Our Return Policy

Our Return Policy

The Home Depot: Returns Made Easy

Our goal is that you are completely satisfied with your purchase. We take pride in the quality of the products we sell and offering great customer service is our top priority. If you are not completely satisfied with your purchase, please follow the guidelines detailed below and we will be happy to help you to return your purchase. Contact Us

Online Return Policy

Online Return Policy

Most merchandise can be returned within 90 days of purchase unless noted in our Return Policy Exceptions.  Refunds will be issued to the original form of payment (credit card, Pay Pal, etc.).  Original shipping charges will be deducted from the refund unless the return is the result of an error by Homedepot.com.  Please note bundled items need to be returned with all components for a full refund.


Online Return Options


Return to Store


For your convenience, items purchased on homedepot.com can be returned to any of our retail stores nationwide.
• Credit will be issued at time of return and no return shipping charges will be incurred. *
• To enable quick processing of your return, please bring with you a copy of your bar coded shipping confirmation email or the credit card used to make the purchase.


By Mail


For most orders delivered by UPS or Fed Ex, you can use the enclosed small parcel return label to mail your return.  Alternately, you can arrange to return on your own, using the address specified on the return label.**


• Credit will be issued at the time the merchandise is received in our warehouse. *
• Return shipping costs will be the responsibility of the customer unless the return is the result of an error by Homedepot.com.


Preparing your Return by Mail


• Fill out and include with your return the Return Form located on the lower section of your packing slip.
• Pack the item carefully in the original packaging.
• Affix the UPS returns label over the top of the original shipping label.   Keep a copy of the tracking number on this label for future reference.
• Bring the package to any UPS location near you.


If you are returning more than one item, please make sure that they are all to be returned to the same location to ensure credit is applied accurately.  If you have any questions about the return location address, please contact Online Customer Support at 1-800-430-3376.


Live goods and products with flammable liquids or gases must be returned to our stores.  Please see the Online Return Policy Exceptions for details.


Call


If you need assistance with the return of larger items, or if you have any other questions, please contact Online Customer Support at 1-800-430-3376.


*Please note that, depending on the form of payment tendered, it may take 2-10 business days after your credit is applied for it to post to your account


**All Alaska and Hawaii non-UPS returns must be returned to a retail store.


 

Online Return Policy Exceptions

Damaged Items and Shortage Claims: Any damaged or missing items must be reported to Online Customer Support within 30 days of delivery by calling 1-800-430-3376.


Returning Products Containing Hazardous Materials: Due to safety hazards, items that use flammable liquids or gases cannot be returned through the mail, even if the item was drained of these materials. This would include items like lawn mowers, leaf blowers and any other items that use flammable liquids or gases. Please return products containing hazardous materials to your local The Home Depot store.


Live Goods: Perennials, trees and shrubs have a one-year guarantee. Live goods purchased online including houseplants, perennials, trees, holiday trees, wreaths and garlands, that are received damaged or dead, please contact Online Customer Support at 1-800-430-3376 within 3 days of delivery and we will promptly ship a replacement at no charge. Exceptions to this policy include cut flowers and floral arrangements.


Cut Flowers and Floral Arrangements: Cut flowers and floral arrangements are non-refundable and non-returnable. If you have received an arrangement that is defective or does not meet your expectations, contact Online Customer Support at 1-800-430-3376 to have a replacement sent to you at no-charge.


Generators: Generators must be returned within 30 days of purchase. Any product damage or defects must be reported within 30 days of purchase.  IMPORTANT: Whole house generators or stationary generators are non-returnable and non-refundable.


Gift Cards: The Home Depot Gift Cards are non-returnable and cannot be redeemed or exchanged for cash (unless required by law), check or credit. Gift Cards may not be used as payment on any credit or loan account or for Tool Rental deposits.


Consumer Electronics: Televisions and computers must be returned within 30 days of purchase.


Furniture: Furniture must be returned within 30 days of purchase. Any product damaged or defective must be reported within 30 days of purchase.


Blinds: Custom-made blinds that are not identified as "Guaranteed To Fit" are not returnable. If you have received incorrect product, please call 1-800-921-2119 for a replacement.


Major Appliances: Any Major Appliance product damage must be reported within 48 hours of delivery by calling 1-877-946-9843. After 48 hours, any product issues must be handled through your local The Home Depot store’s Special Services Desk. Be sure to bring a copy of your sales receipt with you.


Gas Powered Equipment and Tractors: Gas powered equipment and tractors must be returned within 30 days of purchase.


John Deere Tractors: Repairs will be made under the manufacturer’s warranty. Please contact Online Customer Support at 1-800-430-3376 for further information. 


Wallpaper, Paint & Flooring Samples: Wallpaper and flooring samples are not returnable. However, if you believe you have received an incorrect sample, please call Online Customer Support at 1-800-430-3376 for a replacement.


Utility Trailers: Utility trailers are not returnable.


Custom Products: Custom made products, such as paint samples, are not returnable. If you have received an incorrect sample, please contact Online Customer Support at 1-800-430-3376 for a replacement.

In-Store Purchase Return Policy

Price Guarantee


The power of lower prices. Guaranteed. If anyone tries to go lower, we'll match their prices by 10%.*


*Trust our 10% price guarantee. If you find a current lower price on an identical, in-stock item from any retailer, we will match the price and beat it by 10%. Excludes Special Order, clearance and open-box merchandise, labor and installation, sales tax, rebate and free offers, typographical errors and online purchases.


Delivery


Free Appliance Delivery Every Day.*


• No minimum purchase required


• Free standard local delivery on appliance purchases made through homedepot.com


• Valid in U.S., Puerto Rico and Guam, The Home Depot® stores and on select appliance purchases made on homedepot.com


• Delivery value varies by location. Maximum value is $79


• Installation not included


*Ask an Associate for further details. Excludes water heaters.


Quality Workmanship Guaranteed


• Our third party Authorized Service Providers are required to pass the most rigorous background checks in the industry*


• All installations are fully backed by The Home Depot’s one-year installation warranty*


• Visit homedepot.com/install for complete information on all of The Home Depot’s Home Services offerings


*See contract for guarantee details. All installation services provided by insured, licensed (where applicable) and background-screened Home Depot independent contractor Authorized Service Providers. A complete list of license numbers for licenses held by Home Depot U.S.A., Inc. and THD At-Home Services, Inc. are available at homedepot.com/licensenumbers or at the Special Services Desk at The Home Depot® store. The Home Depot independent contractor Authorized Service Provider license numbers are available upon request when assigned to project.


Check Acceptance


• When you provide a check as payment, you authorize us to use the information from your check to process a one-time Electronic Funds Transfer (EFT) or a draft drawn from your account, or to process the payment as a check transaction. If your payment is returned unpaid, you authorize the collection of your payment and return fee according to our additional posted signage


• Checks must be made payable to The Home Depot and contain pre-printed information


Acceptable Forms of ID


• You may be asked to provide an acceptable form of identification for purchases. Acceptable forms of ID for purchases include unexpired State Issued ID, Driver’s License, Military ID and U.S. and Canada Passports


• You may be asked to provide an acceptable form of identification for returns. Acceptable forms of ID for returns include unexpired State Issued ID, Driver’s License, Military ID, Matricula Consular and all Passports


• ID information captured during a return transaction will be used to make return authorization decisions

In-Store Purchase Return Exceptions

You may return most new, unopened items sold by The Home Depot within 90 days of purchase for a full refund, unless otherwise noted below.


• Returns made without a valid sales receipt or an expired receipt may be exchanged or refunded to a Home Depot store credit or a Home Depot Commercial Account for the lowest advertised price


• Receipts for purchases made with credit, debit or check within 90 days may be located in our system


• Purchases made with a Home Depot store credit or gift card may be refunded as a store credit


• Cash and cash equivalent purchases exceeding $1,000 may be refunded as a mail check sent from The Home Depot’s corporate office


• Gasoline powered equipment may only be returned within 30 days of purchase. After 30 days, item may be sent out for repair at the customer’s expense, unless covered under warranty


• Special Order returns or cancellations are subject to a 15% restocking fee and must be returned to the same store where the purchase was made*


• Receipted credit card transactions may be refunded to the original credit card account


• We require a valid ID for non-receipted returns and returns generated from purchases made with store credits. The Home Depot uses a refund verification system. All returns are subject to system approval


• Consumers are entitled to a written copy of the store’s refund policy upon request


Non-Returnable Items


• Custom/made products and custom/tinted Paint department products


• Labor, delivery and/or installation services


• Gift cards and store credits


• Utility trailers


*See Special Services Desk for details