Government Buyers FAQs

Tax Exempt Customer FAQs

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From requests by our customers we implemented a new system which has the ability to maintain a customer's tax exemption information and eliminate the need for customers to fill out and sign a tax exemption form with each transaction.

During the registration process customers are required to create a password. This password will be a combination of 6-10 letters and/or numbers chosen by the customer. This password is used to sign- in to the registration site and to update tax exemption information. If you forget your password once you have created for your Home Depot Tax Exempt ID, you can have the system reset and send you a new one. You will need to enter an email address when registering in order to use this feature.

The Home Depot Tax Exempt ID number is used when making tax exempt purchases in lieu of the state issued tax exempt ID number. The number is "auto assigned" by the system during the registration process. The ID number will be numeric only and is displayed on the printed registration document.

No, the system saves all information as it is entered, but you must complete Step 1 before your Home Depot ID is saved. If you exit the system for any reason, including "Server Error", exit homedepot.com. Then simply sign back into the registration link using your The Home Depot Tax Exempt ID number and password. After you have logged back in, simply tab to the page where you left off and resume the registration process.

To complete the process, the registration documentation must be mailed to the address provided or faxed to the number printed on your registration documentation. Retain a copy of this document for your records as it will list your The Home Depot Tax Exempt ID.  If you have State-issued or additional documents that need to be sent, please mail/fax them with the registration document.

Select the state in which you are claiming tax exempt status, then click the "Add" button to the right. For multiple states, you may add them one at a time or hold down the CTRL key, make your selections, then click "Add"."

The state-issued ID number can be located on the customer's sales tax license/permit, certificate of exempt status or on their state sales tax return.

The process has not completed. You will need to sign back in to the application using The Home Depot Tax Exempt ID and password, then execute the print/fax function listed in Question 5.

No, the company or organization should only register once. This number should be provided to any person who has authority to purchase on the company or organization's behalf.

No. We ask all of our customers to please remember their The Home Depot Tax Exempt ID number or write it down to keep handy. This number must be given to the cashier each time an exempt purchase is made on behalf of your company or organization.

No. A customer will receive notification only if additional information is needed or an error has been detected with the registration information. Providing an email address during the registration process is the quickest way for us to notify you if additional information is needed.  This email address will not be used for marketing purposes.

The Home Depot cashier has the ability to search for your number at the register using the phone number entered during the registration process.

Check your status online to determine if you were rejected. If you are in rejected status, call 1-877-434-6435 option 4, option 6 or email us at tax_exempt_registration_support@homedepot.com

"Temporary" means you are able to make a tax exempt purchase, but your registration is in the stage of being reviewed by our tax department. If you do not hear from us concerning an error on your registration, then you can expect to see an"Active" status soon.

No, GSA customers are Federal Government purchasers and are automatically Tax Exempt. GSA customers using an IMPAC or GSA smart card will automatically be handled by the system as before.

Call 1-877-434-6435 option 4, option 6 or email us at tax_exempt_registration_support@homedepot.com

Yes, your The Home Depot Tax Exempt ID is not linked to your Home Depot Credit Card.  You must inform the cashier of your The Home Depot Tax Exempt ID number each time you make a purchase.

Yes.  If you are placing an order with one of our customer service representatives, please inform them that you are a tax exempt customer and give them your The Home Depot Tax Exempt ID.  If you are placing an order directly through the homedepot.com website, there will be an opportunity to enter your The Home Depot Tax Exempt ID during the checkout process.  If you have not yet registered for a The Home Depot Tax Exempt ID, please do so before placing your order.