Franklin #4907

4.5

out of 5

92% of customers recommend this store
Rating Breakdown
5
(116)
4
(15)
3
(5)
2
(8)
1
(8)
Associate Availability
Associate Helpfulness
Store Cleanliness
4.7
4.7
4.8
Store Details
Contact Us
Main: (414) 304-1024
Pro Desk: (414) 304-3402
Rentals: (414) 304-3400
Store Hours
  • Mon-Sat: 6:00am - 10:00pm
  • Sun: 8:00am - 8:00pm
Location
6489 S 27th Street
Franklin, WI 53132
Upcoming Workshops
  • Kitchen Showroom
  • Home Depot Truck Rental
  • Propane Exchange
  • Tool Rental
  • Large Equipment Rental
  • Key Cutting

Nearby Stores

4.47 mi
  • 150 West Holt Avenue
  • Milwaukee, WI 53207
6.60 mi
  • 11071 W National
  • West Allis, WI 53227
11.66 mi
  • 4155 N Port Washington
  • Milwaukee, WI 53212

Store Details

Are you looking for electrical boxes? We've got that and more at The Home Depot in Franklin, WI. You can count on our team to answer all your home improvement project questions.

Whether you need a new washing machine or want to update your patio, we have it right here. Stop in and meet our warm and welcoming team! We're by MATC Oak Creek and ITT Technical Institute at the intersection of 27th St. and College Ave.

We at the Franklin Home Depot strive to be the number one customer service retailer for your great shopping experience.

Your Franklin Hardware Store Team

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CUSTOMER STORE REVIEWS

4.5

out of 5

152 reviews
5
(116)
4
(15)
3
(5)
2
(8)
1
(8)
Associate Availability
Associate Helpfulness
Store Cleanliness
4.7
4.7
4.8
92% Of Customers
Recommend This Store 137 of 149 reviews
Star Rating
Home Improvement Profile
Gender
Age Range
I usually receive great customer service from Bill in Hardware, Blaine and Bernie; however, tonig...

3.0

out of 5

I usually receive great customer service from Bill in Hardware, Blaine and Bernie; however, tonight was an entirely different story. I found that the cashier and head cashier (Jenna) do not know the company policy on competitor adjustments. I showed Jenna the Home Depot website and she still had to contact the ASM (Sarah). I was not overly impressed with the overall service. Sarah stated that HomeDepot.com and Home Depot have different policies, but from what I have been told, that was changed years ago. This was all over $6, well should be $6, but the Franklin store charges more than Holt store for the same JD Belt (GX20072). I wonder if Franklin would have considered Holt Ave a competitor. Again, I usually receive above average to good customer service, but tonight was a different story. I only named a few associates because I have always received great service from them and they know their stuff. I wish all employees were like them, not just at Home Depot, but everywhere.

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The store is clean and the employees are smiling and helpful. they went above and beyond to help...

5.0

out of 5

The store is clean and the employees are smiling and helpful. they went above and beyond to help me find a product.

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I rented a trencher. At the time of the rental I mentioned the "chain" appeared loose. I was told...

1.0

out of 5

I rented a trencher. At the time of the rental I mentioned the "chain" appeared loose. I was told it would be fine once it warmed up, which makes no sense at all. I purchased the tool damage protection and was told if the tool fails they will bring a working tool to me. The tool "chain" slipped off 6 times in the last 2 hours of use causing me to reattach it and to be late by 45 minutes on return. When I returned the tool I waited over 20 minutes to be checked in. I was asked if there were any problems. I told them about the chain and how it delayed me and how I told them about it when I rented. The guy just kept typing and said nothing....until he gave me my bill and a full hour late charge. Next time I will call them and demand a new tool be brought out. What a joke. They charged me $16 for an extra hour. If I kept it for the day, I would have only paid $28 more. I should have kept it. Poor service and poorer response to a customer complaint.

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Faulty equipment

1.0

out of 5

Rented a power washer and got home only for it not to work. Came back and exchanged for working equipment. Got home and it didn't work again. Came back a 3rd time to just return it and the employee said he realized that it didn't work. Don't understand why the equipment was not tested before being given to us.

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"THE BEST IN THE MIDWEST" for all your home improvement needs.

5.0

out of 5

"THE BEST IN THE MIDWEST" for all your home improvement needs.

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The store staff has always been friendly at this location. The departments change around and I th...

5.0

out of 5

The store staff has always been friendly at this location. The departments change around and I think it's seasonal reasons. But, I was looking for more Laundry products. Things like Lava, spray starch maybe dry all fabric bleach. I couldn't have ordered it online, but was right in the store where it wasn't available.

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Much better than the ghetto store in Racine

5.0

out of 5

Much better than the ghetto store in Racine

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If you ever need anything or a lawnmower repaired go to this store and ask for Corey. Everyone I ...

5.0

out of 5

If you ever need anything or a lawnmower repaired go to this store and ask for Corey. Everyone I came in contact with was very friendly and courteous and knew their business,

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