Message to Our Customers

The Home Depot's Pick Up In Store

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The Home Depot's Pick Up In Store option offers you the convenience of placing an order on homedepot.com and subsequently picking up your item(s) at a Home Depot store location. 

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1. Place your order on homedepot.com and choose the Pick Up In Store option. At checkout you may choose to opt in to receive a text message update when your order is ready. You may also designate someone else to pick up your order. 

2. You will receive an "Order Confirmation" email upon placing your order and then a "Ready for Pick Up" email once your item(s) is/are ready in store. Please note that not all items are eligible for Pick Up In Store. 

3. Bring your order number and a government-issued photo ID to The Home Depot to pick up your order.

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Store pickup is valid only at the specific store selected by customer when placing order, during store's normal operating hours and only for orders confirmed via In-Store Order Pickup Notification email. Most orders are ready within two hours, however, please allow for extra processing time for items requiring assembly or for large orders.

To return any item(s), simply bring your order receipt with you to any Home Depot store location. Please refer to The Home Depot's current in store return policy.

Is Free Grill Assembly available with Pick Up In Store? 
Free Assembly is available on select grills when you choose Buy Online, Pick Up In Store today. Select FREE Assembly option in the Shopping Cart to have your items fully assembled by the time you pick them up at your local store. Please note that assembly times may vary and we cannot guarantee orders will be available within 2 hours. You will be notified by email when your order is assembled and ready for pickup. Items shipped to your local store are not eligible for Free Assembly at this time.

How will I know my order is ready for pick up? 
When your order is ready for pickup, you will receive a Pick Up In Store Notification email, which will include instructions for picking up your item(s).

If you have additional questions about The Home Depot's Buy Online Pick Up In Store service, please visit our FAQ page.