Customer service rocks! I chanced on the most charming, intelligent and good humored Customer Service woman when I was hugely frustrated about the scanty fragmented stock.
But if you want those little bits and pieces that keep your ice maker running when the weather in Washington DC is in the 90's, go somewhere else.
If you had bad luck with solderless pipe fittings slipping off inside a wall and want the traditional solder fittings, go somewhere else.
If you need a small drip can of penetrating oil and don't want a giant two pack of aerosol penetrating fluid, suitable for chemical warfare, go somewhere else.
If you want a bit of aluminum stock to repair a corner on your screen door and don't want a piece of dead soft aluminum sure to clog a file, gall a drill, be a chore to cut without a 2 ton shear, and be sure to pit and corrode in weather, use the Internet to some machinable and weather resistant 6016 alloy.
If the kids run out of glue sticks and the project's due, forget HD. Yes sir, they have four types of glue guns each with a meager ration of glue sticks, but no packages of just glue sticks.
Hole saws but no arbors or pilots. Unlabeled compressed air fittings -- are they industrial or garage or the so-called "universal" that fits neither well. "O" rings made out of mystery material -- at those prices Viton should be the norm but these look like recycled rubber bands.
A generous return policy and a great staff who are knowledgeable and helpful, is wonderful. But try as they do, the staff simply can't make up for helter-skelter stocking.