Message to Our Customers

The Home Depot's Pick Up In Store


The Home Depot's Pick Up In Store option offers you the convenience of placing an order on and subsequently picking up your item(s) at a Home Depot store location. This feature not only saves you shipping charges but also helps you expedite any time-sensitive projects. When you arrive at the store, stop by the Customer Service desk or Pro desk if you're a contractor for assistance with order pickup.

Just follow these easy steps:

1. Place your order on

2. Choose the Pick Up In Store option at checkout and select your desired store location for order pickup.

3. You will receive a series of email messages. First, you'll get an Order Confirmation acknowledging receipt of your order. Then, you'll receive a Pick Up In Store Notification when your order is ready to be picked up at Home Depot.  Please note that not all items are eligible for Pick Up In Store.

4. Bring your Pick Up In Store Notification email, your order number and a government-issued photo ID to Home Depot to pick up your order.


Store pickup is valid only at the specific store selected by customer when placing order, during store's normal operating hours and only for orders confirmed via In-Store Order Pickup Notification email. This excludes special or bulk-sized orders and is not valid on Christmas Day, Thanksgiving Day or the Friday, Saturday or Sunday following Thanksgiving Day.

Canceling an Order

We hope that you are completely satisfied with your order, but if you need to return any item(s), let us know. For your convenience, you can cancel items by contacting a Online Customer Care Representative at 1-800-430-3376 Monday - Sunday 6a.m. - 2a.m. ET.

Returning an Order

To return any item(s), simply bring your order receipt with you to any Home Depot store location. Please refer to The Home Depot's current in store return policy.

Security & Privacy

At The Home Depot, Inc. we know that your privacy is important to you. That's why protecting any personal information such as your name, address, e-mail address, or phone number that you provide to us is of the utmost importance to The Home Depot, Inc. and its subsidiaries, divisions, affiliates, brands and other The Home Depot companies. Please read our Privacy Policy and Security Statement which is designed to help you understand what information we gather online and what we do with that information.

Frequently Asked Questions

If you have additional questions about Home Depot's Buy Online Pick Up In Store service, visit our FAQ page.