Multiple times now I have visited this store, after shopping at Lowes, and have been blown away by the employees knowledge and helpfulness (especially in comparison to Lowes). I go in with a project and plan in mind, and the employees are quick to show me where to go and what I'm looking for. One gentleman took the time to help me go thru stacks of 2 x 6s to find the straightest pieces, then help me cut the wood (this was for a swing set). Another time when working on floating shelves, they had the jig I needed for the pocket screws, and then the employees suggested I miter the corners, which the plan I was following did not do... I was very glad he said that, as it gives the shelves that extra touch, and they look great!
I cannot state enough how much nicer it is to walk into a hardware store with a willing, helpful, and knowledgeable staff, compared to some of the experiences I've had at other hardware stores.
I'm a 34yr old husband and father who considers himself somewhat handy and willing, but not very experienced, to carry out all of my wife's projects. HD has been a great help in making them look better than I could've alone!