Needed to buy 2 rugs. No help for 10 mins. but "help" eventually showed. The guy wouldn't look to see if more rugs were in stock (we needed 2 of the same only one was wrapped). We asked him to look 3 different times, he told us he didn't 'think there were any more' (not a decisive statement). Guy said there was only one rug so that is all they had. I suggested maybe we could buy the display rug too, he agreed we could (why did that have to be my idea?). Then to match up styles of rug (of wrapped & display) he couldn't find the sticker on one of the 4 corners, he told us there was no way to be sure they were the same style of rug. I found the sticker, shockingly, on another corner of the rug (he went with 1 in 4 odds, and I loaded the deck by looking at all four sides, for a sticker). We were set! We declared that we wanted to buy both rugs, and asked if he could he wrap the display rug so it would be protected in back of truck. The Home Depot employee just walked away...and never came back. However, I did see him periodically check & hide from us in my peripheral vision. Really. I decided to go to the Customer Service desk to seek out, again...customer service. Someone was called to flooring section, and two folks showed up and had a magic gun that could determine if there was anything in stock...wow, magic! My cup of faith was starting to fill again, I could smell redemption in the air. When it came time to wrap the rug, the two folks didn't know how to use the rollers in conjunction with the way the rug was rolled (the wrong way unwinds the rolled rug)...5 times I watched them repeat the same step incorrectly unrolling my rug all over the Home Depot floor. I had to walk away, I was stupefied. My husband, still limping from working 10 hrs. at his construction job had to explain to them how to use the roller. Then he had to pick-up the rug & flip it around because the employees didn't want to switch directions of rollers...really. Our experience consisted of trouble shooting, investigating, finding resources available to help, and heavy lifting as if we were Home Depot staff. At least the last two folks didn't walk away from us in the middle of a sentence, but should that be something I am grateful for? We paid a bill as if we were customers but it sure felt like we were the store manager. I don't like spending hundreds of dollars and doing people's very simple jobs for them. I am not a snob or negative person, this was the worst experience I have ever had. What we had to do would only make sense if we were purchasing something from a junk yard....or maybe we did.