Our Return Policy

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Returns Made Easy

RETURNS
MADE EASY

Return Policy

Most new, unopened merchandise sold by The Home Depot can be returned within 90 days of purchase unless noted in our Return Policy Exceptions. If your purchase was made with The Home Depot Consumer Credit Card, The Home Depot Commercial Revolving Charge, or The Home Depot Commercial Account, you have 365 days from date of purchase to receive a full refund, unless noted in our Return Policy Exceptions. Returns for purchases with valid proof of purchase will be exchanged, refunded in cash, credited to your account or refunded via The Home Depot store credit (“Store Credit”) as determined by The Home Depot. Refunds will be issued to the original form of payment (credit card, PayPal, etc.), unless noted in our Return Policy Exceptions. 

Receipts for purchases made with a credit or debit card or by check may be located in our system within 90 days of purchase. Receipts for purchases made with The Home Depot Consumer Credit Card, The Home Depot Commercial Revolving Charge, or The Home Depot Commercial Account may be located in our system within 365 days of purchase. Written copies of The Home Depot’s Return Policy will be provided upon request.


We require a valid driver's license or government-issued photo identification for non-receipted returns and returns generated from purchases made with Store Credits. The Home Depot uses a third-party refund verification system. All returns are subject to verification system approval. 

Original shipping charges will be deducted from the refund and return shipping cost will be the responsibility of the customer unless the return is the result of an error by The Home Depot. Items must be returned with all components for a full refund.

Return Policy Exceptions

The following items may only be returned within 30 days of purchase:

  • Furniture
  • Mattresses
  • Area Rugs
  • Generators (other than Whole House and Stationary Generators)
  • Gas Powered Equipment and Tractors
  • Consumer Electronics (Televisions & Computers)

Any Major Appliance products that are defective or damaged should be inspected and refused upon delivery. If delivery is complete, damage and/or defects must be reported within 48 hours of delivery by calling 1-877-946-9843.

Due to safety hazards, items that use flammable liquids or gases cannot be returned through the mail, even if the item has been drained of these materials. This would include (but is not limited to) items such as lawn mowers, leaf blowers, and any other items that use flammable liquids or gases. Please return products that use flammable liquids/gases or other hazardous materials to your local Home Depot store.

Perennials, trees and shrubs have a 1 year guarantee. In the event that live goods purchased online (including, but not limited to, houseplants, perennials, trees, holiday trees, wreaths and garlands) are received damaged or dead, contact Customer Support at 1-800-430-3376 within 3 days of delivery and we will ship a replacement at no charge. This policy does not apply to cut flowers or floral arrangements.

If an order arrives damaged or incomplete or is in need of replacement parts, contact Customer Support at 1-800-430-3376 within 30 days of delivery for resolution.

  • Gift Cards and Store Credits
  • Whole House and Stationary Generators
  • Utility Trailers
  • Cut Flowers and Floral Arrangements
  • Labor, Delivery, and/or Installation Services
  • Product Samples (e.g. Paint, Flooring, Fabric, and Wallpaper)


Custom Products, including:
Paint: Custom/Tinted paint products cannot be returned. If you have received an incorrect paint sample, please contact Customer Support at 1-800-430-3376 for a replacement.

Blinds: Custom blinds cannot be returned unless identified as “Guaranteed to Fit”, in which case such blinds can be exchanged. Limited to four blinds per household. Exchange must be the same product and color. Additional charges may apply if there is a price difference between old and new blinds. Exchange must occur within 15 days of receipt of package. If you have received incorrect product, please call 1-800-921-2119 for a replacement.

  • Returns for purchases made with a Store Credit or gift card will be refunded as a Store Credit. Registration of Store Credit may be required. Please bring a valid driver's license or government-issued photo identification for registration.
  • Returns made without a valid sales receipt may be refunded as a Store Credit at the lowest advertised price.
  • Cash and cash equivalent purchases exceeding $1,000 may be refunded by check sent from The Home Depot's corporate office.
  • Special Order returns or cancellations may be subject to a 15% restocking fee and must be returned to the same store where the purchase was made*


*See Special Services Desk for details.

Online Return Options

For your convenience, items purchased on homedepot.com or through the Home Depot mobile app can be returned to any of our retail stores nationwide.

  • Credit will be issued at time of return and no return shipping charges will be incurred. 
  • Please bring a copy of your bar coded shipping confirmation email or the credit card used to make the purchase.

Please contact Customer Support at 1-800-430-3376 and a Customer Support Associate can get your UPS return started or advise you on your other options.**

  • **All Alaska and Hawaii non-UPS returns must be returned to a retail store.

For any other questions regarding a return, please contact Customer Support at 1-800-430-3376.