I usually try to avoid this store location because I have had problems in the past. But since I was working nearby I made the mistake of trying to get my supplies there. Usually, I can't find anyone to help me if I have a problem. This time, the problem found me.
On numerous occasions I have not been able to get what I need because of closed aisles when employees are working in an aisle--or used to be working in an aisle, or might be working in an aisle sometime in the future. If someone is right there, no problem, but often the aisle is just closed and there isn't anyone around to ask to open it. I have left the store in frustration over this. This was the case a few days ago. I run my own business, so the time I spend waiting at Home Depot for someone to open an aisle is time that I am not earning money doing work.
I thought I lucked out earlier today. I was halfway through selecting the items I needed when two employees came and asked me to vacate the aisle so they could operate their forklift in the aisle. I was not happy about this since it was my second trip to the store trying to buy the stuff I needed to finish a job. I told them that I needed to get these items, and I couldn't just leave without them. The did not care and repeated that I needed to leave the aisle. I protested, since their closed aisle had prevented me from getting what I needed earlier in the week, and this time I was there first. But they insisted that they were getting items for another customer. I pointed out that I was a customer too. They countered that the other customer was there before me. I said that I doubted that since I had been there earlier in the week.
Surprisingly, the employee showed me his paperwork, which listed a local contractor that I know. The employees grew ever more insistent that I leave the aisle. I guess they were late for a lunch date or something.
I am very disappointed that these employees valued their time ahead of mine. The other contractor was not in the store, so they could easily have waited for me to finish my selection. I do plan on speaking with that contractor to let him know that Home Depot was careless with his information by showing me his paperwork.
I guess business is so good that Home Depot does not need to worry about their customer's shopping experience. Lowes is marginally better with this detail.