I came in to return a faulty garden hose. No big deal, I had my receipt, my credit card used, as well as my ID. Theresa (name tag said "Terri") at returns grabs her scanning gun to scan a barcode on a hose that has been in my yard for a month (obviously it does not have a barcode any longer). I let her know as she is pulling the hose out of the bag that "it doesn't have a barcode anymore" to which she barks "well, you're going to have to go fetch one in a box that has one, or you can't return this."
She didn't even ask me if I had a receipt first (which has the barcode needed). I let her know her attitude was unacceptable, and that I (a disabled person that can stand/walk for short periods of time) "won't be fetching anything for her, that is her job and I am returning a faulty product her store sold me." She did the rest of the return in silence, not needing the box with the barcode (it's on the receipt).
I've never had someone talk to me like that as a customer anywhere, and am usually dubious when reading reviews containing stories like I've just shared, but that's what happened verbatim. I have worked customer service before, I know it can be rough, and I'm hesitant to even leave this review, as I don't ever want to affect someone's livelihood, but I also can't live with myself letting this go without saying something. Very poor customer service from Theresa, she needs to remember customers aren't people coming into her living room interrupting her dinner. This is all on top of being sold a hose with awful QC in the first place, I had to waste 2 trips just to get a friggin hose- to get attitude while dealing with an inconvenience caused by Home Depot to begin with is really the icing on the cake.
Lesson learned, I will spend the extra few bucks and shop at the locally owned companies from now on.