Our goal is for you to be completely satisfied with your purchase. We take pride in the quality of the products we sell and offering great customer service is our top priority. If you are not completely satisfied with your purchase, please follow the guidelines detailed below and we will be happy to help you to return your purchase.
To return a Home Depot purchase you've made online, you can:
All Alaska and Hawaii non-UPS returns must be returned to a Home Depot store.
All existing return policy rules apply. Original shipping charges will be deducted from the return. Please note that bundled items need to be returned with all components for a full return.
30 Day Return Policy Exceptions
- Area Rugs
- Gas Powered Equipment and Tractors
- Consumer Electronics (Televisions & Computers)
Any Major Appliance products that are defective or damaged should be inspected and refused upon delivery. If delivery is complete, damage and/ or defects must be reported within 48 hours of delivery by calling 1-877-946-9843.
Due to safety hazards, items that use flammable liquids or gases cannot be returned through the mail, even if the item has been drained of these materials. This would include (but is not limited to) items such as lawn mowers, leaf blowers, and any other items that use flammable liquids or gases. Please return products that use flammable liquids/ gases or other hazardous materials to your local Home Depot store.
Perennials, trees and shrubs have a one year guarantee. Live goods purchased online including houseplants, perennials, trees, holiday trees, wreaths and garlands, that are received damaged or dead, please contact Online Customer Support at 1-800-430-3376 within 3 days of delivery and we will promptly ship a replacement at no charge. Exceptions to this policy include cut flowers and floral arrangements. Please return live goods to your local Home Depot store.
- Gift Cards and Store Credits
- Whole House Generators
- Stationary Generators
- Utility Trailers
- Live Goods
- Cut Flowers and Floral Arrangements
- Labor, Delivery, and/or Installation Services
- Product Samples (e.g. Wallpaper, Paint, Fabric, and Flooring)
- Custom Products
1. Paint: Custom/ Tinted paint products cannot be returned. If you have received an incorrect paint sample, please contact Customer Support at 1-800-430-3376 for a replacement.
2. Blinds: Only custom blinds identified as “Guaranteed to Fit” can be exchanged. Limited to four blinds per household. Exchange must by the same product and color. Additional charges may apply if there is a difference between old and new blinds. Exchange must occur within 15 days of receipt of package. I you have received incorrect product, please call 1-800-921-2119 for a replacement.
Damaged Items & Order Shortage Claims/ Replacement Parts
If an order arrives damaged or incomplete or is in need of replacement parts, contact Customer Support at 1-800-430-3376 within 30 days of delivery for resolution.
Returns within 90 days of purchase and with a valid sales receipt will be exchanged, refunded in cash, credited to your account or refunded via The Home Depot store credit. However, if your purchase was made with The Home Depot Consumer Credit Card, The Home Depot Commercial Revolving Charge, or The Home Depot Commercial Account you have 365days from date of purchase to receive a full refund, unless otherwise noted below. All Existing Return Policy rules apply.
You may return most new, unopened items sold by The Home Depot within 90 days of purchase for a full refund, however, if your purchase was made with The Home Depot Consumer Credit Card, The Home Depot Commercial Revolving Charge, or The Home Depot Commercial Account, you have 365 days from date of purchase to receive a full refund, unless otherwise noted below. All Existing Return Policy rules apply.
*See Special Services Desk for details