Estimated Arrival Date: Your order requires processing time and shipping time. The processing time may be different for each item. The shipping time is based on the method of shipment you choose. Estimated arrival date is calculated for each item on the product information page and is also provided in checkout. For order status information, click here.
For deliveries to AK/HI, please allow an additional 2-5 days.
Did you receive my order?
For orders placed on homedepot.com, an Order Confirmation email is sent within 24 hours of the time you placed your order.
How do I track my order online?
For order status information, click here. Tracking information is found with the order details. Once your order has shipped, a link to tracking information is also provided in the Shipping Confirmation email.
For major appliance orders, you will select a delivery date at the time of purchase. The local delivery agent will call the evening prior to your delivery to provide a 4-hour delivery window. You will also receive a call 30 minutes prior to arrival on the day of delivery. Your delivery date can be rescheduled online under order details.
How long will it take for my order to arrive? The estimated arrival date for each item is included on the product information page, in checkout, and also below the product image in the Order Confirmation e-mail. This estimate includes processing time, shipping time and current inventory status. Processing time may vary by item and shipping time is based on the delivery method selected. For deliveries to Alaska or Hawaii, please allow an additional 2-5 days.
Shipping and Delivery
When will my order arrive?
Estimated delivery dates are provided for each item in the product information page. To check the status of your order online, please visit The Home Depot order status page. Enter your order confirmation number and email address in the space provided. You can also track your item by clicking on the tracking number in the Shipping Confirmation e-mail that is sent once your item ships.
Can I change or cancel my order? If you would like to change or cancel your order, please call our Homedepot.com Customer Care Team at 800-430-3376 as soon as possible. We will do everything we can to accommodate your request if your order has not already been processed. Our order-fulfillment and shipping systems are designed to deliver orders quickly and efficiently; therefore, it is not possible to change or cancel an order once it has been processed.
To cancel a Buy Online, Pick Up in Store order, see your order details and follow the “Cancel Order” link to cancel the order directly online. Please note that orders being picked up at multiple stores are not eligible for online cancellation at this time.
What if my merchandise arrives damaged? If you order arrives with damage, please call 800-430-3376 so we may assist you with a replacement order or refund. If you are present at the time of delivery, refuse the broken or damaged items with the carrier and, when applicable, note the damage on the delivery receipt.
If your major appliance arrives damaged or defective, the delivery team will present you with resolution options, or you may refuse the item before signing the delivery receipt. If you discover your major appliance to be damaged or defective after the delivery, please contact the number on your order confirmation email within 48 hours of your delivery. After 48 hours, any product issues must be handled through your local The Home Depot store’s Special Services Desk. Be sure to bring a copy of your sales receipt with you.
What happens if my item is backordered?
When a product is in backorder status, the estimated delivery date is provided on the product information page and in the order confirmation e-mail. In rare instances, when an in-stock item becomes unavailable after you have placed an order, you will receive a Backorder Notification email. In both scenarios, your item will ship as soon as it becomes available and you will not be charged until the item ships. Items on backorder will be automatically cancelled at 60 days without customer authorization to extend the order.
For major appliances, the delivery calendar will provide the first available delivery date based on the estimated date that the product will be available. If the product is not available for 90 days or more, you will not be able to place an order for the item.
Are there any delivery restrictions?
Any states with delivery restrictions will be noted on each item’s product information page.
For items eligible for delivery to Alaska and Hawaii, please allow an additional 2-5 business days. Additional remote surcharges may apply.
We are not able to ship to international destinations, PO Boxes, APO/FPO/DPO addresses at this time.
Homedepot.com offers a variety of shipping options. Your shipping choices will depend on the item or items in your order. Below are some details to help you better understand your shipping options:
Standard Shipping includes delivery by small parcel service.
Standard Plus Shipping includes 2-3 day delivery by small parcel service. Processing time varies by product.
Priority Standard Shipping includes delivery by small parcel service. Priority Standard shipments are packaged and shipped from our warehouses earlier than Standard shipments. Processing time varies by product.
Expedited Shipping includes 2 day delivery by small parcel service. Processing time varies by product.
Express Shipping includes 1 day delivery by small parcel service. Processing time varies by product.
Cost Saver (limited to products less than 1 lb.)
Cost Saver Shipping includes initial transportation by small parcel service, with final delivery made by U.S. Postal Service. Tracking information may be limited.
Curbside Truck Shipping (By Appointment)
Curbside Truck Shipping includes delivery to receiving area/dock for Businesses or curbside for Residential orders. The carrier will contact you to make a delivery appointment with a 4 hour window once the items have arrived at the local hub in your area. Delivery appointments are required.
Basic Home Shipping (No Appointment)
Basic Home Shipping includes delivery to your doorstep or first dry area outside with no signature or appointment required. Delivery services for this item may be upgraded for an additional fee.
Threshold Home Shipping (By Appointment)
Threshold Home Shipping includes delivery across your first doorway or threshold (i.e. into garage, backyard, or first room of the home). The carrier will contact you to make a delivery appointment with a 4 hour window once the items have arrived in your area. Delivery appointments are required.
White Glove Home Shipping (By Appointment)
White Glove Home Shipping includes delivery to the room of your choice, unpacking and debris removal. Assembly is not included. The carrier will contact you to make a delivery appointment with a 4 hour window once the items have arrived in your area. Delivery appointments are required.
Depot Direct Delivery
For major appliances, a delivery calendar with available delivery dates will be presented during the checkout process.
Certified Professional Delivery (By Appointment)
The item will be shipped to a certified professional who will complete assembly (if required), and perform a complete inspection. The certified professional will contact you to arrange final delivery once your item is ready. At delivery, the customer will be taught by a certified professional on site how to operate and maintain the product. Delivery appointments are required. Please note the tracking information provided with the shipping confirmation will reflect the delivery to a local certified professional's terminal.
Outdoor Equipment Delivery (By Appointment)
Outdoor Equipment Delivery includes assembly (if required), unpacking and debris removal. The carrier will contact you to make a delivery appointment with a 4 hour window once the items have arrived at the local hub in your area. Delivery appointments are required.
Bulk Delivery (By Appointment)
Bulk Delivery is made by a dump truck. The carrier will contact you to make a delivery appointment. Delivery appointments are required. Customer supplied tarps are recommended to protect property.