Brookwood #6978

4.8

out of 5

96% of customers recommend this store
Rating Breakdown
5
(166)
4
(24)
3
(3)
2
(2)
1
(4)
Associate Availability
Associate Helpfulness
Store Cleanliness
4.7
4.9
4.8

2635 Peachtree Pkwy Suwanee, GA 30024

Store Number (770) 887-1256

Pro Desk (678) 341-6506

Tool and Truck Rental (678) 341-6512

Store Hours
  • Mon-Sat: 6:00am - 10:00pm
  • Sun: 8:00am - 8:00pm

Shop Our Local Ad

Shop this store
  • Kitchen Showroom
  • Home Depot Truck Rental
  • Propane Exchange
  • Tool Rental
  • Moving Truck Rental
  • Key Cutting

Store Features

Store Location and Nearby Stores

5.73 mi
  • 5950 State Bridge Rd
  • Duluth, GA 30097
5.88 mi
  • 5300 Windward Pkwy
  • Alpharetta, GA 30004
6.31 mi
  • 1000 Market Pl Blvd
  • Cumming, GA 30041

Store Details

The Home Depot Brookwood #6978 can help you with all your home improvement projects. Our address is 2635 Peachtree Pkwy, Suwanee, GA, 30024 and our phone number is (770) 887-1256. We offer a variety of features including Kitchen ShowroomHome Depot Truck RentalPropane ExchangeTool RentalPenske RentalKey Cutting . We also offer a variety of in-store DIY, Do-It-Herself and kids workshops.

We'll also help home improvement professionals get their jobs done faster and for less at our Pro Desk. You can reach our Pro Desk at (678) 341-6506. Our store hours are Mon-Sat: 6:00am - 10:00pm Sun: 8:00am - 8:00pm If you have a question about DIY advice or anything to do with home improvement or remodeling, just ask an associate. We’re happy to provide guidance every step of the way. If you need installation services like window or roofing installation, just let us know!

Love to shop online? Check out our convenient options like Buy Online Ship to Store, Pick Up in Store, and Return in Store. You can also visit our nearby stores including

At the Brookwood Home Depot, we’re so much more than a hardware store.

Store Manager,
Jeffrey G.

Check Out Our 4th of July Sale!

Looking for great savings this 4th of July? The Home Depot is the place to be! Whether your patriotic BBQ needs a new grill or patio furniture to host your guest, we’ve got you covered. We’ve also got guaranteed low prices on appliances and paint. Stop by The Home Depot today and take advantage of these awesome savings while they last!

Save Today with Exclusive Offers from The Home Depot

Here at The Home Depot, we’re committed to helping you save, and our coupons reflect that. In addition to our daily saving opportunities, we offer programs for our professional customers, those who enjoy gardening. Stop by your local Home Depot today and take advantage of all our discounts and promotions!

Try Home Depot's Buy Online Deliver From Store Service*

Need materials for your project, but don't have time to make a store run? The Home Depot's delivery service allows you to quickly and easily order products you need online. Simply place your order online, schedule your delivery, and we'll deliver your order as early as 6 a.m. to as late at 8 p.m.

The Home Depot's delivery service helps you save time and money by bringing you the supplies and materials you need right to your doorstep. Try it out today!

*Not yet available in all stores - please check with your local Home Depot store for availability in your area

CUSTOMER STORE REVIEWS

4.8

out of 5

199 reviews
5
(166)
4
(24)
3
(3)
2
(2)
1
(4)
Associate Availability
Associate Helpfulness
Store Cleanliness
4.7
4.9
4.8
96% Of Customers
Recommend This Store 189 of 196 reviews
Star Rating
Home Improvement Profile
Gender
Age Range
Excellent expirience

5.0

out of 5

Great Team, Angie is always fast at the self check out area, and great team at the Pro Desk. Miguel is always helping me with my needs.

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After 3 visits to outline nearly $2,000 in custom closets to surprise my wife, I had a one page o...

1.0

out of 5

After 3 visits to outline nearly $2,000 in custom closets to surprise my wife, I had a one page outline including SKU#'s, $$, and quantity of each. The only thing I needed was help lifting some of larger items on to a cart for purchase. I sought help and was walked across to the far corner of the store to the Project Desk. 20 mins in line there just to ask for 5 mins of man power, I was basically told that everyone was busy...one woman wanted to get to lunch and made that very clear several times. I was told to load what I could on my and someone would be back to help. No one ever came. Believe it or not, there were HD employees walking past me over and over....none of them bothered to help and it was painfully clear I had a massive amount of heavy items on two carts. A female VENDOR ended up offering help with THREE HD employees watching her. I found her later in the store and thanked her and we both chatted about how unbelievable it was that three men allowed her to lift these items without ever offering to help. I was advised to take everything to the ProDesk by the employee who put lunch before the customer. She advised me I would receive up to 20%, at least 10% for the amount of items I was purchasing. Ok....that's worth waiting for since I'm spending nearly two grand!! I'm asked 10 mins of questions, and then asked to wait to see what the discount would be. Drum roll please.......ZERO! I politely explained my frustration with all of the running around in the store, the complete lack of help, and now the empty promise on a % discount of at least 10%. The lunch lady now returns (since I had already been in the store for an hour and 20 minutes). I pulled her over to the gentleman who was ringing up everything and said, "You advised me to bring all of these items all the way across the store to receive a discount. I am parked on the other side because I knew how much I was purchasing and now I'm being told there is no discount?!? Why wouldn't I just have checked out way over there where there wasn't a 20 minute wait in line?" In brief, both employees basically said that there is no rhyme or reason as to who or what receives a discount ( I wish I was joking). They type it in the system and whatever the system tells them to apply, they apply it. They even went so far to show me a long list of OTHER customers purchases on the screen saying, "You see....this person spent $1,000 and received nothing, but this one purchased $900 and got over $300 back. Here's another purchase for about the amount you are spending and they DID get a discount." I chuckle sarcastically and call them out on the ridiculous customer service I am stuck knee deep in. "Sooooo, you are comfortable sharing all of the other customers discounts...some as much as 30%, and then continue advising me that I will receive nothing??? I just spent $2 grand, and I receive nothing?" Again, the "system" was to blame. I politely said, "What typically happens in these situations is a manager would get engaged and manually apply some form of a discount based on all circumstances." They both shook their heads. I then started to raise my voice a little louder, but maintained a light-hearted sarcastic tone. Lunch lady then points at the gentleman ringing me up and says, "I think he could give u $50?" He then painfully says, "Yes, $50 is the most I can do." I said, "Is it safe to assume you are a manager?" Yep.....turns out, I was speaking with someone who never sent help for lifting that he said was on the way. In my line of work, Managers are actually trained to make leadership decisions. Managers have the ability to make any customer situation right (I'm a reasonable guy....give it a shot). Instead, I got a free gallon of paint and sighed up for some program that apparently does not have any guideline for how discounts are applied? Never, ever, again. Had I been able to find this closet system at another store, I would have walked out and left everything at the counter. Home Depot got my $$ because I love my wife more than I despise your ridiculous customer service and handling of this issue. The woman at the paint counter (Diane)...sweetheart. Not very quick, but she gave a darn and was polite. Oh, and the woman who works in the Garden section....she is the best around. She has helped me many many times. Unfortunately, I won't be returning to this HD for any future purchases. I will take my business a mile up the road to Lowes even though it's a little further away.

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Employees are all ready to Assist & Serve!!!

5.0

out of 5

Best place to go for home projects and home essentials. 5 Star Service!!!

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Brookwood has ousatanding employees, they always ask if they can help you and always act in a fri...

5.0

out of 5

Brookwood has ousatanding employees, they always ask if they can help you and always act in a friendly manner, The store layout is clean well stocked and easy to find items in.

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Great store with great store team

5.0

out of 5

I like to visit that store more often since the employees in that store are very supportive and can help with any question you have in mind.

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Best Home Depot we have been to. They are always asking us how they can help and what project we ...

5.0

out of 5

Best Home Depot we have been to. They are always asking us how they can help and what project we are working on now. I have been to other stores but I always come back here. It may be a smaller store but it is so much better.

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Fantastic Employees!

5.0

out of 5

We own a small woodworking business and the Brookwood Home Depot is by far the best location we've shopped! Jeff, Lou and Hunter are all wonderful Employees that make our shopping experience a joy. Everyone start to finish is wonderfully helpful and friendly, can't say enough great things about this location - mainly the employees!

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Total customer service experience.....from the helpful and courteous cashier (605am) to the Opera...

5.0

out of 5

Total customer service experience.....from the helpful and courteous cashier (605am) to the Operations Manager, Paul, who not only inquired about my landscaping needs and offered suggestions but personally helped me load mulch into our truck across multiple trips! Great experience

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