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About Shopping Online

ABOUT SHOPPING ONLINE

If you need assistance with merchandise questions, shopping our site, technical issues or any other topics related to shopping on homedepot.com, we can help.

Frequently Asked Questions

TECHNICAL PROBLEMS


What Internet browser is best for viewing this site?
The Home Depot’s web site has been optimized for Microsoft’s Internet Explorer 7 or above, Mozilla Firefox 4.0+, Google Chrome and Apple’s Safari 2+. If you do not choose to use any of these recommended browsers, you may experience difficulty viewing some areas of our web site. To update your browser, please visit www.microsoft.com/ie, www.mozilla.com/firefox and/or www.apple.com/safari.


As our site contains many Flash experiences, we recommend that you use Flash Player Pug-In Version 9 or earlier, as Version 10 is unsupported at this time.


How can I report a problem with your site?
If you experience problems that are isolated to our site, please click here for an email form to send us specific details of the issue you are experiencing.
Who do I call if I am having problems with my computer?
We recommend that you call the customer service number for your computer brand or the store from which you originally purchase your computer.


Do you have a non-graphical version of homedepot.com?
No. However, images on this site will display "alternative" text if you opt to disable graphics in your browser.


How can I make homedepot.com operate and download faster?
A minimum connection speed of 56K is recommended for viewing this site. Although any connection will work, faster is better. The difference in performance is mainly in the speed that images and text will load as you go from one page to the next.


BEFORE PLACING YOUR ORDER


Can I ship my order to Alaska or Hawaii?
Yes, we now offer shipping on a limited selection of products to Alaska and Hawaii. Because some exclusions apply, we've indicated any locations to which we cannot ship an item on that individual product's information page.
 
How can I get a product shown online that notes it is "unavailable"?
Products shown on homedepot.com as "unavailable" are backordered or no longer available for purchase online. Some products may still be available in stores and for those products the message will tell you to check your local store for availability.


Why are there products shown online that are unavailable?
We take pride in continuing to serve our customers after they've made a purchase. Sometimes we allow access to information on unavailable products for a certain period of time. In some cases, we are working to re-stock the product online and offer it for sale in the near future.


How can I get product warranty information?
Unless specified on the product information page, product warranties can be obtained by calling our homedepot.com Customer Care Team at 1-800-430-3376.


Where can I get additional product information?
Additional product information can be obtained by calling our homedepot.com Customer Care Team at 1-800-430-3376.


Who do I call to recommend a product you should carry online?
The Home Depot welcomes the opportunity to serve you better by allowing you to provide us feedback on products you would like to see in our stores or online. Customers may use the email form to communicate product needs. Due to the volume of email we receive, we will not be able to respond personally to your email, but we appreciate your product suggestions.


I don't see a product I am looking for online. Who can I call to see if you have it?
First, be sure you have localized to view products available in your local The Home Depot store. To localize, simply type in your ZIP Code in the box on the left-hand side of our site under View Products & Prices. Not all products available in our stores are available online. If you are having trouble locating a product online, please call our homedepot.com Customer Care Team at 1-800-430-3376 for assistance.


What credit cards are accepted on homedepot.com?
Homedepot.com accepts The Home Depot Credit Cards, The Home Depot Gift Cards, MasterCard, Visa, American Express and Discover.


Can I use a The Home Depot Gift Card to purchase my online order?
Yes, The Home Depot Gift Card may be used to make purchases online at homedepot.com. It may also be used to make purchases by phone or in person at any The Home Depot store.


Can I use a gift card not issued by The Home Depot to pay for my online order?
Gift cards not issued by The Home Depot, such as a Visa or American Express gift cards, can not be used on homedepot.com at this time.  These cards can be used in any The Home Depot stores.


Why may online prices vary occasionally from the price at my local store?
Just as prices in our stores vary by region, our online prices will sometimes differ from those at your local The Home Depot.


What is your price matching policy between homedepot.com and the local stores?
Homedepot.com does not match store prices and stores do not match homedepot.com prices.


Do you accept tax-exempt orders online?
Unfortunately, homedepot.com is not able to accept tax-exempt orders.


PRIVACY & SECURITY


If I register on your site, will my personal information be shared or sold?
Please visit our online Privacy & Security Statement for detailed information on how The Home Depot handles your personal information.


Where can I find a copy of your Privacy & Security Statement?
To learn more about our policies on privacy and security, visit our Privacy and Security Statement page.


How can I opt-out from receiving marketing information from The Home Depot?
You can access your online account and edit your "Mailing/Automatic Sign-On Information" to opt-out of receiving promotional information from The Home Depot.


RETURN POLICY


What is your return policy?
For a complete review of the homedepot.com return policy, visit Our Return Policy page.


PAYING FOR MY ONLINE ORDER


What forms of payment can be used online?


Credit Cards
•  The Home Depot Consumer Card
•  The Home Depot Commercial Card
•  Visa
•  Mastercard
•  American Express
•  Discover


Gift Cards & Store Credits
•  The Home Depot Gift Card
•  eGift Card
•  Store Credits must have a PIN on the back to be used online


Paypal


Can I use a gift card not issued by The Home Depot to pay for my online order?
Gift cards not issued by The Home Depot, such as a Visa or American Express gift cards, can not be used on homedepot.com at this time.  These cards can be used in any The Home Depot stores.


Why was my credit card declined?
For your protection and security, we run each credit card order through an authorization process before any amount is charged to the card to prevent unauthorized purchases. Sometimes a credit card may be declined; there are several reasons why this may happen.


Credit cards are sometimes declined because the customer's information doesn't match what the credit card company has on file. This is often the result of a simple typographical error. Of course, the card may be declined if the amount being charged exceeds the credit limit. The problem could also be an issue with the internal The Home Depot credit processing system, rather than with your card.


If your card has been declined, we will let you know by email. You may need to contact your credit card company for more specific details on why your card was declined. If you would like to continue with your order, you'll have 24 hours to contact us with a different payment option to keep the same order open.


What if I need additional help regarding paying for my order?
For additional information regarding paying for your order online, click here.


PASSWORDS


I forgot my password. How can I get a new password or retrieve my password?
Visit the "Forgot Your Password" page to reset your password.


How can I change my password?
Click here to access your account online and click on the "change password" link for instructions on changing your password.


How can I reset my Credit Center password?
You can reset your Credit Center password by visiting the Credit Center log-in page and clicking the "reset password" link located directly below the password entry box.

The Home Depot Customer Care

For Homedepot.com Related Issues and Questions:
Please call us at 1-800-430-3376 to speak directly with an Online Customer Care Specialist about your issue or send us an email using the form below.


Homedepot.com Customer Care Hours
Seven days a week: 6 a.m. - 2 a.m. ET
Closed Christmas Day.


Send Us an Email
Do you have a question or comment related to your homedepot.com order? Send us an email.


Live Customer Service Chat