After my initial review, I was first contacted by the national accounts manager and then by the owner of Ideal Pet. Both were very pleasant to talk to and sympathetic to my situation. I was informed that the flaps should absolutely not have failed in such a short period of time. I received all of the required replacement parts within a couple of days at no additional cost. Thank you gentlemen. Management at the highest levels of Ideal Pet clearly backs their products and in my opinion that is a
... read more
sure sign of a quality company. Signed, a valued cutomer.
Looks very natural inside and outside
I was concerned a pet door would detract from the interior of the house. Not this one. This pet door has design appeal and looks very good. The double doors work very well keeping the weather and bugs outside. I liked the built in seal on the exterior side of the door frame. The door came with all the necessary hardware to complete the installation. Gizmo had no trouble with the double door design and used it right from the start.
Works well, through the wall installation was difficult.
This is the first doggy door I have tried, so don't have a lot to compare it to, but I have been satisfied so far. Our dog adapted to it quickly and it has been great now that cold weather has arrived. I installed it through a wall and had some difficulty getting the bolts that hold the two sides together cut, rethreaded (had to use a tap and die set) and lined up so the inside and outside parts attached securely. The two flaps appear to work well, but I have to assume there is going to be some
... read more
heat loss, we'll see when really cold weather arrives.
Read more about this product