpful. Sora was also very efficient and friendly.. Steady visitor to this HD. My favorite store. "Highly" Recommended Fairfax Circle Home Depot
                                        by
                                          • Recommended
                                          Very Helpful Staff in the Washer/Dryer Area
                                          I came into the store to complete an order I had started online because I wanted help being sure that I was not overlooking anything. The staff helped me complete the order, including entering detailed instructions for the delivery crew and also getting me the maximum discounts.
                                          by
                                            • Recommended
                                            The associate, at cashier was rude and untrained for his job, everybody else I know in the store ...
                                            The associate, at cashier was rude and untrained for his job, everybody else I know in the store are very helpful and friendly, the store in general its organized and clean, but one person can damage a reputation.
                                            by
                                            • Verified Purchase
                                            • Recommended
                                            1 found this review helpful
                                            It is a very nice store. I needed carpeting and both the manager and Mark in flooring helped get...
                                            It is a very nice store. I needed carpeting and both the manager and Mark in flooring helped get me what I needed since I needed to add value to my home. Friendly people, nice place to come, and not as intense as other home improvement stores.
                                            by
                                            • Verified Purchase
                                            • Recommended
                                            I was looking to replace my rechargeable hand-held screw driver. I did not want a gargantuan gun...
                                            I was looking to replace my rechargeable hand-held screw driver. I did not want a gargantuan gun-like tool, but a slim, light-weight one with just a few nibs. I went to the tools department and was unable to find something I would consider among the myriad tools on display. At the service desk, I asked for an employee to meet me at the tools department. Immediately JAKE arrived and I described what I was looking for. Unfamiliar with what I described, JAKE went to the computer to see if HD had something to match my description. He came back promptly and went straight to the perfect item. I never would have found it on my own. I appreciate that JAKE took the time to research a tool he was unfamiliar with and to locate it for me. I was also pleased that the service desk called for someone to help and a person responded immediately.
                                            by
                                            • Verified Purchase
                                            • Recommended
                                            This is another of Home Depot's fun, fabulous stores, with helpful staff, everything you're looki...
                                            This is another of Home Depot's fun, fabulous stores, with helpful staff, everything you're looking for, plenty of parking, wildlife (Mother duck and ducklings walking across the parking lot on one recent visit). Home Depot is fun!
                                            by
                                            • Verified Purchase
                                            • Recommended
                                            Faith, the cashier was great. She googled a plant on her phone to help me find out whether it was...
                                            Faith, the cashier was great. She googled a plant on her phone to help me find out whether it was annual or perennial. Great customer service!!
                                            by
                                            • Verified Purchase
                                            • Recommended
                                            Very friendly employees, we get all what we need at Home Depot!! It’s a home savior
                                            Very friendly employees, we get all what we need at Home Depot!! It’s a home savior
                                            by
                                            • Verified Purchase
                                            • Recommended
                                            Aaron and Mark in Flooring spent considerable time cutting 4 pieces of custom cut carpet and were...
                                            Aaron and Mark in Flooring spent considerable time cutting 4 pieces of custom cut carpet and were very helpful. This is the best HD in the area. always a pleasure to come her w/ friendly knowledgeable employees. Oula was very nice @ checkout. Oustanding !
                                            by
                                            • Verified Purchase
                                            • Recommended
                                            The organization, the staff greetings since the entrance, the attention provided for my question ...
                                            The organization, the staff greetings since the entrance, the attention provided for my question and concern about my needs, it was the most of released stress and peace time shopping in my entire moving time. Our special thank you for Mr Amandeep that even by himself at the window dept., He gave us an out standing quality of costumer service, showing experience, knowledge, kindness and patience with our barrier language. That is no thank you enough to say to him and to Fairfax Home Depot to have him.
                                            by
                                            • Verified Purchase
                                            • Recommended
                                            Store #4639 is always tremendous because of the wonderful Staff. I came into the store and Ram Ra...
                                            Store #4639 is always tremendous because of the wonderful Staff. I came into the store and Ram Rayamajhi with MET, who was kind, courteous, helpful, assisted me immediately to locate a Dept 27 Staff Representative to assist me, whose name was Beni. He also was tremendous and knew right where the product was. I appreciated the immediate and great customer service. I conveyed my appreciation to Alex - she is at the Service/Return Desk and she was very kind and notated my appreciation for the Staff. I'd also like to convey my appreciation to Hassan at the check out area who assisted me in locating my account information to assure everything was recorded properly. He was very courteous and thoughtful. Great people, great company, great store!
                                            by
                                            • Verified Purchase
                                            • Recommended
                                            Showing 1-30 of 899 reviews

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