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Products and Services FAQ

How can I get details about my local store?

• Click the Store Finder link at the top of the page
• Once you have reached the store finder page, enter your zip code in the Find A Store search box and press enter
• The listing of stores within 50 miles of your searched zip code will display on the left side of the screen
• Each listing will include the store address, phone number, hours and offered services, as well as links to get directions to the store, current local ads, and store layouts

How do I request installation/measurement services?

• To schedule an installation or request a quote, please visit our Home Services page
• Once on that page, select the type of installation or service you are looking for and you will be taken to the page specific to the type service you chose
• On the top of our various service pages are links to schedule installations or measurements as applicable

Can I ship to Alaska or Hawaii?

Yes, homedepot.com offers a limited selection of its products for shipment to Alaska and Hawaii. Because some exclusions apply, we've indicated any locations to which we cannot ship an item on that individual product’s information page. Remote surcharges may apply.

How do I apply for a job at The Home Depot?

With The Home Depot's tremendous growth rate, we have plenty of opportunities for hard-working associates who love to serve customers.


Applying at an existing store:
To apply for an hourly position at a The Home Depot store in the United States, visit our Store Opportunities section or visit your local store and apply at the Career Center kiosk.


To apply for a job at a The Home Depot store in Canada, please visit your local The Home Depot store and complete an application.


Applying at a new store opening soon:
You can view listings of new, soon-to-be-open, The Home Depot stores at our Careers site.


Following up on status of an application:
Due to the large volume of applications we receive, we are unable to respond personally to all applicants. Should your qualifications match our staffing needs, we will contact you directly.

Where can I get answers for questions about my Home Depot Credit Card?

If you have questions regarding your The Home Depot charge account, please contact our Credit Center at the following phone numbers:


Consumer Credit: 1-866-875-5488 USA / 1-800-747-3787 Canada


Commercial Revolving Credit: 1-866-875-5489 USA / 1-800-668-5336  Canada


Home Depot Commercial Credit: 1-866-875-5490 USA / 1-888-308-5080 Canada


One of our Credit Center Representatives will be happy to assist you with any questions you may have regarding a new or existing account.


 

Where do I find information about promotional plans?

• Visit our Credit Center page, then select the commercial or consumer card image to access the online account management site
• Log in or register to access your online account
• After logging into your account, go to the Account Activity menu from the home page and select Download Statements to view your billing statements
• From your statements, you can view promotional pricing rates, purchases and balances

How do I apply for a job at The Home Depot?

With The Home Depot's tremendous growth rate, we have plenty of opportunities for hard-working associates who love to serve customers.


Applying at an existing store:
To apply for an hourly position at a The Home Depot store in the United States, visit our Store Opportunities section or visit your local store and apply at the Career Center kiosk.


To apply for a job at a The Home Depot store in Canada, please visit your local The Home Depot store and complete an application.


Applying at a new store opening soon:
You can view listings of new, soon-to-be-open, The Home Depot stores at our Careers site.


Following up on status of an application:
Due to the large volume of applications we receive, we are unable to respond personally to all applicants. Should your qualifications match our staffing needs, we will contact you directly.

How do I make and verify payments?

• To schedule a payment, visit our Credit Center page
• Select the appropriate card image to sign-in to your account
• If you have a payment source added to your account, click the Make a Payment button from the home page or go to the Payment dropdown from the main menu
• From the Make a Payment page, select a payment amount, payment source and payment date
• Click Verify Information and you’ll see the verification page with the payment information populated
• To continue with the payment, click Authorize and you’ll see a payment confirmation
• To cancel or modify the payment, click Cancel
• To confirm a payment was received, go to the Payment dropdown from the main menu, select View Scheduled Payments, then Payment History. This page will allow you to view the posted payments for your account

Where can I find my bill information?

• Visit our Credit Center page, then select the appropriate card image to access the online account management site; log in or register to access your online account  
• After logging into your account, go to the Account Activity menu from the home page and select Download Statements to view your billing statements
• You then have the ability to create reports and download transactions into spreadsheets, PDFs and other formats

Can I verify my payment amount and due date?

• Visit our Credit Center page, then select the appropriate card image to access the online account management site; log in or register to access your online account  
• Go to the Account Activity area from the home page and select View Account Activity; from this page, you will be able to see the current balance and due date on your account

Why don't you show all of the products in my local store online?

• Using the search bar on the site, find the product you are interested in and bring up the Product Information Page
• Product Availability is shown at the top right of the Product Information page in the gray box where the Add to Cart or Add to List button is displayed
• If the product is available to be purchased online for shipment directly to you, the Ship to Home option will display
• If the product is available to be purchased online, shipped to your local store and picked up there, the Ship to Store option will display
• If the product is available to be purchased online from current store inventory and picked up there, the Pick Up In-Store option will display
• If the product can only be purchased by going to a store and buying it there, the message Item Must Be Purchased In-Store will display
• If the product is normally sold online but is out of stock or backordered, Out of Stock Online or Backordered Online will display (you may place an order for a backordered item if you wish, but not for an out of stock item)

Why don't you show all of the products in my local store online?

The Home Depot stores are available on homedepot.com. In our continual effort to improve your overall experience, we have added the Store Browse feature to homedepot.com. Store Browse allows you to view many stocked items, along with current pricing at each of the U.S. The Home Depot stores. We are continually expanding Store Browse to include additional items.

Can I confirm that my order was placed successfully?

After you finalized your order, you should have seen an Order Confirmation page.  If you saw that page, the order was successfully submitted. If you did not see that page or don’t remember it, the next way to know your order was successful is through the email confirmations that you will receive.  


If you receive the email(s) indicated below by order type, your order was successfully submitted.


o For orders that are shipping directly to you:
• You will get an Order Received email within five minutes
• You will get an Order Confirmation Email after payment has processed  (approximately 45 minutes after your order is placed)


o For buy online, in-store pick up or major appliance orders
• You will receive an Order Confirmation email within 5 minutes


o For buy online, ship to store orders:
• You will get an Order Received email within five minutes
• You will get an Order Confirmation Email after payment has processed (approximately 45 minutes after you place your order)


If you don’t receive email confirmation, the third way you can make sure that your order was successful is to validate the order on homedepot.com.

How do I check my order status?

• If you were logged in to your account when you placed the order, go to the Order Status page and log into My Account on the left hand side using your email address and password. The list of orders that have been placed under your account will display and show current status in the Status column. To see more details about an order (including tracking information for orders that have shipped) click on a specific order in the list
• If you were not logged in when you placed your order or do not have an account on homedepot.com, enter your email address on the Order Status page and select the I checked out as a guest option. Enter your order number and click Submit. Order details will display (including tracking information for orders that have shipped).
• To inquire about orders that were placed in a store, you can enter your store order number and phone number from the Special Services Customer Invoice document the store provided when you placed your order. If you aren't sure where to find the store order number on the Special Services Customer Invoice, there is a link under the phone number field that reads "Here's an example". Clicking that link will show you where the order number can be found

What's your policy on donations to charities?

If you would like to learn more about our giving, please visit The Home Depot Foundation’s web site, www.homedepotfoundation.org

Can I use a Gift Card to purchase my online order?

Yes, The Home Depot accepts Gift Cards as payment online.

Can I use Store Credit to purchase my online order?

Yes, The Home Depot accepts Store Credits with PINs as payment online.

Where can I find answers to my questions about shopping online at homedepot.com?

Click here to learn more about shopping online.

Where can I find answers about my online order?

Click here to learn more about your online order.

Where can I find answers about The Home Depot Stores?

Click here to learn more about our stores.

Where can I find answers about The Home Depot Credit Card?

Click here to learn more about The Home Depot Credit Card.

What is California Proposition 65?

California's Proposition 65 entitles California consumers to special warnings for certain products that contain chemicals above certain threshold levels.


The general Proposition 65 notice is as follows: WARNING: This product contains chemicals known to the State of California to cause cancer and birth defects or other reproductive harm.


Proposition 65 notice for wood products is as follows: WARNING: Drilling, sawing, sanding or machining wood products generates wood dust, a substance known to the State of California to cause cancer. Use a respirator or other safeguards to avoid inhaling wood dust.

How can I get online items in the store?

You can ship most items on homedepot.com for free in store pickup.


Learn More About Store Pickup

My local store gets reset every time I visit the site. How do I get my store to stick?

First, confirm that you are using an updated version of your browser. Please update to the current version if you are not using it. If you are already using an updated version, please delete your browser history, temp files, and cookie cache. If you are using Internet Explorer, you should also unclick Preserve Website Favorites. Next, ensure that your cookies are enabled. Once this is done, please close your browser and restart it. Come back to www.homedepot.com and set your store following these convenient steps:


Setting the store on the home page


1.  At the top of the home page, just above the search box, click the orange CHANGE link next to your current store location. If you do not have a local store selected, click on Select Your Local Store. Either action will direct you to the Store Finder page.
2.  Enter your zip code in the box labeled FIND A STORE and then click the orange FIND STORES button to the right. This will direct you to a selection of stores closest to you.
3.  Click the MAKE THIS MY STORE button next to the store you wish to choose.


Setting the store on the Local Ads page

Call Us

Can't find what you're looking for? Call our general help line at 1-800-HOME-DEPOT (466-3337) 6am - 2am EST.

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Get real-time help from one of our live chat associates.

Email Us

Send your questions, comments or concerns to us anytime.