I love this staircase!
In our cottage, in a small living room, we needed a staircase to a little loft - space was limited! This staircase was the perfect solution. We purchased and installed it about a year and a half ago, so it's possible that the documentation and instructions are better now, but the weren't that easy at the time. There are now youtube videos that help with installation of the stairs and balcony railing. The staircase itself is solid, well-built, and attractive. We joked, and nicknamed it
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"stairasaurus" because the "vertebrae" that make up the curved support so reminded us of a dinosaur's skeleton. The thick hardwood treads look great, and we love the contrast with the white, powder-coated metal. The parts which attach railings et cetera are grey plastic but they are sturdy and well made.
For anyone who worries that an "alternate tread" staircase is difficult to use - it's not difficult at all! I've always loved the gracefulness of a circular or spiral staircase, but they are not easy to walk on, due to the "pie shaped" steps. In contrast, the alternate treads require only that you start up or down on the correct foot, and then it's great! [Note: Somewhere in the internet there's a video by another stair manufacturer that shows a person walking up and down an alternate tread staircase, to illustrate that it does not pose a problem].
We are delighted with this staircase. It allowed us to have an interesting and attractive stair without the usual waste of space. It takes up half (or a third) the space of a traditional staircase. Additionally, its open and airy look is very attractive and "spacious" in our small space. At almost $1500 it's not cheap, but it is definitely worth the price.