For Store Related Issues and Questions:
Please call us at 1-800-HomeDepot to speak directly with a Customer Care Store Specialist about your issue or send us an email using the form below.
The Home Depot Store Customer Care Hours
Monday - Friday: 8 a.m. - 8 p.m.
Saturday: 9 a.m. - 6 p.m.
Sunday: 12 p.m. - 6 p.m.
Closed Christmas Day.
Send Us an Email
Do you have a question or comment related to your homedepot.com order? Send us an email.
frequently asked questions
What is the best way to contact The Home Depot about issues related to service or merchandise?
For complaints or positive comments around the service you received in our stores or general merchandise questions or issues, call 1-800-553-3199. For general inquiries, please contact your local store.
Where can I get information about product rebates?
Answers to general inquiries concerning product rebates can be found at your local store, or by visiting our Online Rebate Center.
Where can I check the status of a previously submitted rebate/redemption form?
There are two types of rebate/redemption offers. The first is a Gift Card offer from The Home Depot and the second is a rebate/redemption offer from the manufacturer. To check the status of a Gift Card offers from The Home Depot, call 1-800-301-9207 or visit www.fast-giftcard.com/giftcardstatus. To check the status of a rebate/redemption offer from a manufacturer, you will need to contact the manufacturer directly via the number listed on the rebate form. You can access forms for offers currently in effect by visiting our Online Rebate Center.
I lost my receipt needed for a rebate. How can I get another?
To get a copy of your original receipt, contact the store where you made the purchase.
What are eReceipts?
Upon checkout in most of our stores, you now have the option to have a duplicate electronic copy of your paper receipt emailed directly to you within minutes, in addition to receiving a paper copy at the time of purchase, refund or account payment.
How do I register to receive eReceipts for my purchases?
During checkout on the pinpad, you can register by entering a credit/debit card or phone number and confirming your email address. Then eReceipts will be emailed to you for all subsequent in-store sales, refunds or account payments associated with the registered credit/debit card or phone number used during the transaction.
Will I have to enter my email address every time I want an eReceipt?
No. Once you register your email using a credit/debit card or telephone number, you simply have to swipe that card or enter your telephone number during your next transaction, verify your email address and then you will automatically receive an eReceipt.
Can I register multiple email addresses?
No, you can only register one email address per credit/debit card and/or phone number.
How long will it take for me to receive the eReceipt after I make my purchase?
You should receive the eReceipt minutes after the transaction (sale, refund or payment on account).
Will I still receive paper receipts?
Yes, paper receipts will continue to be provided.
Why aren’t eReceipts offered in my state?
State statutes currently prohibit us from making this program available in your state.
Will The Home Depot use my email for marketing purposes? What if I do not want to receive marketing emails?
If you sign up to receive emails about our special offers and promotions, how-to project information or great design ideas, The Home Depot may email you in accordance with our Privacy & Security Statement, which is available online. If you no longer wish to receive these kinds of emails, you can opt out by clicking on the link at the bottom of the email you received, by visiting the Privacy Preferences page on our website, or by calling Customer Care at 1-800-HOMEDEPOT and providing your email address.
By signing up for eReceipts, does that mean that you will send me spam and other marketing that I do not want?
No. The Home Depot strives to communicate with our customers when and how they want to hear from us. If you sign up to receive emails about our special offers and promotions, how-to project information or great design ideas, The Home Depot will email you in accordance with our Privacy & Security Statement, which is available online. If you no longer wish to receive these kinds of emails, you can opt out by clicking on the link at the bottom of the email you received, by visiting the Privacy Preferences page on our website, or by calling Customer Care at 1-800-HOMEDEPOT and providing your email address.
Can I sign up to receive an eReceipt without signing up to receive other Home Depot emails?
Yes. Select “No” during the eReceipt registration process when you are asked if you would like to receive special offers from The Home Depot.
Can I use my eReceipt to make a return?
Yes, eReceipts can be used to process returns just like a paper receipt.
Can I return a purchase if I lost my eReceipt?
Yes. Receipts for purchases (including eReceipts) made with credit, debit or check within the last 90 days may be located in our system. Ask a store associate about receipt look up.
I signed up for an eReceipt but did not receive it?
When you signed up to receive eReceipts, you registered either a credit/debit card or phone number with us. You can verify and change the email address that you used when you signed up for eReceipts by using your registered credit card or phone number during your next in store transaction with us.
Can I receive my eReceipt again if I lost it?
We do not have the ability to send duplicate eReceipts however; you can view your in-store and online receipts by registering for My Account on our website www.homedepot.com and entering in the credit card number that you used to make in-store and online purchases. To view your in-store and online receipts in My Account, please follow the steps below.
Visit our website www.homedepot.com and select “Your Account” in the upper left corner of the page and complete the short form. Next, decide if you would like to receive special emails from us. Next, select the “Account Profile” tab towards the left side of the page and select “Saved Credit Cards.” Next, select the “Add A Credit Card” button and enter complete the form and select “Save.” Last, select the “Orders and Purchases” tab towards the left side of the page and select “In-Store eReceipts” to view the in-store receipts from your purchases made on your saved credit card.
What if I no longer want to receive eReceipt emails? How do I opt-out?
If you no longer want to receive an eReceipt for transactions made with the certain credit/debit card or phone number you registered with us, simply use that credit/debit card or phone number during your next in store transaction and select “unregister” on the pinpad.
The email address you have for me is an old email address. How do I update it?
Select the “Change Email” button on the pinpad when you are prompted to verify your email address. Then, you can update the email address you would like to have your eReceipt sent to.
How long do I have to make a return?
Our Return Policy varies by type of product. Most items may be returned within 90 days from the original date of purchase for a full merchandise refund if returned in unused, like-new condition. For specific inquiries concerning a product return, contact your local store. You may also view our Store Return Policy online.
Do Store Credits expire?
Store Credits do not have an expiration date.
I lost my Store Credit, how can I get it replaced?
Unfortunately, Store Credits cannot be replaced.
Where can I purchase Gift Cards?
You may purchase The Home Depot Gift Cards at your local store or online in our Gift Card Center. At this time, Gift Cards are only available for online purchase within the 48 contiguous United States. We do not ship Gift Cards to Alaska or Hawaii.
Additionally, American Express card members can redeem membership rewards for eGift Cards.
What is an eCard?
A creation of American Express and the Home Depot. eCards are gift cards you get electronically. And, print out or email as a gift. They are valid for in-store purchases only.
What denominations are Gift Cards available in?
Plastic Gift Cards are available in any denomination between $5 and $5,000 throughyour local store and up to $500 online. eGift Cards are available through American Express membership rewards in denominations of $25, $50, $100 and 500.
Can lost Gift Cards be replaced?
Unfortunately, plastic Gift Cards are like cash; if lost, they cannot be replaced. If an eGift Card is lost, simply reprint a new eGift Card and the remaining balance will still apply.
Special Order Products
What is a special order product?
Special order products are products that are not stocked in The Home Depot stores, but are available by placing a special order directly with the manufacturer. This allows The Home Depot to "extend the aisles” and provide you with additional products for your convenience. There are thousands of items available through our in-store Special Order program. Our Special Order manufacturers are experts at producing and shipping the items that are not typically on the shelves of our stores. Special order products can take up to 6 weeks to be delivered to the store. Most special order products are delivered to the store for the customer to pick up. Some products can actually be delivered straight to your doorstep. In either case, all special orders must be paid for at the time the order is placed.
How are special orders placed at the store?
If you would like to shop for a special order item in your local Home Depot, ask any store associate to see if a particular item can be ordered through our Special Order program. The store associate will then check by viewing the in-store special order catalogs to see if your product is available. Once you've confirmed the product specifications with the store associate, they will begin to enter the product data and your contact information into the store's Special Services System. Once your order is entered and reviewed, all you have to do is pay for the order. We'll take care of the rest.
How long does it take for special order products to arrive?
Once the payment is received, a special order can take anywhere from a few days to several weeks, depending on the specifics of your order. The “expected delivery date” is actually printed on your Special Services Customer Invoice. You should confirm the expected delivery date with your local store when placing the order to assure the delivery timeline meets your needs.
Can special order products be shipped to my home?
Most special order products are shipped to The Home Depot store where the order was placed, but many may also be shipped directly to your home. You should check with your local store when placing the order to confirm the delivery method.
Where can I check the status of my special order?
You may contact the store where the order was placed or access the status online at www.homedepot.com/orderstatus. In either case, have your Special Services Customer Invoice available.
Can I return or cancel a special order or custom-made product?
Yes, however there are a few conditions. Some special order returns are subject to a 15% restocking fee. Cancellations may also be subject to a 15% restocking fee, and most custom-made products cannot be returned or exchanged unless defective. Returns and cancellation must take place at The Home Depot store where the special order was originally purchased. See the Special Services Desk at your local store for more details.
Aren't special order products more expensive?
Not Necessarily. Just like the products you'll find stocked in our stores, Special Order products are available in a variety of price ranges to meet the needs of any customer. If you're unsure, ask an associate to help explain the features and benefits of a particular product.
When are The Home Depot stores open?
Store hours may vary due to seasonality. Call your local store for current hours of operation. Our stores are closed on these nationally recognized holidays: Thanksgiving and Christmas. On other holidays and during some seasonal or store events, store hours may vary. Please check store hours with your local store prior to visiting.
Where can I find the store hours to my local store?
You should contact your local store for store hours prior to visiting.
What holidays are the stores closed?
This could vary by store. All stores are closed on Thanksgiving and Christmas. Please contact your local store for hours of operation on other holidays.
Where can I find the location of and directions to a store near me?
You can locate The Home Depot store nearest you by using our online Store Finder. The online Store Finder provides the store street address, telephone number, and a map with driving directions to that location. Also, most stores are listed with local telephone directories and driving directions can be mapped by using most online mapping sites.
Where can I find a list of "new" The Home Depot stores near me?
Visit our "Recent Store Openings" page for a list of stores opened in the last six months.
Where can I find a list of available jobs?
The Home Depot is continuously growing and we're always looking for talented associates to work in our stores and support centers. For store career opportunities, contact your local store. You may also visit our online Career Center to apply for both in-store and corporate positions.
Where can I apply for a job with The Home Depot?
Applications can be completed at your local store or in our online Career Center.
Where are The Home Depot workshops offered?
We offer FREE, national Do-It-Yourself, Do-It-Herself and Kids Workshops in our stores. Visit homedepot.com/workshops for information about or to register for upcoming workshops or contact your local store.
Where do I go to suggest a workshop?
Contact your local store if you have suggestions for workshops that would benefit your community or other The Home Depot customers.
Where are Kids Workshops offered?
We offer FREE Kids Workshops in our stores on the first Saturday of every month, between 9am and 12pm. Kids Workshop Kits are given to children on a first come/first served basis. Visit homedepot.com/kidsworkshops for information on upcoming workshops.
Is registration required for Kids Workshops?
Registration is not required, but it is recommended, so you can get updates from The Home Depot on future Kids Workshops.