Encinitas #660

4.5

out of 5

93% of customers recommend this store
Rating Breakdown
5
(138)
4
(28)
3
(9)
2
(5)
1
(10)
Associate Availability
Associate Helpfulness
Store Cleanliness
4.4
4.6
4.6

1001 N El Camino Real Encinitas, CA 92024

Store Number (760) 943-9600

Pro Desk (760) 632-6404

Store Hours
  • Mon-Sat: 6:00am - 10:00pm
  • Sun: 7:00am - 8:00pm

Shop Our Local Ad

Shop this store
  • Kitchen Showroom
  • Home Depot Truck Rental
  • Propane Exchange
  • Moving Truck Rental
  • Key Cutting

Store Features

Store Location and Nearby Stores

5.37 mi
  • 2430 S Melrose Drive
  • Vista, CA 92081
7.27 mi
  • 550 San Marcos Blvd
  • San Marcos, CA 92069
8.56 mi
  • 3838 W Vista Way
  • Oceanside, CA 92056

Store Details

We're happy you've chosen the Encinitas, CA Home Depot! Did you know we've been at this location for 21 years? We love our community and proudly support many organizations including the City of Encinitas, Encinitas Community and Senior Center, Carlsbad Hi-Noon Rotary Club, Elks Lodges, Women's Resource Center and VFW.

What do you need for your next home project? We've got it all right here: landscape edging, building materials, tile and more. 

Visiting The Forum? Stop in and see us while you're in the area. We're right off of El Camino Real and Leucadia Blvd., and look forward to working with you. Thank you for your patronage!

Your Encinitas Store Team

Memorial Day Savings at The Home Depot!

With summer on the horizon, Memorial Day weekend is a great time to hang out with family, fire up the grill, and take advantage of some awesome savings! We’ve got great Memorial Day deals from May 18th to May 31st where you can save $10 off gallon cans and $40 off 5-gallon buckets of interior and exterior paints. Stop by your local Home Depot and save now!

Check Out Our Thrill of the Grill Event

Take your cookouts to the next level with The Home Depot’s Thrill of the Grill event. We’ve got specials on everything you need for the perfect barbeque. From smokers to charcoal grills, The Home Depot is offering special savings on all the essentials. Stop by your local Home Depot and take advantage of our great deals today.

Save Today with Exclusive Offers from The Home Depot

Here at The Home Depot, we’re committed to helping you save, and our coupons reflect that. In addition to our daily saving opportunities, we offer programs for our professional customers, those who enjoy gardening. Stop by your local Home Depot today and take advantage of all our discounts and promotions!

Try Home Depot's Buy Online Deliver From Store Service*

Need materials for your project, but don't have time to make a store run? The Home Depot's delivery service allows you to quickly and easily order products you need online. Simply place your order online, schedule your delivery, and we'll deliver your order as early as 6 a.m. to as late at 8 p.m.

The Home Depot's delivery service helps you save time and money by bringing you the supplies and materials you need right to your doorstep. Try it out today!

*Not yet available in all stores - please check with your local Home Depot store for availability in your area

CUSTOMER STORE REVIEWS

4.5

out of 5

190 reviews
5
(138)
4
(28)
3
(9)
2
(5)
1
(10)
Associate Availability
Associate Helpfulness
Store Cleanliness
4.4
4.6
4.6
93% Of Customers
Recommend This Store 173 of 186 reviews
Star Rating
Home Improvement Profile
Gender
Age Range
Love this store! Whether I need tiles, carpets, tools, paint or gardening the sales people on the...

4.0

out of 5

Love this store! Whether I need tiles, carpets, tools, paint or gardening the sales people on the floor are amazing, I've never had a bad experience. The cashiers are usually the disappointment in my trip, be prepared to have to wait in line and have someone not as excited as everyone else! However, the sales people make up for the cashiers! wait, I don't want more people coming here ha ha

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Worst customer service. What I experienced today, compelled me to write this review. I went to th...

1.0

out of 5

Worst customer service. What I experienced today, compelled me to write this review. I went to the return aisle where one man was standing under the sign in front of the register. He said, "I don't do returns it's not in my job title." I said, "Oh I'm sorry, you're standing under a sign that says, 'RETURNS' and you're standing in front of a register." He pointed to two women and said, "they do returns, not me." I asked him a question and he directed me to the aisle that I needed to go to retrieve what I needed. I returned a few minutes later with the item that I needed to exchange for what I was returning. I asked the same man, "Is this what you said I needed to get?" He then replied, "Didn't I just say that it would work?" I thought to myself, "Did he just say that?" I then pulled out a stack of 17 return receipts from this Home Depot and said, "I'm sorry but all these return receipts are from everyone here that said, 'it would work." I have never experienced such blatant BAD CUSTOMER SERVICE. I have never written a review before. EVER. But the experience that I had today at Home Depot was the worst customer service I've ever had. This isn't just one isolated incident, there were several. I went a few miles down the road to a big competitor of Home Depot and it is also a couple of miles further from my home than this Home Depot location. The competing store is much cleaner, the employees are very friendly and helpful (I didn't have to FIND someone to help me, they came to me). Not all of the employees at this Home Depot were bad but the handful of ones that I encountered were bad enough to send me somewhere else. The employees at this Home Depot are not knowledgeable, I've received this exact reply from at least 3 employees that "It's not my department," and they would just POINT me in the direction where I should go FIND someone and they are just straight up rude. I thought it was just me but I had 2 friends with me and they stated that I wasn't rude at all. I don't know what's going on in this store but they need to go through some retraining. I didn't have time to ask for the manager. I just got out of there as fast as I could. I won't be back.

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I am a frequent buyer of this HD. I know where items are and associates are helpful when needed.

5.0

out of 5

I am a frequent buyer of this HD. I know where items are and associates are helpful when needed.

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My shopping experience was positive. Kenny greeted me at the door and then he gathered all the s...

5.0

out of 5

My shopping experience was positive. Kenny greeted me at the door and then he gathered all the supplies that were needed to complete my project. Kenny was professional, polite, knowledgeable, and patient. He explained step by step how to complete my project. The Home Depot in Encinitas appears to be well stocked, organized and the aisles are well marked. I will definitely shop The Home Depot in Encinitas again.

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My experience with an employee in the HD paint dept. left me little desire to ever shop at Home d...

1.0

out of 5

My experience with an employee in the HD paint dept. left me little desire to ever shop at Home depot again.

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I'm a general contractor and can't believe how far downhill Home Depot customer service has gone....

1.0

out of 5

I'm a general contractor and can't believe how far downhill Home Depot customer service has gone. I searched for at least five minutes looking for a door that my Home Depot Pro app said was in stock (Aisle 30, Bay 012). I finally gave up looking and searched out the ONLY HD associate in millworks at 12:00 pm, on 4/27/2017, and he couldn't help because he was assisting a homeowner who couldn't make up their mind about buying a patio door ( I know because I waited and waited ... and waited.. being born in the last century I was taught not to interrupt. ... that's my problem though). So, I spent 10 minutes trying to find a "non-stocker" person (there were half a dozen stockers standing around doing nothing who couldn't help) to help and finally found an associate who said I'd have to wait for the millworks associate because he was not in that department. I decided to go to customer service desk at least make sure the Pro App was accurate and the door was actually in stock and on the way found a very nice associate, who was busy, but said she would help. She said she would help and eventually found the door I needed on a pallet in an overhead bin an aisle away. She then corralled a couple of non-millworks associates to retrieve the door and WALLA! After and after an hour looking! I had my door. Now all I have to do is explain to my customer why I have to charge them about 1 1/2 hours to pick up an "in-stock" door from a HD that is 10 minutes away from their house. "NEWS FLASH" Just got interrupted in completing this review by a phone call from the Encinitas store manager. Probably in response to my first-time on-line survey requested on my receipt where I responded very with negative answers. I read the first part of this review to the manager and hung up on her when she tried to explain the Encinitas store is a "high volume" store. DUH! If it's so high volume, WHY NOT HAVE MORE ASSOCIATES ON THE FLOOR! Enough venting, I thought Dixieline was slow but at least they know what they have in stock and will load my truck to boot!

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For the most part, the employees are pleasant. It is not recommend to visit the store in the ear...

2.0

out of 5

For the most part, the employees are pleasant. It is not recommend to visit the store in the early evening. Getting items rearranged is of priority and finding the correct assistant to address your questions can be a challenge. Since I needed some fairly expensive tools, I thought there might be some interest in helping me find the items I wanted to purchase. During the day, I seem to constantly get inquiries to see if I need assistance from everyone who wears an orange apron. Sorry if my review is not too positive, but spending over an hour for 2 specific items I came in to purchase did cause me some frustration.

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I have always had a great shopping experience. There are always customer representatives that ar...

5.0

out of 5

I have always had a great shopping experience. There are always customer representatives that are available for help in finding whatever I am looking for. Checking out was fast and efficient. Thank you Home Depot.

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