Pasadena,MD #2582

I bought several bags of KELLOGG organic soil & it was filled w mildew, plastic debris & oozed a nasty, smelly orange liquid. It was a waste of my time & money. I had to start from square 1, thankfully Jeff listened to my issue & rectified the issue w ease.

Exceptional service here ~ employees take the initiative to help, and don’t wait to be asked. Found the deluxe tractor cover for our John Deere riding mower, thanks to (Scott?); also found the perfect white rod-pocket curtain rods I couldn’t find anywhere else. Jill said, ‘I can help you,’ and checked us out to pay our HD card. Just a pleasure, thanks!

Bernadette, Tanya, & Christian provided EXCEPTIONAL customer service. My husband and I are in the process of getting our basement finished and have made several Home Depot purchases in which they have all assisted us with tracking and retrieving purchases and answering questions/concerns over the past few months. Recently, they teamed up to assist us with receiving store credit for an online purchase (shower doors that were too tall) that was returned over the 90-day limit due to an unforeseen hold-up with finishing my basement. It was amazing to see their teamwork in action and the level of care that went into their efforts, which alleviated our stress and enabled us to purchase the correct items needed for finishing our basement timely. Words can't express how thankful we are for the care and attention that they gave us. We will be back because of them! Also, my new shower doors are amazing. We purchased majority of our bathroom materials (flooring, shower wall and door, vanity, mirror, and toilet) from Home Depot and we are very pleased with the quality so far.

Scott from Lawn was awesome he really went above and beyond to help finding a clearance mower that was hard to find. He worked with the Manager Jeff to do the right thing and even though it took a little while Scott stuck with me and really showed amazing customer service!

Jean who is cashier in plant department is always happy & enjoys greeting & serving customers

When i first started coming to this store i noticed there were struggles but over the years i have witnessed the greatest improvement which i can say that this will be the only store most people would go to for their projects, i have a better chance getting what i need and help finding what im looking for with great customer service, always when i need it. Thanks to the entire staff for doing the best they can even when times are hard and people make things harder but they always manage to do their job when it comes to helping customers.

Always a good experience!

Last week I shopped for many bags of soil, rocks and landscaping materials in the outdoor department. Scott L and Deigo were extremely helpful with all my purchases--gathering and loading-- and very friendly as well! It was really a great shopping experience.

Dear Home Depot Team, I wanted to take a moment to express my sincere appreciation for the outstanding service I recently experienced at your store. Home Depot has always been my go-to for home improvement needs, but this particular visit left an indelible mark on my customer journey. First and foremost, the level of customer service was exceptional. From the moment I entered the store, the staff's friendliness and willingness to assist were palpable. I was genuinely impressed by the knowledge and enthusiasm displayed by your team members, making my shopping experience not only productive but also enjoyable. The organization and cleanliness of the store were noteworthy. Navigating the aisles was a breeze, thanks to clear signage and a well-thought-out layout. It's evident that Home Depot places a premium on maintaining a welcoming and orderly environment, and it did not go unnoticed. Moreover, the variety and quality of products available continue to set Home Depot apart. Whether I'm in need of tools, materials, or expert advice, Home Depot consistently delivers. The range of options and the availability of reputable brands make it a one-stop-shop for all my home improvement projects. I also want to commend the cashier, whose name, unfortunately, escapes me. Their efficiency, coupled with a friendly demeanor, made the checkout process quick and hassle-free. Small details like this contribute significantly to the overall positive experience for customers. Home Depot's commitment to community and sustainability is also appreciated. The availability of eco-friendly products and the store's involvement in local initiatives showcase a company that cares about more than just transactions—it cares about its impact on the community and the environment. In conclusion, I am thoroughly impressed with my recent visit to Home Depot. The combination of excellent customer service, a well-organized store, a vast product selection, and a commitment to community and sustainability has solidified my loyalty as a customer. Thank you, Home Depot, for consistently raising the bar in the realm of home improvement retail. Keep up the fantastic work, and I eagerly anticipate my next visit.

The bin for the product I needed was empty. Scott from Garden knew of a different location, loaded the heavy sand onto a cart and transferred the bags into my car. More often than not, I have to search for an employee to help. More often than not, when I locate one they are helpful and polite.