Estimated Arrival Date: Your order requires processing time and shipping time. The processing time may be different for each item. The shipping time is based on the method of shipment you choose. Estimated arrival date is calculated for each item on the product information page and is also provided in checkout. For order status information, click here.
For deliveries to AK/HI, please allow an additional 2-5 days.
Did you receive my order?
For orders placed on homedepot.com, an Order Confirmation email is sent within 24 hours of the time you placed your order.
How do I track my order online?
For order status information, click here. Tracking information is found with the order details. Once your order has shipped, a link to tracking information is also provided in the Shipping Confirmation email.
For major appliance orders, you will select a delivery date at the time of purchase. The local delivery agent will call the evening prior to your delivery to provide a 4-hour delivery window. You will also receive a call 30 minutes prior to arrival on the day of delivery. Your delivery date can be rescheduled online under order details.
How long will it take for my order to arrive? The estimated arrival date for each item is included on the product information page, in checkout, and also below the product image in the Order Confirmation e-mail. This estimate includes processing time, shipping time and current inventory status. Processing time may vary by item and shipping time is based on the delivery method selected. For deliveries to Alaska or Hawaii, please allow an additional 2-5 days.
Shipping and Delivery
When will my order arrive?
Estimated delivery dates are provided for each item in the product information page. To check the status of your order online, please visit The Home Depot order status page. Enter your order confirmation number and email address in the space provided. You can also track your item by clicking on the tracking number in the Shipping Confirmation e-mail that is sent once your item ships.
Can I change or cancel my order? If you would like to change or cancel your order, please call our Homedepot.com Customer Care Team at 800-430-3376 as soon as possible. We will do everything we can to accommodate your request if your order has not already been processed. Our order-fulfillment and shipping systems are designed to deliver orders quickly and efficiently; therefore, it is not possible to change or cancel an order once it has been processed.
To cancel a Buy Online, Pick Up in Store order, see your order details and follow the “Cancel Order” link to cancel the order directly online. Please note that orders being picked up at multiple stores are not eligible for online cancellation at this time.
What if my merchandise arrives damaged? If you order arrives with damage, please call 800-430-3376 so we may assist you with a replacement order or refund. If you are present at the time of delivery, refuse the broken or damaged items with the carrier and, when applicable, note the damage on the delivery receipt.
If your major appliance arrives damaged or defective, the delivery team will present you with resolution options, or you may refuse the item before signing the delivery receipt. If you discover your major appliance to be damaged or defective after the delivery, please contact the number on your order confirmation email within 48 hours of your delivery. After 48 hours, any product issues must be handled through your local The Home Depot store’s Special Services Desk. Be sure to bring a copy of your sales receipt with you.
What happens if my item is backordered?
When a product is in backorder status, the estimated delivery date is provided on the product information page and in the order confirmation e-mail. In rare instances, when an in-stock item becomes unavailable after you have placed an order, you will receive a Backorder Notification email. In both scenarios, your item will ship as soon as it becomes available and you will not be charged until the item ships. Items on backorder will be automatically cancelled at 60 days without customer authorization to extend the order.
For major appliances, the delivery calendar will provide the first available delivery date based on the estimated date that the product will be available. If the product is not available for 90 days or more, you will not be able to place an order for the item.
Are there any delivery restrictions?
Any states with delivery restrictions will be noted on each item’s product information page.
For items eligible for delivery to Alaska and Hawaii, please allow an additional 2-5 business days. Additional remote surcharges may apply.
We are not able to ship to international destinations, PO Boxes, APO/FPO/DPO addresses at this time.
Homedepot.com offers a variety of shipping options. The choices presented will depend on the items in your order. In general, expect delivery on business days, which are Monday – Friday, excluding holidays.
Standard Shipping is the default shipping method for most items and includes delivery by a small parcel carrier.
Priority Ground Shipping includes 1-3 day delivery by a small parcel carrier. Priority Ground shipments are prioritized to pack and ship earlier than Standard Ground shipments.
Expedited Shipping includes second day delivery by a small parcel carrier, once the items ship. Processing time is additional and will vary by product.
Express Shipping includes next day delivery by a small parcel carrier, once the items ship. Processing time is additional and will vary by product.
Cost Saver Shipping is a more economical shipping method that includes initial transportation by a small parcel carrier and final delivery by the U.S. Postal Service.
Delivery will be made to the curb, or to the receiving area/dock for a business. The delivery carrier will contact you to provide a 4-hour delivery window once the items have arrived in your area. Someone 18 years of age or older must be present to sign for the delivery.
Basic (Porch or Driveway) The delivery carrier will bring the item to the closest dry area outside your home; typically the front door, porch, or driveway in front of the garage. There are no scheduled appointments for Basic Delivery. You do not need to be present at the time of delivery.
Threshold (Inside Entryway)
Includes delivery to the first available area in the home, such as the entryway, garage or backyard. The carrier will contact you to provide a 4-hour delivery window once the items have arrived in your area. Someone 18 years of age or older must be present to sign for the delivery. For Express Delivery from Store only, 2 hour, 4 hour or all day delivery windows are scheduled online at time of purchase.
Room of Choice
Includes delivery to the room of your choice (within two flights of stairs), unpacking and packaging removal. Assembly service is not included. The carrier will contact you to provide a 4-hour delivery window once the items have arrived in your area. Someone 18 years of age or older must be present to sign for the delivery.
For Express Delivery from Store, the delivery carrier will bring the item to the closest dry area outside your home; typically the front door, porch, or driveway in front of the garage. A 2 hour, 4 hour or all day delivery window option is scheduled online at time of purchase. You do not need to be present at the time of delivery.
Depot Direct Delivery
For major appliances, a delivery calendar with available delivery dates will be presented during the checkout process. Someone 18 years of age or older must be present to sign for the delivery.
Certified Professional Delivery
Includes shipping to a certified professional who will assemble and perform a complete inspection of the item. Please note the tracking information provided with the shipping confirmation will reflect the delivery to the certified professional's location. Once your item is ready, you will be contacted to schedule a delivery appointment where the certified professional will review with you how to operate and maintain the product.
Outdoor Equipment Delivery
Outdoor Equipment Delivery includes unpacking, assembly and packaging removal. The carrier will contact you to provide a 4-hour delivery window once the items have arrived in your area. Someone 18 years of age or older must be present to sign for the delivery.
Bulk Delivery is made by a dump truck. The carrier will contact you to make a delivery appointment. Someone 18 years of age or older must be present to sign for the delivery. Customer-supplied tarps are recommended to protect property.