Worst customer service. What I experienced today, compelled me to write this review. I went to the return aisle where one man was standing under the sign in front of the register. He said, "I don't do returns it's not in my job title." I said, "Oh I'm sorry, you're standing under a sign that says, 'RETURNS' and you're standing in front of a register." He pointed to two women and said, "they do returns, not me." I asked him a question and he directed me to the aisle that I needed to go to retrieve what I needed.
I returned a few minutes later with the item that I needed to exchange for what I was returning. I asked the same man, "Is this what you said I needed to get?" He then replied, "Didn't I just say that it would work?" I thought to myself, "Did he just say that?" I then pulled out a stack of 17 return receipts from this Home Depot and said, "I'm sorry but all these return receipts are from everyone here that said, 'it would work."
I have never experienced such blatant BAD CUSTOMER SERVICE. I have never written a review before. EVER. But the experience that I had today at Home Depot was the worst customer service I've ever had. This isn't just one isolated incident, there were several.
I went a few miles down the road to a big competitor of Home Depot and it is also a couple of miles further from my home than this Home Depot location. The competing store is much cleaner, the employees are very friendly and helpful (I didn't have to FIND someone to help me, they came to me). Not all of the employees at this Home Depot were bad but the handful of ones that I encountered were bad enough to send me somewhere else. The employees at this Home Depot are not knowledgeable, I've received this exact reply from at least 3 employees that "It's not my department," and they would just POINT me in the direction where I should go FIND someone and they are just straight up rude. I thought it was just me but I had 2 friends with me and they stated that I wasn't rude at all. I don't know what's going on in this store but they need to go through some retraining. I didn't have time to ask for the manager. I just got out of there as fast as I could. I won't be back.