Nice lockset, wrong latch type
I wanted to add a lockset to the door between my garage and house for added security as it originally had only a passage set.
Since Home Depot does not actually specify which type of latch set they are sending, I wrongly thought that I would get something that would work with a drive-in setup or a mortise style setup. This was not the case. My doors are all drive-in type and the lockset I received was mortise style - with the flange - which would need the door modified to fit the flange. I
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checked the page several times to see if I had made an error and found that I had not; there is nothing on the page that even mentions the type of latch being provided.
A local locksmith gave me a used latch set, but it jammed when I installed it - probably why it had been replaced. Then, I tried the state rep for Weslock and they have never called me back. Finally, I called Weslock customer service and they agreed to send me the correct part, but told me I should have specified when I ordered from Home Depot. Unfortunately Home Depot doesn't give you the option when you order and if you're like me, you probably don't think they'll be sending you a lockset that isn't suitable for your application. I'm not even sure they could have got it right if I had made a note anywhere in the ordering process. I haven't received the drive-in latch yet, but assuming Weslock sent it, I'm sure it will be here soon.
I did have the set rekeyed and the tumblers turned around to match the door swing, something that the builder of my house could not be bothered to have done as my front door set has always been upside down until now. That part is annoying as I've used other brands' locksets that were not as difficult to adjust for door swing, but it can be done with this Weslock one, so I can't fault them completely for it.
Still, the lockset itself is fine, matches all the existing locks in my house. Good quality, but hard to find matching sets because they are not really sold in retail establishments, rather mostly online which means if you need one in a hurry, you're out of luck.