Our Return Policy

Returns Made Easy

Our goal is for you to be completely satisfied with your purchase. We take pride in the quality of the products we sell and offering great customer service is our top priority. If you are not completely satisfied with your purchase, please follow the guidelines detailed below and we will be happy to help you to return your purchase.


The basics:

  • Most returns can be made within 90 days of purchase (see exceptions below). 
  • If your purchase was made with The Home Depot Consumer Credit Card, The Home Depot Commercial Revolving Charge Card, or The Home Depot Commercial Account, you have 365 days from the date of purchase to receive a full refund (see exceptions below).
  • Refunds are generally issued to your original form of payment, with the exception of gift cards, in which case store credit will be issued.
  • Not all items are returnable (such as custom paint) and some items have special exceptions (such as major appliances). Please review details below.

To return a Home Depot purchase you've made online, you can:

  • Take it to the nearest Home Depot store. Be sure to bring a copy of your shipping confirmation email or the credit card you used for the purchase.
  • Call us at 1-800-430-3376. A customer service associate can assist you with your UPS return, or advise you on your other options.


All Alaska and Hawaii non-UPS returns must be returned to a Home Depot store.

All existing return policy rules apply. Original shipping charges will be deducted from the return. Please note that bundled items need to be returned with all components for a full return.

30 Day Return Policy Exceptions
 - Furniture
 - Mattresses
 - Area Rugs
 - Generators
 - Gas Powered Equipment and Tractors
 - Consumer Electronics (Televisions & Computers)

Major Appliances
Any Major Appliance products that are defective or damaged should be inspected and refused upon delivery. If delivery is complete, damage and/ or defects must be reported within 48 hours of delivery by calling 1-877-946-9843.
 
Hazardous Materials
Due to safety hazards, items that use flammable liquids or gases cannot be returned through the mail, even if the item has been drained of these materials. This would include (but is not limited to) items such as lawn mowers, leaf blowers, and any other items that use flammable liquids or gases. Please return products that use flammable liquids/ gases or other hazardous materials to your local Home Depot store.

Live Goods
Perennials, trees and shrubs have a one year guarantee. Live goods purchased online including houseplants, perennials, trees, holiday trees, wreaths and garlands, that are received damaged or dead, please contact Online Customer Support at 1-800-430-3376 within 3 days of delivery and we will promptly ship a replacement at no charge. Exceptions to this policy include cut flowers and floral arrangements. Please return live goods to your local Home Depot store.

Non-Returnable/ Non-Refundable
- Gift Cards and Store Credits
- Whole House Generators
- Stationary Generators
- Utility Trailers
- Live Goods
- Cut Flowers and Floral Arrangements
- Labor, Delivery, and/or Installation Services
- Product Samples (e.g. Wallpaper, Paint, Fabric, and Flooring)
- Custom Products
  1. Paint: Custom/ Tinted paint products cannot be returned. If you have received an incorrect paint sample, please contact Customer Support at 1-800-430-3376 for a replacement.
  2. Blinds: Only custom blinds identified as “Guaranteed to Fit” can be exchanged. Limited to four blinds per household. Exchange must by the same product and color. Additional charges may apply if there is a difference between old and new blinds. Exchange must occur within 15 days of receipt of package. I you have received incorrect product, please call 1-800-921-2119 for a replacement.

Damaged Items & Order Shortage Claims/ Replacement Parts
If an order arrives damaged or incomplete or is in need of replacement parts, contact Customer Support at 1-800-430-3376 within 30 days of delivery for resolution.

Returns within 90 days of purchase and with a valid sales receipt will be exchanged, refunded in cash, credited to your account or refunded via The Home Depot store credit. However, if your purchase was made with The Home Depot Consumer Credit Card, The Home Depot Commercial Revolving Charge, or The Home Depot Commercial Account you have 365days from date of purchase to receive a full refund, unless otherwise noted below. All Existing Return Policy rules apply.

You may return most new, unopened items sold by The Home Depot within 90 days of purchase for a full refund, however, if your purchase was made with The Home Depot Consumer Credit Card, The Home Depot Commercial Revolving Charge, or The Home Depot Commercial Account, you have 365 days from date of purchase to receive a full refund, unless otherwise noted below. All Existing Return Policy rules apply.

  • Major Appliances: Any Major Appliance products that are defective or damaged should be refused upon delivery; if delivery is complete, damage and/or defects must be reported within 48 hours of delivery by calling 1-877-946-9843.
  • Returns made without a valid sales receipt or an expired receipt may be exchanged or refunded to a Home Depot store credit or a Home Depot Commercial Account for the lowest advertised price
  • Receipts for purchases made with credit, debit or check within 90 days may be located in our system. Receipts for purchases made with The Home Depot Consumer Credit Card, The Home Depot Commercial Revolving Charge, and The Home Depot Commercial Account, within 365 days may be located in our system
  • Purchases made with a Home Depot store credit or gift card may be refunded as a store credit
  • Cash and cash equivalent purchases exceeding $1,000 may be refunded as a mail check sent from The Home Depot's corporate office
  • Gasoline powered equipment may only be returned within 30 days of purchase. After 30 days, item may be sent out for repair at the customer's expense, unless covered under warranty
  • Special Order returns or cancellations are subject to a 15% restocking fee and must be returned to the same store where the purchase was made*
  • Receipted credit card transactions may be refunded to the original credit card account
  • We require a valid ID for non-receipted returns and returns generated from purchases made with store credits. The Home Depot uses a refund verification system. All returns are subject to system approval
  • Consumers are entitled to a written copy of the store's refund policy upon request


Non-Returnable Items

  • Custom made items and custom/tinted Paint department products cannot be returned. If you have received an incorrect paint sample, please contact Online Customer Support at 1-800-430-3376 for a replacement. Please visit your local Home Depot to see fabric options or call 1-888-571-4388 for a free fabric swatch. If your product arrives damaged, please call 1-800-430-3376 to speak with a Customer Care agent regarding replacement.
  • Labor, delivery and/or installation services
  • Gift cards and store credits
  • Utility trailers


*See Special Services Desk for details