#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(315)622-6064
Tool & Truck Rental(315)622-6060
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 6:00pm
Curbside: 09:00am - 6:00pm
Location
3861 State Route 31
Liverpool, NY 13090
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Customer Store Reviews

  • 4.7 out of 390 reviews
93%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (390)
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Showing 1-30 of 390 reviews
PERSONAL ARE VERY HELPFULL AND FREINDLY
PERSONAL ARE VERY HELPFULL AND FREINDLY
by
  • Verified Purchase
  • Recommended
This is the second time this month I’ve had to beg, badger and plead with an employee to do their...
This is the second time this month I’ve had to beg, badger and plead with an employee to do their job. There are always a few bad apples in any operation. But I’m sensing a trend in this store that it’s a place to chat with your co-workers and text with friends.
by
  • Verified Purchase
The friendly staff is consistently ready and willing to help me make the best purchases. I can co...
The friendly staff is consistently ready and willing to help me make the best purchases. I can count on them to discuss with me my planned purchases and to offer solid guidance when I am unsure or just plain ignorant about something I am doing with my "fixer upper" home. Whenever I find that I have to go to the Liverpool Home Depot I always go there in a great mood because I know that when I leave I will be much better off.
by
  • Verified Purchase
  • Recommended
Mike Fidler in the kitchen cabinet design area was friendly and helpful even with my small projec...
Mike Fidler in the kitchen cabinet design area was friendly and helpful even with my small project. He was knowledgeable and accommodating.
by
  • Verified Purchase
  • Recommended
Moved from out of state and was looking to purchased a new refrigerator. Linda Woodcock, Applianc...
Moved from out of state and was looking to purchased a new refrigerator. Linda Woodcock, Appliance Specialist was most helpful in assisting us with the purchase. Linda walked us though the entire purchase process to delivery which also included applying for Home Depot credit card. Thanks Linda.
by
  • Verified Purchase
  • Recommended
From the onset of a phone call I made to the Lawn & Garden Department and spoke to Chrissy, to th...
From the onset of a phone call I made to the Lawn & Garden Department and spoke to Chrissy, to the help she personally provided in answering all my questions regarding the self-propelled Honda lawnmower and helping me to put the bag together and ensuring I would feel comfortable with its use before leaving the store, to the high regard her co-worker put her in, to the cashier, and finally the help loading it to my car was a shopping experience beyond compare! There should be more people who care so much about their work and in people's comfort level as this employee did for me. Truly what makes Home Depot a must-go-to store for your home needs.
by
  • Verified Purchase
  • Recommended
Your employee over in the drill department gave me the wrong drill 2 times, and told me because I...
Your employee over in the drill department gave me the wrong drill 2 times, and told me because I paid a certain price that is why she grabbed that one, so she knew it wasn't the one I wanted but gave me what she thought I should have. I used a coupon at customer service and instead of doing her job like the manager asked her to, she just did what she thought was right for what I was paying. She even argued with the manager. I spent over 4 hours total in 3 days coming back and forth to that place. Spent most of my time waiting around. I was told by Homedepot.com to come in and have customer service place my order because I had a competitor coupon, that process alone literally took 1.5 hours. The woman manager refused to order my freezer even though it was for sale on their website, she stated "I refuse to order you any appliances because they are on national shortage". Very unprofessional, especially when .com told me I could have it ordered in store. The rest of the staff were nice. Nothing but a big cluster there. Big waste of time for 10% off. Never again....
by
  • Verified Purchase
Awesome store as long as you don't have to order anything . Shipping by three stooges ! ! Takes a...
Awesome store as long as you don't have to order anything . Shipping by three stooges ! ! Takes a solid month to get anything . When you get it its either beat to death or half your order is missing .
by
  • Verified Purchase
  • Recommended
1 found this review helpful
Great store very clean and great service everyone was helpful and friendly and good prices and si...
Great store very clean and great service everyone was helpful and friendly and good prices and signs everywhere to help you find what you need.
by
  • Verified Purchase
  • Recommended
Do not go to this store to purchase anything like a ring doorbell that u have to bring a ticket u...
Do not go to this store to purchase anything like a ring doorbell that u have to bring a ticket up front , after waiting 15 minutes while employees were just hanging out . Waste of time
by
  • Verified Purchase
I had a great experience at the Clay, NY store buying paint. Al, in the paint department, took h...
I had a great experience at the Clay, NY store buying paint. Al, in the paint department, took his time and graciously helped me choose a paint. The number of the color I wanted was no longer in the computer. All checkout people were very nice and helpful.
by
  • Verified Purchase
  • Recommended
Employees are all very helpful and friendly.
Employees are all very helpful and friendly.
by
  • Verified Purchase
  • Recommended
The store was wonderful and everyone was so helpful and the associate brought me right to where I...
The store was wonderful and everyone was so helpful and the associate brought me right to where I needed to be to assist me in finding my products. The young man Nicholas in Hardware was extremely helpful. The lady at the cash register Chloe was great as well.
by
  • Verified Purchase
  • Recommended
Great Staff
Great Staff
by
  • Verified Purchase
  • Recommended
AJ does an awesome job in providing great customer service!
AJ does an awesome job in providing great customer service!
by
  • Verified Purchase
  • Recommended
The staff on Sunday were very young, poorly trained, and not helpful. 1 out of 5 staff that we i...
The staff on Sunday were very young, poorly trained, and not helpful. 1 out of 5 staff that we interacted with was helpful. We had to step out of the way for store employees walking (and talking to each other) down an isle. Trying to order fence panels. Special order desk bluntly told us 'go to the service desk'. At the service desk the Employee was clearly not sure what she was doing. I asked if she was comfortable taking this order. 'No, but this is what they pay me to do." Panels were out of stock, so she asked another employee for help. That employee was rude to her as well. Very short 'I can't sell what we don't have' and walked away. Finally cashing out with a few other things, the cashier explained that with COVID, mills and shipping are way behind. Everything is backed up. She actually had some empathy for us not getting our materials. I would normally not need it, but it stood out compared to the other employees we interacted with.
by
  • Verified Purchase
I was disappointed in my visit to Home Depot because I was misled. I was told you were out of st...
I was disappointed in my visit to Home Depot because I was misled. I was told you were out of stock of Top Soil and Miracle Gro Garden soil. But when I got to your store for something else, both items I discovered were in stock - in abundance. I had sought to place a curbside pickup order but was unable to due to your being out of stock. I got my items though their was no assistance available at the time, but the cashier was efficient, friendly, sympathetic and apologetic when I explained my dilemma to her.
by
    I have shopped this store for years, and as of late I have noticed a lot of personnel leaving and...
    I have shopped this store for years, and as of late I have noticed a lot of personnel leaving and the customer care lacking in many ways. As a commercial account holder I have chose to go out of my way to shop at other stores, as I shop exclusively with Home Depot. I may never step foot in that store again until changes are made.
    by
    • Verified Purchase
    I had a very poor experience on Monday, May 18th. The employee James was very helpful. I was in f...
    I had a very poor experience on Monday, May 18th. The employee James was very helpful. I was in flooring trying to buy a large amount of flooring and asked if they would match the price from the Auburn and Ithaca Home Depot. I showed him the price on line for Auburn (but they only had 8 boxes in stock and I needed 25). James took me to his Supervisor. The supervisor said they do not match other Home Depot stores, they only match Competitors. Now that's not logical. I was upset and left. I went to the Cicero store and spent $1,600 on the same items. The Cicero store quickly matched the Auburn and Ithaca price and that saved me $100. The Clay store needs to educate their Supervisors.
    by
      Please call ahead to make sure the store is staffed to load gardening materials such as mulch and...
      Please call ahead to make sure the store is staffed to load gardening materials such as mulch and other heavy items in your vehicle.
      by
      • Verified Purchase
      • Recommended
      Purchased Vegetable Plants, but some didn't fare so well to the unexpected frost we've had. Asked...
      Purchased Vegetable Plants, but some didn't fare so well to the unexpected frost we've had. Asked for a discount and cashier called garden dept, and agreed. And gave me 50% off. I really don't think I would have received such compassion and empathy as quickly as I did anywhere else.
      by
      • Verified Purchase
      • Recommended
      It’s amazing that after years & years of shopping here, that it can take only one horrible experi...
      It’s amazing that after years & years of shopping here, that it can take only one horrible experience & unbelievably rude “Manager” & associate, to make you never go back to give them your business.
      by
      • Verified Purchase
      1 found this review helpful
      Sales associate Rob M was fantastic! He was incredibly patient and knowledgeable. He took the tim...
      Sales associate Rob M was fantastic! He was incredibly patient and knowledgeable. He took the time to help me figure out exactly what I needed for an urgent plumbing job. Thank you Rob!
      by
      • Verified Purchase
      • Recommended
      Friendly helpful associates brings us back to Home Depot time after time!
      Friendly helpful associates brings us back to Home Depot time after time!
      by
      • Verified Purchase
      • Recommended
      We really liked your customer service representative, Catherine!
      We really liked your customer service representative, Catherine!
      by
      • Verified Purchase
      • Recommended
      The store was super clean and the employees were very helpful and assisted me in a timely manner ...
      The store was super clean and the employees were very helpful and assisted me in a timely manner I always have a great shopping experience in this store
      by
      • Verified Purchase
      • Recommended
      Not 1 cashier on duty! I do not work for home depot and should not be expected to check myself out!
      Not 1 cashier on duty! I do not work for home depot and should not be expected to check myself out!
      by
      • Verified Purchase
      • Recommended
      2 found this review helpful
      This store is a must for any home improvement needs with an experienced sales personnel to help w...
      This store is a must for any home improvement needs with an experienced sales personnel to help with any questions you might have.
      by
      • Verified Purchase
      • Recommended
      There are other Home Depots in the Syracuse area. Try DeWitt or Cicero, I have had better servic...
      There are other Home Depots in the Syracuse area. Try DeWitt or Cicero, I have had better service at those locations.
      by
      • Verified Purchase
      Beware of buying appliances that are to be delivered and installed. Home Depot farms out deliver...
      Beware of buying appliances that are to be delivered and installed. Home Depot farms out delivery to a subcontractor, and in my case, this person had work rules that would not allow him to complete the installation of my appliances. Ask these questions first to avoid the hassle of having the (very late) truck show up and then NOT do this install that was promised and paid for.
      by
      • Verified Purchase
      Showing 1-30 of 390 reviews

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