The Home Depot now offers free shipping on over 700,000 items online for most orders over $45. This great value for our online shoppers means it's easier than ever to start that gardening or repair project you've wanted to get to, upgrade your kitchen appliances, or do some home decorating.
- Orders are sent using our Standard Shipping method. This usually takes 3 to 5 business days, plus processing time, which varies by product. You’ll see the processing time listed in the Product Information in your Shopping Cart. Knowing when to expect your free delivery helps you plan ahead.
- Other shipping methods are available at checkout if you want your purchase delivered faster. Just check our Shipping and Delivery FAQs for a look at your options.
- Also offering Free Delivery on all major appliances. Shop our wide selection of online departments and save even more with free shipping on qualifying items. For major appliance orders, you’ll select the delivery date at the time of purchase.
- Over 158,000 items are eligible for Free Shipping to Alaska and Hawaii
*FREE standard shipping and residential delivery on most orders over $45 made at homedepot.com . Some exclusions apply. See product detail for free shipping eligibility. Plus, FREE delivery on most major appliances. See product descriptions for free shipping eligibility. This offer is not valid on gift cards or prior purchases or certain items containing weight and/or size shipping restrictions (details in item descriptions). This offer is valid on parcel and residential delivery only; it does not include express or expedited shipping. We reserve the right to change or end this offer at any time. Select items can ship to Alaska & Hawaii. We cannot ship to APO/FPO, P.O. Boxes, or U.S. Territories. Please allow 3-5 business days for parcel ground delivery and 5-10 business days for home delivery in addition to order processing time which varies by product. **All returns are subject to The Home Depot's standard return policy. Void where prohibited.
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When you need your items fast, take advantage of our Free In-Store Pick Up today. Choose the Pick Up in Store option during online checkout and select your desired store for pick up. Many items that are in-stock at your local store are available for same day pick up. Most orders will be ready within two hours of when you place the order online. You'll be notified by email and text message (optional) when your order is ready.
Once you've selected the Pick Up In Store option and arrived at the store you've chosen, stop by the Customer Service desk (or Pro desk if you are a contractor and have chosen that location during online checkout) for assistance with order pickup. The order is available only at the specific store selected by customer when placing order, during normal store operating hours and only for orders confirmed via email. This excludes special or bulk-sized orders and is not valid on Christmas Day, Thanksgiving Day or the Friday, Saturday or Sunday following Thanksgiving Day.
Plus, for items not in your local store, we offer Buy Online, Ship to Store. This service features more than 700,000 items that can be shipped free of charge to your local Home Depot store when you order online.
Available at participating The Home Depot stores in the U.S. and Puerto Rico. Most in-stock items will be ready for pick up within two hours of the time the orders are placed. Specific items, or orders placed for pick up in stores located in Puerto Rico, may take longer due to inventory and/or availability.
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Our goal is that you are completely satisfied with your purchase. We take pride in the quality of the products we sell and offering great customer service is our top priority. If you are not completely satisfied with your purchase, please follow the guidelines detailed below and we will be happy to help you to return your purchase.
Online Return Policy
Most merchandise can be returned within 90 days of purchase unless noted in our Online Return Policy Exceptions. Refunds will be issued to the original form of payment. Original shipping charges will be deducted from the refund unless the return is the result of an error by Homedepot.com. Please note bundled items need to be returned with all components for a full refund. Online Return Options
Return to Store
For your convenience, items purchased on homedepot.com can be returned to any of our retail stores nationwide.
• Credit will be issued in-store at time of return and no return shipping charges will be incurred. *
• To enable quick processing of your return, please bring with you a copy of your bar coded shipping confirmation email or the credit card used to make the purchase.
For most orders delivered by UPS or Fed Ex, you can use the enclosed small parcel return label to mail your return. Alternately, you can arrange to return on your own, using the address specified on the return label.**
• Credit will be issued at the time the merchandise is received in our warehouse. *
• Return shipping costs will be the responsibility of the customer unless the return is the result of an error by Homedepot.com.
If you need assistance with the return of larger items, or if you have any other questions, please contact Online Customer Support at 1-800-430-3376.
*Please note that, depending on the form of payment tendered, it may take 2-10 business days after your credit is applied for it to post to your account.
**All Alaska and Hawaii non-UPS returns must be returned to a retail store.
For Homedepot.com Related Issues and Questions:
Please call us at 1-800-430-3376 to speak directly with an Online Customer Care Specialist about your issue or send us an email using the form below.
Homedepot.com Customer Care Hours:
Seven days a week: 6 a.m. - 2 a.m. ET Closed Christmas Day.
Send Us an Email:
Do you have a question or comment related to your homedepot.com order? Send us an email.
Damaged Items and Shortage Claims: Any damaged or missing items must be reported to Online Customer Support within 30 days of delivery by calling 1-800-430-3376.
Returning Products Containing Hazardous Materials: Due to safety hazards, items that use flammable liquids or gases cannot be returned through the mail, even if the item was drained of these materials. This would include items like lawn mowers, leaf blowers and any other items that use flammable liquids or gases. Please return products containing hazardous materials to your local The Home Depot store.
Live Goods: Perennials, trees and shrubs have a one-year guarantee. Live goods purchased online including houseplants, perennials, trees, holiday trees, wreaths and garlands, that are received damaged or dead, please contact Online Customer Support at 1-800-430-3376 within 3 days of delivery and we will promptly ship a replacement at no charge. Exceptions to this policy include cut flowers and floral arrangements.
Cut Flowers and Floral Arrangements: Cut flowers and floral arrangements are non-refundable and non-returnable. If you have received an arrangement that is defective or does not meet your expectations, contact Online Customer Support at 1-800-430-3376 to have a replacement sent to you at no-charge.
Generators: Generators must be returned within 30 days of purchase. Any product damage or defects must be reported within 30 days of purchase. IMPORTANT: Whole house generators or stationary generators are non-returnable and non-refundable.
Gift Cards: The Home Depot Gift Cards are non-returnable and cannot be redeemed or exchanged for cash (unless required by law), check or credit. Gift Cards may not be used as payment on any credit or loan account or for Tool Rental deposits.
Consumer Electronics: Televisions and computers must be returned within 30 days of purchase.
Furniture: Furniture must be returned within 30 days of purchase. Any product damaged or defective must be reported within 30 days of purchase.
Major Appliances: Any Major Appliance product damage must be reported within 48 hours of delivery by calling 1-800-455-3869. After 48 hours, any product issues must be handled through your local The Home Depot store’s Special Services Desk. Be sure to bring a copy of your sales receipt with you.
Gas Powered Equipment and Tractors: Gas powered equipment and tractors must be returned within 30 days of purchase.
John Deere Tractors: Repairs will be made under the manufacturer’s warranty. Please contact Online Customer Support at 1-800-430-3376 for further information.
Wallpaper, Paint & Flooring Samples: Wallpaper and flooring samples are not returnable. However, if you believe you have received an incorrect sample, please call Online Customer Support at 1-800-430-3376 for a replacement.
Utility Trailers: Utility trailers are not returnable.
Custom Products: Custom made products, such as paint samples, are not returnable. If you have received an incorrect sample, please contact Online Customer Support at 1-800-430-3376 for a replacement.
Can I return my homedepot.com purchase to a Home Depot store?
Items purchased on homedepot.com can be returned to the store. Bring your shipment confirmation email with the bar code or the credit card used to make the purchase for ease of return. Most products have a 90-day-from-purchase return policy, but please reference the Online Return Policy Exception list for specific category exceptions.
How long will it take for me to receive a credit once I return an item?
Return to a Home Depot store: Credit is issued in-store at time of return. ** Return by Mail: Credit is issued upon receipt and processing of the return in our warehouse. **
**Please note that, depending on the form of payment tendered, it may take 2-10 business days after your credit is applied for it to post to your account.
Are original and return shipping charges refunded?
Original shipping charges as well as any return shipping charges will be refunded if there was an error on the part of homedepot.com. There are no return shipping charges applicable for returns made to The Home Depot retail stores.
What if my return was a gift to me?
A Home Depot gift card will be issued to you upon return of any gift.
Where can I drop off a return using the UPS return label that was enclosed with my order?
Packages can be dropped off at UPS locations including drop boxes, The UPS Store, Mail Boxes, Etc. or can be given directly to a UPS driver. For a listing of UPS locations in your area, please visit UPS.com.
How do I return a product that is too large or heavy to be returned to a store or in the mail?
If you cannot return larger items to your local Home Depot store, please call an online Customer Care Specialist at 1-800-430-3376 seven days a week: 6 a.m. - 2 a.m. ET (closed Christmas Day). The Online Customer Care Specialist will arrange pick up from your home.
If I have a question about a return, who do I contact?
If, at any time, you have questions about your return, please call our homedepot.com Online Customer Support at 1-800-430-3376 seven days a week: 6 a.m. - 2 a.m. ET (closed Christmas Day).
If I live in Hawaii or Alaska, how do I return product?
If the item shipped UPS, you may return your product using the UPS return label that was enclosed with your order or return it to a local retail store. For non-UPS returns, please return your order to a local retail store.
Upon checkout in our stores, you now have the option to have a duplicate electronic copy of your paper receipt emailed directly to your inbox within minutes, in addition to receiving a paper copy at the time of purchase, refund or account payment. You can choose to have a one-time only receipt emailed, or enroll by entering a credit/debit card or phone number and email address, then eReceipts will automatically be emailed for all subsequent in-store transactions associated with the registered credit/debit card or phone number used during the transaction. You will also have the option to receive special offers, how to project information, and great design ideas if you so choose during registration. It’s that simple.
At this time, eReceipts are not available in the following states: California, Maryland, Massachusetts, New Jersey and New York. See our FAQ page for more information.
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