Filter Reviews By:Rating, Profile, Gender, Age (321)
Star Rating
Home Improvement Profile
Gender
Age Range
Showing 1-30 of 321 reviews
Dec 1, 2018
Hello we had a great experience with the floor personal and and great customer service with the c...
Hello we had a great experience with the floor personal and and great customer service with the cashier.
We recommend this store.
by
Verified Purchase
Recommended
Nov 23, 2018
This store is great. It is clean, well stocked has knowledgeable and nice employees. The best thi...
This store is great. It is clean, well stocked has knowledgeable and nice employees. The best thing is is so close to my work. I give it 5 stars
by
Verified Purchase
Recommended
Nov 4, 2018
The home depot team, Walker, Reynaldo, and Richard at the Santa Clara Lafayette store went the a...
The home depot team, Walker, Reynaldo, and Richard at the Santa Clara Lafayette store went the above and beyond as far as customer service goes.
I had a water heater issue and needed a replacement water heater right away for my household. It was close to closing time. I purchased a replacement but I had no transportation available for the water heater and needed it it that night. I was worried since the store was already closed. The home depot team assured me even though they're closed, they were able to help me until I get my water heater loaded up.
They definitely go the extra mile for customers and are highly valuable assets to the company.
by
Verified Purchase
Recommended
Oct 19, 2018
Santa Clara Home Depot on Lafayette has the best staff. Knowledgeable and friendly. I highly reco...
Santa Clara Home Depot on Lafayette has the best staff. Knowledgeable and friendly. I highly recommend this store if you are a contractor or builder.
by
Verified Purchase
Recommended
Oct 10, 2018
store is very good location and plenty of parking lot
store is very good location and plenty of parking lot
by
Verified Purchase
Recommended
Sep 19, 2018
Had small problems with both purchase and return. Both were resolved quickly and well due to grea...
Had small problems with both purchase and return. Both were resolved quickly and well due to great customer service and professionalism of three employees. I will be back to this store which is not the nearest HD.
by
Verified Purchase
Recommended
Sep 1, 2018
Plumbing associate Russell is the guy to see if you have any questions. He can help the basic hom...
Plumbing associate Russell is the guy to see if you have any questions. He can help the basic homeowner doubt household repairs or the experienced craftsman I will come back again
by
Verified Purchase
Recommended
Aug 26, 2018
I was assisted by wonderful employees who were out of their departments. They just wanted to be h...
I was assisted by wonderful employees who were out of their departments. They just wanted to be helpful, and I appreciated that.
by
Verified Purchase
Recommended
Aug 7, 2018
As a new home owner and making lots and lots of decisions for remodeling a kitchen HEMA MEHTA del...
As a new home owner and making lots and lots of decisions for remodeling a kitchen HEMA MEHTA delivered EXCELLENT customer service. Her calm & confident aura helped us through this process be as smooth as possible.
by
Verified Purchase
Recommended
Jul 29, 2018
Emily, the associate, helps us a lot in choosing closet doors. Also, she is very patient with hel...
Emily, the associate, helps us a lot in choosing closet doors. Also, she is very patient with helping us with our customized closet doors ordering.
by
Verified Purchase
Recommended
1 found this review helpful
Jul 17, 2018
Very good customer service!!!
Very good customer service!!!
by
Verified Purchase
Recommended
2 found this review helpful
Jul 2, 2018
The employees gave me the best shopping experience I have ever had at a hardware store. Although...
The employees gave me the best shopping experience I have ever had at a hardware store. Although trying to fill out this recommendation without giving a name was not possible which I do not agree with.
by
Verified Purchase
Recommended
1 found this review helpful
Jun 21, 2018
Miguel is a very helpful cashier. I opened a Home Depot credit account with his expertise. Polite...
Miguel is a very helpful cashier. I opened a Home Depot credit account with his expertise. Polite and thurough; asking me if there any questions as we completed the application.
Great employee / associate ! All the associates have a positive attitude.
by
Verified Purchase
Recommended
1 found this review helpful
Jun 14, 2018
Great Store better than most Home Depots i have been to. They see you walking around and the empl...
Great Store better than most Home Depots i have been to. They see you walking around and the employees ask you if you need assistance. They don not wait for you to ask them for help.
by
Verified Purchase
Recommended
2 found this review helpful
Jun 13, 2018
I would like to express my sincere thanks for the excellent 5-star customer service that I receiv...
I would like to express my sincere thanks for the excellent 5-star customer service that I received from Reynaldo and "Uncle" Ray at the Santa Clara Home Depot.
Reynaldo answered my call promptly and quickly confirmed that the lights were in stock according to the system. He then transferred me to Ray who was able locate the lights after a thorough search. Ray retrieved the lights and had them waiting for me with Reynaldo at customer service.
I am *very* pleased with the speed and quality of service I experience. These lights couldn't be found at 2 other Home Depot stores. Reynaldo and Ray should be commended on their customer service. Please extend my thanks to both of them.
-Michael, a satisfied customer
by
Verified Purchase
2 found this review helpful
Jun 12, 2018
This location is always a joy to go to. The parking is a breeze, the employees are super friendly...
This location is always a joy to go to. The parking is a breeze, the employees are super friendly and helpful. Coming to this specific store is great, productive and efficient!
by
Verified Purchase
Recommended
2 found this review helpful
May 27, 2018
I HIGHLY RECOMMEND THAT YOU DO NOT TRUST THE WEB SITE INVENTORY COUNT AS IVE FOUND MANY TIMES THA...
I HIGHLY RECOMMEND THAT YOU DO NOT TRUST THE WEB SITE INVENTORY COUNT AS IVE FOUND MANY TIMES THAT AN ITEM IS LISTED AS MANY IN STOCK BUT FIND THERE ARE NONE AT THE STORE. THE EMPLOYEES ARE FRIENDLY - HOWEVER THERE ARE NEVER ENOUGH AROUND TO ASSIST DURING BUSY TIMES.
by
Verified Purchase
Recommended
May 12, 2018
Great customer service and clean store
Great customer service and clean store
by
Verified Purchase
Recommended
May 12, 2018
Inventory is accurate, when I checked the stores online inventory on a particular product they ac...
Inventory is accurate, when I checked the stores online inventory on a particular product they actually had it, unlike the Milpitas location which was very frustrating because even the employee could not verify the inventory. This Santa Clara location met my expectations.
by
Verified Purchase
Recommended
1 found this review helpful
May 9, 2018
good staff
good staff
by
Verified Purchase
Recommended
Apr 19, 2018
Quick Check Out Process
Quick Check Out Process
by
Verified Purchase
Recommended
1 found this review helpful
Mar 30, 2018
A HUGE THANKS TO MO! FOR YOUR PROFESSIONAL, KIND, THOROUGH CUSTOMER SERVICE! THANK YOU ALL FOR YO...
A HUGE THANKS TO MO!
FOR YOUR PROFESSIONAL, KIND, THOROUGH CUSTOMER SERVICE!
THANK YOU ALL FOR YOUR HARD WORK AND ALL YOUR GREAT HELP!!!
LAFEYETTE TEAM, YOU GUYS HAVE MADE ME A HAPPY CLIENT, THANK YOU! (:
ROY, YOU HAVE AN AMAZING TEAM!
HAPPY TEAM = HAPPY ENVIRONMENT = HAPPY CUSTOMER SHOPPING EXPERIENCE
by
Verified Purchase
Recommended
1 found this review helpful
Mar 28, 2018
Services great !
Services great !
by
Verified Purchase
Recommended
1 found this review helpful
Mar 9, 2018
Nice people
Nice people
by
Verified Purchase
Recommended
1 found this review helpful
Mar 6, 2018
You need more hard working associates!
You need more hard working associates!
by
Verified Purchase
Recommended
Mar 4, 2018
friendly helpful knowledgeable associates are easy to find the help during the day /weekend. t...
friendly helpful knowledgeable associates are easy to find the help during the day /weekend.
the store was not dirty and i would not say spec and spin but clean enough as a hardware store, the bathrooms are clean.
there was no waterless tank i was looking for was in the store and so i had to go to san Jose store.
by
Verified Purchase
Recommended
1 found this review helpful
Feb 20, 2018
The associate were very friendly courtesy as well.. Good customer services skill...Good Job!!!
The associate were very friendly courtesy as well.. Good customer services skill...Good Job!!!
by
Verified Purchase
Recommended
1 found this review helpful
Jan 29, 2018
Tried to use a coupon printed from your corporate site, 20% off, and the cashier acted clueless a...
Tried to use a coupon printed from your corporate site, 20% off, and the cashier acted clueless and played ignorant.