Covington,WA #4737

4.7

out of 5

94% of customers recommend this store
Rating Breakdown
5
(143)
4
(20)
3
(2)
2
(3)
1
(7)
Associate Availability
Associate Helpfulness
Store Cleanliness
4.7
4.8
4.8
Store Details
Contact Us
Main: (253) 638-0258
Pro Desk: (253) 638-9012
Rentals: (253) 638-9018
Store Hours
  • Mon-Sat: 6:00am - 10:00pm
  • Sun: 7:00am - 8:00pm
Location
27027 185th Ave Se
Covington, WA 98042
Upcoming Workshops
  • Kitchen Showroom
  • Home Depot Truck Rental
  • Propane Exchange
  • Tool Rental
  • Large Equipment Rental
  • Key Cutting

Nearby Stores

4.88 mi
  • 26120 104th Avenue Se
  • Kent, WA 98031
9.11 mi
  • 6810 S 180th St
  • Tukwila, WA 98188
11.27 mi
  • 1715 S 352nd St
  • Federal Way, WA 98003

Store Details

At the Covington, WA Home Depot, our team has got you covered, whether you need a new extension cord or a bathroom vanity. And we're proud to say that we created carts with padding specifically for our four legged friends that accompany our customers! Our store location connects the Covington area with the rapidly expanding Maple Valley area.

Our community is important to us, and we show our appreciation by supporting Relay for Life, Covington Days Parade and the Tahoma National Cemetery. Come visit us today. We're at 185th Ave. SE and Kent Kangley Rd. near Covington Esplanade and Cedar Heights Elementary School.

Welcome to The Home Depot. We are dedicated to servicing our customers from the greater Covington and Maple Valley communities.

Your Covington Hardware Store Team

Join The Home Depot Foundation in serving those who have served us all

Veterans have served us all, and now let’s #CHOOSETOSERVE them in return. From September 7th through Veterans Day, partner with The Home Depot Foundation to improve the homes and lives of veterans in your local community. Visit CelebrationofService.com to get involved.

It’s Time to Tailgate at The Home Depot

Get grilling this GameDay with The Home Depot’s huge selection of tailgating supplies. From tables and chairs to tents and portable generators, The Home Depot has everything you need to pregame like a pro. So swing by your local Home Depot today to get the party started!

Save Today with Exclusive Offers from The Home Depot

Here at The Home Depot, we're committed to helping you save, and our coupons reflect that. In addition to our daily saving opportunities, we offer programs for our professional customers, those who enjoy gardening. Stop by your local Home Depot today and take advantage of all our discounts and promotions!

CUSTOMER STORE REVIEWS

4.7

out of 5

175 reviews
5
(143)
4
(20)
3
(2)
2
(3)
1
(7)
Associate Availability
Associate Helpfulness
Store Cleanliness
4.7
4.8
4.8
94% Of Customers
Recommend This Store 162 of 173 reviews
Star Rating
Home Improvement Profile
Gender
Age Range
Yesterday I purchased a DeWalt power drill that appeared to be brand new--the packaging was seale...

4.0

out of 5

Yesterday I purchased a DeWalt power drill that appeared to be brand new--the packaging was sealed and intact. It was the last one on the shelf. Today I opened the package to find that it was not brand new. The grip on the chuck was scratched, many of the numbers on the clutch were worn off, and the whole thing was dusty and grimy. Plus, the "contractor bag" promised on the box contents was nowhere to be found. Also it seemed weird to me that the battery was already installed on the drill and had a significant charge. I returned to the store expecting a hassle, given the suspicious condition of the drill. But in fact, Christine in the Returns department was quite understanding and helpful, and refunded my money immediately with zero hassle. I asked if there were ever any investigations into suspicious cases like this, but she chalked it up to the retail industry. It seems like the store should be able to look up the history of that particular unit, maybe flag the previous purchaser as a scammer? So I would give the customer service a resounding 5 stars for Christine's help today. But I must subtract a star for being sold damaged/used goods as new. Unfortunately, this experience has made me feel somewhat hesitant to shop for this kind item again, if fraud like this cannot be prevented. I'm very glad that my situation was handled swiftly and fairly.

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I witnessed a Home Depot employee (old white woman with a southern accent, named Billie) see a li...

1.0

out of 5

I witnessed a Home Depot employee (old white woman with a southern accent, named Billie) see a light skinned black family approach the appliance area. She said, "oh they aren't going to be buying anything" then turned and walked away before they could ask her anything. Another older white woman Donna??? Greeted them and said she would be happy to answer any questions once she was done helping me. I was mainly looking and said to go ahead and help them... then I hung around to see what would happen next. They bought appliances!! I cannot believe that a national company like HOME DEPOT would allow and permit such open racism!! I returned last week to buy the frig I wanted, I asked for Donna. Billie said that Donna got canned and did this little dance, as if she was glad to see her coworker go! You "canned" the WRONG PERSON.. unless this behavior is acceptable!!??

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I shop this location regularly as it is convenient for me but I have often found the Employees to...

3.0

out of 5

I shop this location regularly as it is convenient for me but I have often found the Employees to be less than stellar in their Customer service skills. This is especially true with the Cashiers & returns counter. Overall, I am happy with Home Depot & shop there frequently, but just find this one issue can be problematic. If I find I need to return an item I will go to the next nearest store (in Issaquah) where they have much better Customer care. I am not wanting to bash anyone here but this has been a problem at this store since they opened, and it's time they fix it. It's just not good for business. It won't keep from shopping there, but it does have an impact on the way I shop.

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Great Store!

5.0

out of 5

Great Store!

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Store was clean and busy with happy knowledgeable clerks and cashiers! Always asking whats the pr...

5.0

out of 5

Store was clean and busy with happy knowledgeable clerks and cashiers! Always asking whats the project today?Nice Touch!

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I came in to return a faulty garden hose. No big deal, I had my receipt, my credit card used, as...

1.0

out of 5

I came in to return a faulty garden hose. No big deal, I had my receipt, my credit card used, as well as my ID. Theresa (name tag said "Terri") at returns grabs her scanning gun to scan a barcode on a hose that has been in my yard for a month (obviously it does not have a barcode any longer). I let her know as she is pulling the hose out of the bag that "it doesn't have a barcode anymore" to which she barks "well, you're going to have to go fetch one in a box that has one, or you can't return this." She didn't even ask me if I had a receipt first (which has the barcode needed). I let her know her attitude was unacceptable, and that I (a disabled person that can stand/walk for short periods of time) "won't be fetching anything for her, that is her job and I am returning a faulty product her store sold me." She did the rest of the return in silence, not needing the box with the barcode (it's on the receipt). I've never had someone talk to me like that as a customer anywhere, and am usually dubious when reading reviews containing stories like I've just shared, but that's what happened verbatim. I have worked customer service before, I know it can be rough, and I'm hesitant to even leave this review, as I don't ever want to affect someone's livelihood, but I also can't live with myself letting this go without saying something. Very poor customer service from Theresa, she needs to remember customers aren't people coming into her living room interrupting her dinner. This is all on top of being sold a hose with awful QC in the first place, I had to waste 2 trips just to get a friggin hose- to get attitude while dealing with an inconvenience caused by Home Depot to begin with is really the icing on the cake. Lesson learned, I will spend the extra few bucks and shop at the locally owned companies from now on.

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Fun class!

5.0

out of 5

I attended this months Do It Herself project. I had a ton of fun. Ginny made the project fun, accessable, and I learned some new techniques and made a great project for my home.

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Great store! All the employees are knowledgeable, friendly and courteous!

5.0

out of 5

Great store! All the employees are knowledgeable, friendly and courteous!

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