Reviews for Gaithersburg #2550

Ely, Curtis, Brianna, Jose, Janet and another lady I think her last name is Henton are all AMAZING! Extraordinary customer service. Always friendly and very helpful.

I always shop at Home Depot and I'm lucky enough that there is one not far away. The Gaithersburg Home Depot has plenty of orange-apron-wearing staff throughout the store that if I have questions, I don't have to look far. I need to use an electric cart to shop or I wouldn't be able to shop at all, and this store has several carts charged-up and ready at the entrance and someone to get one ready for me to put my walker in and go! The store is well-stocked, and the aisles are wide enough to navigate with lots of specials in every department. I especially love this time of year when plants and gardening supplies are out with ideas on how to show them at their best at my home. So friendly, professional people, no empty shelves, lots to choose from and so much on sale...what's not to like?!

the store is convenient, friendly, helpful, timely, and has the items and materials I need five minutes away perfect for us plus the vets discount

Franko in paint and cashier Nema are exceptional - Customer Service!!!! I look forward to come back again

If you have the opportunity to be helped by Calvin you will not be disappointed. Best ever shopping experience because of his help !

Always Professionals and helpful

I use this home depot for almost everything that I need and they always have my product that I need. What's great is the return policy No question asked fast and clean.

I went to this store to find a few gardening items I needed. I was very happy with their selection of Shovels and pruners. I also looked at their plants and they were in very good shape . They have an amazing collection of succulents at very good prices. The store is both clean and well organized.

This is a great Home Depot. I loved the folks there who were knowledgeable and kind. Go there!

I purchased four different products. They were easy to find with one exception. I came upon two floor representatives who were immediately able to direct me to the final product.

This store is one of the best and their employee make the difference.

Nadine was extremely helpful during the checkout session of my shopping experience. Will definitely return to this store for home improvement and gardening needs.

Really have had enough of this store and it's employees. It is hard to get into, parking is terrible takes at least 15 minutes to crawl around all the standing vehicles to find a spot, then you have to run the gauntlet to get to the doors and once inside items are not stocked, lines can get long you end up eating up lots of time you don't have. Please don't ask any employee a question you get a lot of "not my department" or "don't know". If something is not stocked but in pallets up on the shelves don't ask for them to get it down. You will get a 20 minute discourse on how much work it takes to get a pallet down, clearly something they don't want to do. Oh and if you ever need propane this is not the store to come to if you plan on eating dinner that night. The person with "the key" must be a leprechaun always impossible to find. If you need to shop at HD make the effort to drive to Aspen Hill or Germantown. Much better stores, better parking, and staff that actually look you in the eye and assist. Better chance of getting what you want/need in a far nicer way.

This is a very busy store compared to other Home Depots I frequent. I think they have trouble keeping up with the customer traffic. Parking lot is also a challenge and dangerous. Employees when you can find one that isn't helping someone else are very helpful.

The sales reps in the lumber department are awesome. Very helpful and professional. The lumber department well organized. Love having tools available to me to cut moulding to sizes I need. A lot to choose from as well. I really appreciate the store having the large cutting machines and knowledgable staff to work them. Never went in the store and found large cutting machines out of order like I did at another Home Depot in the area.

I’m a frequent customer to this Home Depot. Found myself here for flooring and although the product was not in-stock here the associate Brenda helped locate it online through Home Depot’s website in the nearby zip code. She made suggestions and helped me confirm measurements and other items needed for my project. I needed items soon and she was extremely efficient in confirming the availability at that store! She helped me secure the order by taking me to the cashier to purchase. I was able to purchase other supplies needed in this store as well. The items were picked up successfully by my Handyman! Pleased and very satisfied with my latest experience!

Well stocked, friendly staff. Great selection of building materials and holiday items.

The store was neat and clean. Products were available at a good price.

Great Store. Friendly Employees

The reccomend the store is not noting and the employees were real friendly and helpful and the plant section was fully stocked and fresh.

Whenever I could not locate the product I was seeking to buy, I always found help by asking the first employee I encountered. Their knowledge of the stores layout and where I could find my item was impressive. However, I never thought I would receive the help I did on March 1, 2019 when I ran into an employee named Isaac. To me he represents the epitome of "and outstanding employee". You have a jewel in him.

Ask for Ewa. She is very helpful and professional.

Not one employee walked up to me and asked whether there was something they could help me with. The one employee I asked a question seemed to be to busy to help me and only pointed out where I could find an item that was a few feet away from him. He saw me somewhat struggling to find the item I was looking for and never offered any assistance.

The store are clean and the products are very organized. The staff who helped me was very helpful and friendly.

Store always is clean and this store has best employees this area of the us.

Amazing service

They are awesome and professional BEST home depot in DC METRO!

Customer service is great always able to help

I had not been to this store is a long time but on the web it had the materials I needed so I went there. The management of the store has done a good job, the store was neat, things were where they should be, the employees were cheery and helpful. Special shout out to cashier Carolyn for brightening my day.

My best Home depot ever.!the sale tree is the best and always had have a good costumer services in the store, i dont care if this home depot is not to close from my house.