Rated 4.7 out of 5 by 18
Rated 3.0 out of 5.0 by claudie good time found what I needed to the most things/need to upgrade roses department(many different kinds)
take a ride up to Hewitts and look at the roses and bushes. I found a rare rose bush that spreads underground. Their bushes are plentiful and many breeds. You can get some good ideas by their example.
June 5, 2015
Rated 5.0 out of 5.0 by JBFive Nice experience
Lawan was so helpful and the fact that he was told not to provide that awesome customer experience that he provides, to instead be ordered to water plants that are already dead, that is just sad, he deserves to be treated better, The manager better take notice of the great associate you have on your hands, and utilize him wisely because he doesn't just stand around, not helping anyone like the other associates I seen, he actually put us customers first.
May 24, 2015
Rated 5.0 out of 5.0 by Brillantine Helpful and knowledgable associates. Great prices!
The associates always greet you with a smile. The store is very well organized.
June 1, 2015
Rated 5.0 out of 5.0 by prip Protect my Info!
On Friday, I had an eventful visit to your Albany NY store with my contractor, the culmination of an eventful day, which included visits to several Lowe's stores (long story). We ended up getting quite a bit of materials and renting a truck to get it to my house, but not without snags along the way. The most important point is that I had to have my insurance information faxed to the store in order to acquire a 75 min rental. Well, I ended up leaving my information with the clerk on duty that helped me, not realizing he would be gone by the time I would return from getting our construction materials.
Before we actually left the store, and when I returned, I asked the new clerk about my information, but he seemed to not really care either way, and gave me a rather dismissive no about seeing my information. After I returned the truck and was waiting for my wife to arrive, I mentioned my concerns about my information to Darlene DeMarco, who quickly went over to the recycle bin, and dug for and located my information. She showed me, and assured me that all was well. You see, Ms DeMarco had history with me =).
When we first came in, my contractor, who is limited in English, was asking her for help, and of course, there was a problem in the translation. He requested and got help from someone who did speak Spanish, who was very helpful as well. He stuck with us throughout the process till he was sure our objectives were met before he left. He also deserves recognition for his efforts, and his name is Herbert. If you need help, look for him. Short in stature, but BIG where it counts, quality service. He took the time to explain everything that was going on to both of us through the process, including me having to get my insurance information faxed because my document in my car was not current. So make sure that you have a valid one if you intend to rent a truck.
Ms DeMarco also showed me the fax number i needed to give my insurance company to send the documents i needed, and also shared some information about pro accounts, which I now know is her area of expertise. But to me, proving my personal information was safe was the most important act of this trip, and was like icing on the cake. My contractor stated he preferred the chain of stores, and now I do too. Darlene and the guy behind the rental counter who was kind enough to reset our timer on the rental whilst my contractor took his time to get all those materials and Herbert are to blame. Just not Everett. When I asked him about my documents, twice, he acted like it didn’t matter. Lucky for him, he had a good team around him, and they saved the day.
Trust me, if you need stuff, they got it, and the team to help you get it, even though hiccups.
June 8, 2015
Rated 4.0 out of 5.0 by suds Good experience
The store was cluttered today for the Memorial day weekend. Aisles hard to get in and out of
May 22, 2015
Rated 5.0 out of 5.0 by Jimx Good job
Everyone was fantastic!
Can't wait until my next project comes to fruition.....
May 18, 2015
Rated 5.0 out of 5.0 by Painter Paint Associate was vey helpful
The paint associate was very helpful. He mixed my paint and then mixed my old paint which I brought in to
match the color.
May 17, 2015
Rated 5.0 out of 5.0 by Bernie Great Associate
Nothing much other than that great associate Luwan or Lawan, as I expressed in my survey..
May 16, 2015