Hampton Bay Customer Support

Hampton Bay Customer Support
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CONTACT HAMPTON BAY

Email us here for prompt service or
Call 855-HD-Hampton (855-434-2678)


Monday-Friday | 8am- 7pm EST
Saturday | 9am- 6pm EST

In order for our team to provide assistance for your product you will need your product number.

This information can be found on the following:

  • The product box
  • Your Home Depot store receipt
  • The user manual
  • On a sticker (usually silver) on your product



For instructions on how to locate your product identification numbers, please select your product:

Ceiling Fans      Patio Furniture     Lighting      Bath Fans     Fireplace

If you can't locate your product identification numbers and you need assistance, please take a couple of pictures of the product before contacting Hampton Bay so we can properly identify your product and help you with your issue.

Shop Hampton Bay Ceiling Fans, Lighting, Patio Furniture, Cabinets, Blinds and more

CEILING FANS

How do I find my product identification number?

The UPC (12-digits) and/or model number can be found on the following:

  • The product box
  • Your Home Depot store receipt
  • The user manual
  • A sticker (usually silver) on top of the motor housing - Please click here for more info.


TIP: If you don't have your packaging or manual, it may be difficult to see the label on your motor housing. Try using a mirror or your smart phone to take a picture of the label.

If you can't find the UPC and/or model number and you need assistance, please contact Hampton Bay at 1-855-HD-Hampton or send us a message on the web form here. Please take a couple of pictures of the fan (while it is stopped) so we can help you with your issue.


Back to Ceiling Fans

Warranty info specific to your fan

To read the warranty policy for your Hampton Bay product, please refer to your user manual.

If you no longer have your manual, you can search for your model or UPC number on www.homedepot.com. Then select Product Overview and click on Warranty under "Info and Guides."

For instructions on identifying your model or UPC number, please click here.


Back to Ceiling Fans

Warranty Policy

Please see the general information below on Hampton Bay ceiling fans. For information specific to your product, please refer to your instruction manual.

  • Glass: Glass is not covered by the warranty policy.
  • Parts (excluding glass): Coverage is typically 1 year from the date of purchase. Please see your warranty policy for more details.
  • Motor: Covered for the life of the ceiling fan with proof of purchase.
  • Rusting/peeling finish: Not covered by the warranty policy due to cleaners and/or environmental factors that we cannot control.

Please Note: Motor problems are very rare in Hampton Bay ceiling fans. If you believe you have a motor issue, please test to see if your blades move or your lights work and then contact Hampton Bay for troubleshooting.

  • Labor: The warranty policy does not cover the cost of labor to install replacement part(s) or re-install your fan.


Back to Ceiling Fans

What happens if I receive my product and it's damaged?

Please refer to our return policy here.


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Parts available online

  • Down rods: Please review the buying guide for information on the appropriate down rod size based on your ceiling height. Additionally, check the specifications on homedepot.com or in your instruction manual to determine the appropriate diameter for your down rod (most are 3/4").
  • Balancing kits
  • Pull chains


   Other parts: Some replacement parts are available at www.homedepot.com. To locate an exact replacement part for your specific
   ceiling fan model, you can search for your model or UPC number on www.homedepot.com and do the following:

  • Select "Replacement Part List" under Info & Guides and search by part number on www.homedepot.com OR
  • Review the available accessories and collections associated with your fan on the product page


If you need help identifying your fan UPC or model number, please click here.

If you cannot find the part you need or if you need additional assistance, please contact Hampton Bay.


Back to Ceiling Fans

My fan won't start.

Please inspect the following to see if this addresses your issue:

  • Check the power: Check your home's main power source (e.g., branch circuit fuses or breakers) to ensure they are on and working properly.

  • Check the wire connections: Turn off the power supply and then check the house supply wire connections to the fan and switch wire connections in the switch housing
    to ensure they are connected.

  • Check the remote battery: If you have a remote, check the battery in the remote control to ensure it is still working.

  • Check the remote range: When using your remote control, ensure you are in the normal range of 10-20 feet.

  • Check the dip switch settings: If you have a remote control, turn off your power supply and then check the dip switch settings on your receiver
    and remote (they must be set to the same frequency).


To set the code on the remote:

  • Remove the battery cover by pressing firmly on the arrow and sliding the cover off.

  • Slide the code switches to your choice of either up or down (the factory setting is up).


View image here.

To set the code on the receiver

  • Slide the code switches to the same position as set on your remote control.

  • Try direct wiring your fan: If your dip switches on the remote match your receiver and your remote lights up properly, the receiver may need to
    be replaced. You can try bypassing the receiver and direct wiring your fan to see if the fan works. If it does, then the receiver may need to be replaced.


Back to Ceiling Fans

My fan is noisy.

If your fan is new, please allow for a 24-hour "breaking in" period. Most noises associated with a new fan disappear during this time.

If you have a remote, it could be the receiver that's making the noise. You can try bypassing the receiver and direct wiring your fan to see if that addresses your issue. If it does, then the receiver may need to be replaced. If bypassing the receiver did not fix your issue, you may have a problem with your capacitor.

Make sure that the installation is secure:

  • Ensure all motor housing screws are tightened (e.g., all screws used in assembly).

  • Ensure the screws that attach the fan blade bracket to the motor hub are tight.

  • If you are using the ceiling fan light kit, ensure the screws securing the glassware are tight. Check that the light bulbs are also secure.

  • Ensure the wire nut connections are not rattling against each other or against the interior wall of the switch housing.

  • Ensure your outlet box in the ceiling is secure and ensure that rubber isolator pads were used between the mounting plate and outlet box


Back to Ceiling Fans

My fan wobbles

All blades are grouped by weight. Because natural woods vary in density, the fan may wobble even though the blades are weight matched. The following procedure should correct most fan wobbling problems:

  • Secure the screws: Ensure that the screws in the junction box, on the down rod, on the blades and blade brackets are secure.

  • Ensure the hanger ball has been "seated" into the groove slot of the hanger bracket.

  • Check your blades: Most fan wobble problems are caused when the blade levels are unequal. You can check the levels by measuring the distance
    between the ceiling and the tip of the blades. Measure from a point on the center of each blade to the point on the ceiling. Then, rotate the fan until
    the next blade is positioned for measurement. Repeat this for each blade. Any measurement deviation should be within 1/8". If the deviation is greater
    than 1/8", please check the installation of the blades to the brackets and brackets to the motor housing to ensure all connections are secure. Run the fan
    for ten minutes.

  • Try a balancing kit: If your fan is still wobbling, please use the enclosed blade balancing kit. If your fan did not come with a balancing kit, you can find
    one online here or you can contact Hampton Bay.


Back to Ceiling Fans

My fan remote doesn't work.

  • Check your batteries: If the light on your remote does not come on, try replacing the batteries in your remote to see if that solves your problem.
    Make sure you remove the packaging from the battery prior to installation.

  • Check the dip switch settings: If the batteries work, try checking your dip switches. Turn off your power supply and then check the dip switch settings
    on your receiver and remote (they must be set to the same frequency).


To set the code on the remote:

  • Remove the battery cover by pressing firmly on the arrow and sliding the cover off.

  • Slide the code switches to your choice of either up or down (the factory setting is up).


View image here

To set the code on the receiver:

  • Slide the code switches to the same position as set on your remote control.


If none of the above solves your problem, you may need a replacement remote control and/or receiver. Please contact Hampton Bay for assistance.


Back to Ceiling Fans

My fan doesn't blow any air.

  • Check your blades: Make sure the blades are installed in the right direction.
  • Ceiling Fan Height: Check the distance from your fan to the floor. If your ceiling height is 10+ feet and you have the fan close to the ceiling, there may not be enough air flow through the blades. For information on the recommended down rod size based on your ceiling height, please see our buying guide.
  • Direction: Ensure your fan is spinning in the appropriate direction (e.g., cold vs. warm weather)


NOTE: The reverse switch is usually located at the top of the motor housing. Shut the fan off then wait until the blades have completely stopped before flipping the switch to reverse the direction of your ceiling fan.

To adjust your fan for cool weather, please click here.

To adjust your fan for warm weather, please click here.

Back to Ceiling Fans

My motor doesn't run.

If you believe you have a motor issue, please test to see if your blades move or your lights work, then contact Hampton Bay for troubleshooting.


Back to Ceiling Fans

My fan isn't hanging straight down.

Make sure the down rod is securely installed inside of the mounting bracket so it won't shake while it's turning.


Back to Ceiling Fans

My bulb is too large for my light kit.

If you are using candelabra bulbs and they are too large to fit in the light kit, ensure you are using the bulbs recommended in the user manual.

To find your user manual, please search by your model or UPC number on www.homedepot.com.

If you do not know your model number or UPC, find out how to locate it here.


Back to Ceiling Fans

My fan is smoking

Please turn off your ceiling fan. You may have an issue with your capacitor or receiver. Please contact Hampton Bay for troubleshooting.


Back to Ceiling Fans

The blades of my fan are drooping.

If your fan is outdoors, ensure it is rated for the outdoor environment.


Back to Ceiling Fans

I have wires coming out of my ceiling but there are no wire colors on them. How do I install my fan

You need to get a power tester and check the voltage on the wires in your ceiling to see which wires are hot or neutral.

If you need help, click for more information on The Home Depot's ceiling fan repair and installation services or contact your electrician.

Still need help? Contact Hampton Bay Customer Support.


Back to Ceiling Fans

Where can I find my product manual and/or specifications online?

Visit www.homedepot.com and search for your product UPC or model number and select your fan. Find out how to locate your UPC here.
Once you've navigated to the product page, select "Product Overview" and view the options under the section "Info & Guides" to find your instruction manual.

To view the product specs, select "Specifications."


Back to Ceiling Fans

Can I paint my fan blades to a different color?

Please do not paint your blades. It will void your warranty and can throw off the balance of the blades.


Back to Ceiling Fans

Can I use a remote control for the fan speeds and a dimmer on the wall for my lights?

It depends on where the receiver is located in your ceiling fan. If the receiver is in the canopy you can. However, if the receiver is located in the switch housing then everything has to be controlled by the remote.


Back to Ceiling Fans


Can I put a longer down rod on my fan?

Yes a longer down rod is needed for high ceilings to ensure proper air flow. Please review the buying guide for information on the appropriate down rod size based on your ceiling height.

See a listing of down rods available online or in-store.


Back to Ceiling Fans

Can my ceiling fan be flush mounted?

It depends on your fan. Please check the specifications on www.homedepot.com or your instruction manual to determine if this is a possibility for your fan.

To find your user manual, please search by your model or UPC number on www.homedepot.com.

If you do not know your model number or UPC, please click here for instructions on identifying it.


Back to Ceiling Fans

What does tri-mount mean?

Tri-mount means that your fan can be mounted with a down rod, on a sloped ceiling or flush mounted to your ceiling without the down rod.


Back to Ceiling Fans

What is the right size down rod for my fan?

Down rod length: The appropriate length of your down rod depends on the height of your ceiling. Please see our buying guide here for instructions on selecting a down rod.

Down rod diameter: This depends on your ceiling fan, but most are 3/4 in diameter. Check the specifications for your fan on www.homedepot.com or in your instruction manual


Back to Ceiling Fans

Can I add or remove the light kit from my ceiling fan?

It depends on your fan. Please check your instruction manual to determine if this is a possibility for your fan.

To find your user manual, please search by your model or UPC number on www.homedepot.com.

If you do not know your model number or UPC, please click here for instructions on identifying it.


Back to Ceiling Fans

How do I know what size fan to purchase?

Please see our buying guide here.


Back to Ceiling Fans

How do I adjust my fan for warm weather?

The appropriate speed setting for warm or cool weather depends on factors such as the room size, ceiling height, and number of fans. Typically, fans are shipped from the factory with the reversing switch positioned to circulate air downward.

In warm weather, a downward air flow (counter clockwise direction) creates a cooling effect as shown in the image here. This allows you to set your air conditioner on a higher setting without affecting your comfort.

NOTE: The reverse switch is usually located at the top of motor housing. Shut the fan off then wait until the blades have completely stopped before flipping the switch to reverse the direction of your ceiling fan. View image here.


Back to Ceiling Fans


How do I adjust my fan for cool weather?


The appropriate speed setting for warm or cool weather depends on factors such as the room size, ceiling height, and number of fans. Typically, fans are shipped from the factory with the reversing switch positioned to circulate air downward (for warm weather).

In cooler weather, an upward air flow (clockwise direction) moves warm air off the ceiling as shown in the image here. This allows you to set your heating unit on a lower setting without affecting your comfort.

To change the airflow direction, turn your fan off, and wait for the blades to stop turning, then slide the reversing switch to the opposite position, and turn the fan on again. The fan blades will turn in the opposite direction and reverse airflow.

NOTE: The reverse switch is usually located at the top of motor housing. Shut the fan off then wait until the blades have completely stopped before flipping the switch to reverse the direction of your Ceiling fan. View image here.


Back to Ceiling Fans

How do I clean my ceiling fan?

  • Do not use water when cleaning, as this could damage the motor, or the wood, or possibly cause an electrical shock.

  • Use only a soft brush or lint-free cloth to avoid scratching the finish

  • The plating is sealed with a lacquer to minimize discoloration or tarnishing.


Back to Ceiling Fans

Should I check my fan's connections?

Yes. Because of the fan's natural movement, some connections may become loose. Check the support connections, mounting screws, brackets, and blade attachments twice a year. Make sure they are secure. It is not necessary to remove the fan from the ceiling.


Back to Ceiling Fans

How do I maintain my fan blades?

You can apply a light coat of furniture polish to the wood for additional protection and enhanced beauty. Cover small scratches with a light application of shoe polish.


Back to Ceiling Fans

Should I oil my fan?

No. Do not oil your fan. The motor has permanently lubricated sealed ball bearings.


Back to Ceiling Fans

How-to select a ceiling fan


Use this Buying Guide to find the ceiling fan that suits your needs.


Back to Ceiling Fans

Product manual & installation instructions

For instructions specific to your ceiling fan, please refer to your instruction manual. If you no longer have your manual, you can find your manual by searching by the model or UPC number on www.homedepot.com.

For instructions on how to identify your model or UPC number please click here.

Back to Ceiling Fans

How to install a remote control & receiver

  • Remove the remote control battery cover by pressing firmly on the arrow and sliding the cover off

  • Slide the dip switches to your choice of either up or down. The factory setting is up

  • Slide the dip switches on the receiver to the same position as set on the remote control

  • Replace the battery cover on the remote control

View image here.


Installing the Receiver:

  • Position the house supply wires (AAA) to one side of the slide-on mounting bracket (A); position the fan wires (BBB) to the opposite side.

  • Insert the narrow end of the receiver (as shown, flat side towards the ceiling) into the slide-on mounting bracket until it rests on top of the ball/downrod assembly

View image here.


Back to Ceiling Fans


Installation Services

Visit the Home Depot Installation Services and Repair page for details.


Back to Ceiling Fans

PATIO FURNITURE

How do I find my product identification number?

The UPC (12-digits) and/or model number can be found on the following:

  • The product box
  • Your Home Depot store receipt
  • The user manual
  • A sticker (usually silver) under the chair- Please click here for more info.


If you can't find the UPC and/or model number and you need assistance, please take a couple of pictures of the entire patio set so we can help you with your issue. We need images of the tables, chairs, cushions and accessories (if applicable) to identify your product.


Back to Patio Furniture

Warranty Policy


To read the warranty policy for your Hampton Bay product, please refer to your user manual.

If you no longer have your manual, you can search for your model or UPC number on www.homedepot.com. Then select Product Overview and click on Warranty under "Info and Guides."

For instructions on identifying your model or UPC number, please click here.

If you can't find the UPC/model number and you need assistance, please take a couple of pictures of the entire patio set so we can help you with your issue. We need images of the tables, chairs, cushions and accessories (if applicable) to identify your product.

If you need assistance, please contact Hampton Bay. 

Back to Patio Furniture

What happens if I receive my product and it's damaged?

Please refer to our return policy here or contact Hampton Bay.


Back to Patio Furniture


Parts available online

Below are examples of available replacement parts on www.homedepot.com.

Please note: These parts may or may not work for your specific product. The best way to identify whether a part will work for your product is to contact Hampton Bay.


Back to Patio Furniture

Where can I find my product manual and/or specifications online?

Simply visit www.homedepot.com and search for your product UPC or model number and select your product. For instructions on identifying your UPC and/or model number, please click here.

Once you've navigated to the product page, select "Product Overview" and view the options under the section "Info & Guides" to find your instruction manual.

To view the product specs, select "Specifications."

If you can't find the UPC/model number and you need assistance, please take a couple of pictures of the entire patio set so we can help you with your issue. We need images of the tables, chairs, cushions and accessories (if applicable) to identify your product.


Back to Patio Furniture

How should I clean and protect my patio set?

This video shows you the best way to clean and maintain your patio set. Watch Video


Back to Patio Furniture

How do I prevent water damage?

Do not allow water to build up in the frame of your patio set. It can cause corrosion and possible freezing damage in colder climates. We recommend covering your patio set, removing your umbrella and bringing your cushions indoors when you are not using your patio set. Please click here to view options for patio covers.


Back to Patio Furniture

What should I use to clean my patio set?

Clean with mild soap and water. Do not use janitorial cleaners, alcohol based cleaners, bleach or solvents as they may cause damage. Note that some cleaners are marked as natural, but still contain ingredients that can cause discoloration or an adverse reaction to the finish of your product. When cleaning the tabletop make sure to use a soft, clean cloth that does not bleed color.


Back to Patio Furniture

How do I maintain and clean my cushions?

If your set includes cushions or mesh fabric, you may use scotch guard to protect them. Please clean them by hand with a mild solution of soap and water. Do not machine wash or tumble dry, as cushions may shrink. Do not use bleach or solvents on fabrics. Rinse cushions thoroughly with clean water and allow to drip-dry or dry with a soft, absorbent cloth or towel. Do not cover cushions with plastic when storing to prevent mildew.


Back to Patio Furniture

How do I maintain my patio set frame?

We recommend treating your frame with a liquid wax for maximum protection against UV rays and/or salty, damp air.


Back to Patio Furniture

Product manual assembly/installation instructions

For installation and assembly instructions specific to your product, you can read your instruction manual. If you no longer have your manual, you can find your manual by searching by the model or UPC number on www.homedepot.com.

For instructions on identifying your model or UPC number please click here.

If you can't find the UPC/model number and you need assistance, please take a couple of pictures of the entire patio set so we can help you with your issue. We need images of the tables, chairs, cushions and accessories (if applicable) to identify your product.


Back to Patio Furniture

LIGHTING

How do I find my product identification number?

The SKU and/or model number can be found on the following:

  • The product box
  • Your Home Depot store receipt
  • The user manual


TIP: If you don't have the above information, try looking under the base of your product, behind the base plate of your wall lighting or under the solar cap for a sticker with the product information-Please click here for more info.

Back to Lighting

Warranty policy

To read the warranty policy for your Hampton Bay product, please refer to your user manual.

If you no longer have your manual, you can search for your model or UPC number on www.homedepot.com. Then select Product Overview and click on Warranty under "Info and Guides."

For instructions on identifying your model/SKU or UPC number, please click, please click here.

If you can't find the model/SKU or UPC number and you need assistance, please take a couple of pictures of the product so we can help you with your issue.

If you need assistance, please contact Hampton Bay


Back to Lighting

What happens if I receive my product and it's damaged?

Please refer to our return policy here.


Back to Lighting

Parts Available Online

Below are examples of available replacement parts on www.homedepot.com.

Please note: These parts may or may not work for your specific product. The best way to identify whether a part will work for your product is to contact Hampton Bay.


Back to Lighting

My light fixture isn't working.

There are a few areas you can check if your light fixture is not working. When in doubt, please consult an electrician or contact Hampton Bay Customer Service.

  • Check your light bulbs - try replacing your light bulbs or check to ensure the bulbs are tight in the sockets.

  • Check the wiring - Try turning off the power at your breaker box and then uninstalling your light fixture to check the connections between the junction box (house supply
    wires) and the wires in your fixture. Ensure the wires are wrapped together and have a secure connection. Also ensure the wire connections are installed properly
    according to your installation manual (e.g., white, black vs. green wires).

  • Check the socket tab - Ensure the tab is centered properly so it will have a proper connection with your light bulb.

  • Check the switch - Ensure the power is off and check for accurate and tight wiring connections within the switch.


Back to Lighting

Why is my light flickering on my light fixture?

There are a few areas you can check if your light fixture is not working. When in doubt, please consult an electrician or contact Hampton Bay Customer Service.

  • Check the connections - Ensure the power is off and check the wiring connections between the fixture and the junction box and the wiring connections in the switch to
    ensure they are tight.

  • Check the switch - If your light fixture is also making a noise while flickering you may have a faulty switch.


Back to Lighting

Where can I find my product manual and/or specifications online?

Simply visit www.homedepot.com and search for your product UPC or SKU/model number and select your product. For instructions on identifying your SKU, UPC and/or model number, please click here.

Once you've navigated to the product page, select "Product Overview" and view the options under the section "Info & Guides" to find your instruction manual.

To view the product specs, select "Specifications."

If you can't find the SKU,UPC and/or model number and you need assistance, please take a couple of pictures of the product so we can help you with your issue.


Back to Lighting

How should I clean my light fixture?

  • Remove the globe first. Place the globe in a safe location to prevent breakage

  • Use a mild non-abrasive detergent

  • Take special care to secure the globe properly upon re-installation


Back to Lighting

Product manual installation instructions

For installation instructions specific to your product, you can read your instruction manual. If you no longer have your manual, you can find your manual by searching by the SKU, model or UPC number on www.homedepot.com.

For instructions on identifying your SKU, model or UPC number please click here.

If you can't find the SKU, model or UPC number and you need assistance, please contact Hampton Bay or send us a message on the web form here.


Back to Lighting

BATH FANS

PRODUCT IDENTIFICATION

How do I find my fan UPC or model number?


The UPC (12-digits) and/or model number can be found on the following:

  • The product box
  • Your Home Depot store receipt
  • The user manual
  • A sticker (usually silver) on the side of the fan housing - Please click here for more info.


TIP: To find your model number, take off the cover of your fan and look on the inside of the housing for the sticker.

If you can't find the UPC/model number and you need assistance, please contact Hampton Bay or send us a message on the web form here.

Back to Bath Fans

Warranty policy


To read the warranty policy for your Hampton Bay product, please refer to your user manual.

If you no longer have your manual, you can search for your model or UPC number on www.homedepot.com. Then select Product Overview and click on Warranty under "Info and Guides."

For instructions on identifying your model or UPC number, please click here.


Back to Bath Fans

What happens if I receive my product and it's damaged?


Please refer to our return policy here.


Back to Bath Fans

Available replacement parts


If you need replacement parts, please contact Hampton Bay


Back to Bath Fans

My bath fan is noisy - how can I fix it?

If your fan is making unnecessary noise, check the following:

  • Ensure the connections in your fan are secure. Check to ensure that the brackets holding the cover in place are secure for a tight installation.

  • Check the installation of your fan. If the fan is tilted or fitted at an incline, there could be pressure on the bearings, which will cause noise over time.

  • Ensure your ductwork in a straight line with minimal bends and turns, which can create resistance. View image here for details.

  • Check the diameter of the duct attached to your fan. Ductwork that is smaller than the required specifications can create back pressure associated with the noise
    in your fan. To check your product specifications, please refer to your product manual.


If you no longer have your manual, you can search for your model or UPC number on www.homedepot.com. Then select Product Overview and click on Warranty under "Info and Guides."

For instructions on identifying your model/SKU or UPC number, please click here.

  • Ensure you have not installed a solid state control device such as a dimmer switch with your fan. These devices can cause harmonic distortion which can cause
    a motor humming noise.

  • Check the fan blades to ensure the screw connections are secure. Loose connections can cause vibration and noise. Also check to ensure the fan blades are
    not touching a part of the house or grille while spinning.


Back to Bath Fans

Where can I find my product manual and/or specifications online?

Simply visit www.homedepot.com and search for your product UPC or model number and select your fan.

The UPC (12-digits) and/or model number can be found on the following:

  • The product box
  • Your Home Depot store receipt
  • The user manual
  • A sticker (usually silver) on the side of the fan housing - Please click here for more info.


TIP: To find your model number, take off the cover of your fan and look on the inside of the housing for the sticker.

Once you've navigated to the product page, select "Product Overview" and view the options under the section "Info & Guides" to find your instruction manual.

To view the product specs, select "Specifications."

Back to Bath Fans

Can I install my Hampton Bay bath fans above a tub and a shower?

Hampton Bay bath fans are approved for use over a bathtub or shower when installed in a GFCI protected circuit.

Back to Bath Fans

Can my bath fan be covered by insulation?

Hampton Bay bath fans are IC rated (insulation contact) and can be covered with insulation.

Back to Bath Fans

What size fan do I need for my bathroom?

The appropriate size of your bathroom is dependent on the size of your bathroom. In general, bath fans with higher CFMs will remove humidity more quickly from your room.

For more information, please see "Sizing Your Fan" here.

Back to Bath Fans

Can I vent my bath fan into my attic?

No - bath fans should never vent directly into the attic to prevent moisture from impacting the insulation or structure of your home. Proper ducting should go outside through the roof, wall soffits or side of your home.

Back to Bath Fans

What is a sone?

The industry standard for measuring the amount of sound a fan makes when it operates is called "sones".

The amount of noise a fan makes is an important consideration in choosing your fan. The industry standard for measuring the amount of sound a fan makes when it operates is called "sones". One sone is equivalent to the sound of quiet refrigerator. The lower the sone rating, the quieter the fan will be. A quiet bathroom fan will be rated at about 1.5 sones or less.

Back to Bath Fans

How do I clean my bath fan?

  • Before servicing or cleaning the unit, disconnect the power supply at the panel and lock to prevent the power from being turned on. If the panel cannot be locked,
    clearly mark the panel with a warning tag to prevent the power from being turned on.

  • Remove the grill by squeezing the springs and pulling the grill down.

  • Wash and clean the grill in a sink and dry with a cloth.

  • Remove dust and dirt from the fan housing with a vacuum cleaner.

  • Dampen a cloth with dish detergent, wipe the fan housing and dry with a cloth.

  • Replace the grill.


Back to Bath Fans

Video Guide - Selecting & installing your bath fan


Back to Bath Fans

Product manual installation instructions

For instructions specific to your bath fan, you can read your instruction manual. If you no longer have your manual, you can find your manual by searching by the model or UPC number on www.homedepot.com.

For instructions on identifying your model/SKU or UPC number, please click here.


Back to Bath Fans

Installation services

Home Depot offers HVAC installation services. Visit the Installation Services and Repair page for details.

For instructions on identifying your model or UPC number please click here.


Back to Bath Fans

FIREPLACE

How do I find my product identification number?

The UPC (12-digits) and/or model number can be found on the following:

  • The product box
  • Your Home Depot store receipt
  • The user manual
  • A sticker (usually silver) - Please click here for more info.


If you can't find the UPC and/or model number and you need assistance, please take a couple of pictures of the product so we can help you with your issue.

Contact Hampton Bay or send us a message on the web form here.

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Warranty policy


To read the warranty policy for your Hampton Bay product, please refer to your user manual.

If you no longer have your manual, you can search for your model or UPC number on www.homedepot.com. Then select Product Overview and click on Warranty under "Info and Guides."

For instructions on identifying your model/SKU or UPC number, please click here.

If you can't find the model/SKU or UPC number and you need assistance, please take a couple of pictures of the product so we can help you with your issue.

If you need assistance, please contact Hampton Bay .

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What happens if I receive my product and it's damaged?

Please refer to our return policy here.

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Parts available online

If you need replacement parts, please contact Hampton Bay.

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There is no power to the unit and the logs do not glow.

  • Make sure the fireplace is plugged in to a standard 120V outlet
  • Check additional appliances on the circuit; ideally the fireplace should be on a dedicated 15-amp circuit.
  • Unplug the unit. Clear the vent area of dust and debris. Wait ten minutes, plug the unit in again and turn on the heater.


If the above does not address your issue, you may have a defective on/off switch or loose wiring. Please contact Hampton Bay.

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The heater does not blow warm air.

Adjust the temperature settings to ensure that the thermostat is set higher than the current room temperature.

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My power light is on but the flame effect is not visible.

Try reinstalling or replacing your light bulbs. If this doesn't address your issue, please refer to your instruction manual to ensure your product is installed correctly.

If you no longer have your manual, you can search for your model or UPC number on www.homedepot.com. Then select Product Overview and click on Warranty under "Info and Guides."

For instructions on identifying your model/SKU or UPC number, please click here.

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The heater does not work, but Power and Heater settings are "ON" and the thermostat is set.

Turn the power OFF and unplug the unit from the wall outlet for 5 minutes. After 5 minutes, plug the unit back into the wall outlet and operate as normal.

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The power cord gets warm.

Check your heater cord and plug connections. Faulty wall outlet connections or loose plugs can cause the outlet or plug to overheat. Be sure the plug fits tight in the outlet. Heaters draw more current than small appliances, overheating of the outlet may occur even if it has not occurred with the use of other appliances. During use check frequently to determine if your plug outlet or faceplate is HOT! If so, discontinue use of the heater and have a qualified electrician check and/or replace the faulty outlet(s).

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My remote control doesn't work.

  • Try replacing your batteries to see if that solves your problem.

  • Operate your remote at a slow measured pace. Press the remote control buttons with an even motion and gentle pressure. Repeatedly pressing buttons in rapid
    succession may cause transmitter malfunction.


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How do I find my fireplace UPC or model number?

The UPC (12-digits) and/or model number can be found on the following:

  • The product box
  • Your Home Depot store receipt
  • The user manual
  • On a sticker on the back of your product - Please click here for more info.


If you can't find the UPC/model number and you need assistance, please take a couple of pictures of your product before contacting Hampton Bay so we can properly identify your product and help you with your issue.

Contact Hampton Bay or send us a message on the web form here.

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Where can I find my product manual and/or specifications online?

Simply visit www.homedepot.com and search for your product UPC or model number and select your product.

If you don't know how to find your UPC, you can find it on the following:

  • The product box
  • Your Home Depot store receipt
  • The user manual
  • On a sticker on the back of your product - Please click here for more info.


Once you've navigated to the product page, select "Product Overview" and view the options under the section "Info & Guides" to find your instruction manual.

To view the product specs, select "Specifications".

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How do I clean and maintain my Hampton Bay fireplace?

  • Always turn the heater OFF and unplug the power cord from the outlet before cleaning.

  • Use a vacuum or duster to remove dust and dirt from the heater and vent areas.

  • To maintain the finish, clean with a soft, slightly damp cloth and buff with a dry cloth. Never use abrasive cleansers, liquid sprays, or any cleaner that could scratch the
    surface.

  • Wood furniture should never be dragged across a floor. The added stress from dragging the unit may cause the dragged edge to splinter, or it may cause a joint to
    loosen.

  • The motors used on the fan heater and flame blower are pre-lubricated for extended bearing life and require no further lubrication


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Ceiling Fan Product Identification Number



You can find your product number on the box, user manual or on your receipt.

TIP: If you don’t have your packaging or manual, it may be difficult to see the label on your motor housing.  Try using a mirror or your smart phone to take a picture of the label. 

If you can't find the UPC and/or model number and you need assistance, please contact Hampton Bay at 1-855-HD-Hampton or send us a message on the web form here. Please take a couple of pictures of the fan (while it is stopped) so we can help you with your issue.

Patio Furniture Product Identification Number


You can find your product number on the box, user manual or on your receipt.

If you can't find the UPC/model number and you need assistance, please contact Hampton Bay at 1-855-HD-Hampton or send us a message on the web form here. Please take a couple of pictures of the entire patio set so we can help you with your issue.  We need images of the tables, chairs, cushions and accessories (if applicable) to identify your product

Lighting Product Identification Number


You can find your product number on the box, user manual or on your receipt.

If you can't find the SKU, UPC and/or model number and you need assistance, please contact Hampton Bay at 1-855-HD-Hampton or send us a message on the web form here. Please take a couple of pictures of the product so we can help you with your issue.

Bath Fans Product Identification Number


You can find your product number on the box, user manual or on your receipt.

TIP:  The best way to find your model number is to take off the cover and look on the inside of the housing for the sticker.

If you can't find the UPC and/or model number and you need assistance, please contact Hampton Bay at 1-855-HD-Hampton or send us a message on the web form here. Please take a couple of pictures of the product so we can help you with your issue.

Fireplace Product Identification Number


You can find your product number on the box, user manual or on your receipt.

If you can't find the SKU, UPC and/or model number and you need assistance, please contact Hampton Bay at 1-855-HD-Hampton or send us a message on the web form here. Please take a couple of pictures of the product so we can help you with your issue.

Setting the code on the remote control and receiver


Remove the remote control battery cover by pressing firmly on the arrow and sliding the cover off.

  • Slide the dip switches to your choice of either up or down. The factory setting is up.
  • Slide the dip switches on the receiver to the same position as set on the remote control.
  • Replace the battery cover on the remote control.

Cool weather ceiling fan direction

Adjusting your fan for cool weather.

The appropriate speed setting for warm or cool weather depends on factors such as the room size, ceiling height, and number of fans.  Typically, fans are shipped from the factory with the reversing switch positioned to circulate air downward (for warm weather).

In cooler weather, an upward air flow (clockwise direction) moves warm air off the ceiling as shown in the image below.  This allows you to set your heating unit on a lower setting without affecting your comfort.

To change the airflow direction, turn your fan off, and wait for the blades to stop turning, then slide the reversing switch to the opposite position, and turn the fan on again. The fan blades will turn in the opposite direction and reverse airflow.

NOTE:  The reverse switch is usually located at the top of motor housing.  Shut the fan off then wait until the blades have completely stopped before flipping the switch to reverse the direction of your Ceiling fan.

Warm weather ceiling fan direction

Adjusting your fan for warm weather.

The appropriate speed setting for warm or cool weather depends on factors such as the room size, ceiling height, and number of fans.  Typically, fans are shipped from the factory with the reversing switch positioned to circulate air downward.

In warm weather, a downward air flow (counter clockwise direction) creates a cooling effect as shown in the image below.  This allows you to set your air conditioner on a higher setting without affecting your comfort.

NOTE:  The reverse switch is usually located at the top of motor housing.  Shut the fan off then wait until the blades have completely stopped before flipping the switch to reverse the direction of your Ceiling fan.

Duct Work Issues

Installing the receiver
  • Position the house supply wires (AAA) to one side of the slide-on mounting bracket (A); position the fan wires (BBB) to the opposite side
  • Insert the narrow end of the receiver (as shown, flat side towards the ceiling) into the slide-on mounting bracket until it rests on top of the ball/downrod assembly.