Online Return Policy
Most merchandise can be returned within 90 days of purchase unless noted in our Return Policy Exceptions. Refunds will be issued to the original form of payment (credit card, Pay Pal, etc.). Original shipping charges will be deducted from the refund unless the return is the result of an error by Homedepot.com. Please note bundled items need to be returned with all components for a full refund.
Online Return Options
Return to Store
For your convenience, items purchased on homedepot.com can be returned to any of our retail stores nationwide.
Credit will be issued at time of return and no return shipping charges will be incurred. *
To enable quick processing of your return, please bring with you a copy of your bar coded shipping confirmation email or the credit card used to make the purchase.
For most orders delivered by UPS or Fed Ex, you can use the enclosed small parcel return label to mail your return. Alternately, you can arrange to return on your own, using the address specified on the return label.**
For most orders, credit will be issued at the time the merchandise is successfully picked up by the return carrier. For remaining orders, credit will be issued at the time the merchandise is received in our warehouse. *
Return shipping costs will be the responsibility of the customer unless the return is the result of an error by Homedepot.com.
Preparing Your Return by Mail
Fill out and include with your return the Return Form located on the lower section of your packing slip.
Pack the item carefully in the original packaging.
Affix the UPS returns label over the top of the original shipping label. Keep a copy of the tracking number on this label for future reference.
Bring the package to any UPS location near you.
If you are returning more than one item, please make sure that they are all to be returned to the same location to ensure credit is applied accurately. If you have any questions about the return location address, please contact Online Customer Support at 1-800-430-3376.
Live goods and products with flammable liquids or gases must be returned to our stores. Please see the Online Return Policy Exceptions for details.
If you need assistance with the return of larger items, or if you have any other questions, please contact Online Customer Support at 1-800-430-3376.
*Please note that, depending on the form of payment tendered, it may take 2-10 business days from the start of the returns process for it to be applied to your account.
**All Alaska and Hawaii non-UPS returns must be returned to a retail store.