Katy #534

I bought a power tools, Ridgid power driver and circular saw and I no regrets of buying at all as it works even beyond my exoectations

I had a cordless handheld vacuum to return/exchange because it would not charge. The cashier told me that they do not do exchanges only returns. I asked to speak to a manager, when this older gentleman came over with a resting attitude on his face from the start. I explained that it wouldn’t charge. He said “isn’t it cordless?, it doesn’t have a cord.”. Had he looked at the box that was in my hand, he would have seen it in fact came with the wall charger! He then told me that my return was out of time/date to do so (as he pointed to my phone) & said “it says right there”. Again, had he bothered to look himself, it said December 2022! He then walked off. I asked the cashier to please call another available manager, when he picked up the phone to call the back office, the older black gentleman walked back over, tapped him on his shoulder, told him to hang up the phone & not to call anyone else. It wasn’t the kids fault, however the manger was very unprofessional from the get go. I did try to ask 2 other people for a manager but was directed back to the same one in front that was unhelpful. So I just left the store. The simplest things, are not worth arguing over. I went to the Cinco Ranch location the following day & was greeted, helped & they went over & beyond to get me my replacement. The Cinco location is a little further for me, but I will make sure they get my repeated business from now on. Just because I am a female, doesn’t mean I do not know my tools or can’t read a receipt! I do however know when someone is unhappy with their job.

The curbside service was quick and efficient. I was helped by Mohammad Riahan. He made sure to check I needed anything else.

Stopped in at the Katy Home Depot today for last minute order. Annette was extremely helpful in guiding me through the desired products, options and corresponding discounts. Annette and the checkout cashiers also assisted when an alternative method was needed due to lack of Home Depot card on hand. Looking forward to future business at the store.

Sale was buy 2 get 2 free, along with buy 4 or more at half price. Bought 4 and received the b2g2 but at regular price. Spoke with clerk and manager and both said it's either b2g2 or sale price not both. Nowhere is posted that sales can't be combined. Then I asked since I bought 4 at regular price can I get 4 free and still said that's not how the sale works.

Excellent Customer Service -Annette was the reason I continued with my purchase Extremely Frustrating with: appliance availability delivery fees, despite spending $4300 3 deliveries because appliance available on different dates

Very friendly service and helpful finding the best quality product.

Employees from there was so kind and patient with me. He helped me with looking up things and to make an ordered online at the service desk at the end.

People that work there are really nice and helpful. I needed help with so many things and the people from Home Depot took care of me nicely.

Excellent service, nice employees and helpful