Gates #1278

4.8

out of 5

97% of customers recommend this store
Rating Breakdown
5
(169)
4
(22)
3
(4)
2
(2)
1
(4)
Associate Availability
Associate Helpfulness
Store Cleanliness
4.7
4.8
4.8

2361 Buffalo Road Rochester, NY 14624

Store Number (585) 247-0220

Pro Desk (585) 429-1003

Tool and Truck Rental (585) 429-1006

Store Hours
  • Mon-Sat: 6:00am - 9:00pm
  • Sun: 8:00am - 7:00pm

Shop Our Local Ad

Shop this store
  • Kitchen Showroom
  • Expanded Appliance Showroom
  • Home Depot Truck Rental
  • Propane Exchange
  • Tool Rental
  • Large Equipment Rental
  • Key Cutting

Store Details

Here at The Home Depot next door to the Cinemark Tinseltown in Rochester, NY, we take customer satisfaction very seriously. Whether you have a question about stud finders, need professional design advice for your kitchen remodel or just want to chat about your landscape lighting, our friendly store associates are here for you.

We've got everything you need to get your next home improvement job done and get it done right. We are excited to serve the Gates community and look forward to seeing you in the store! Come visit us so we can help you with your next home improvement project.

Your Gates Store Team

Christmas Trees and Decorations for Every Room

Deck the halls with ease with our wide range of fresh cut and artificial Christmas trees from The Home Depot! Find beautiful and high-tech Christmas decorations to complement your one-of-a-kind tree online or at your nearest Home Depot store today.

Cyber Monday Deals All Week Long

Can't make it to one of our local stores? The Home Depot has you covered with huge Cyber Monday Deals for the whole week. Stock up on the tools you need for that next big DIY project at a fraction of the cost. You can still find great holiday deals on the items you need the most at one of our neighborhood store locations too!

Store Location and Nearby Stores

4.97 mi
  • 1250 West Ridge Road
  • Greece, NY 14615
6.15 mi
  • 770 Jefferson Road
  • Rochester, NY 14623
7.32 mi
  • 1111 E Ridge Rd
  • Rochester, NY 14621

Store Features and Layout

CUSTOMER STORE REVIEWS

4.8

out of 5

201 reviews
5
(169)
4
(22)
3
(4)
2
(2)
1
(4)
Associate Availability
Associate Helpfulness
Store Cleanliness
4.7
4.8
4.8
97% Of Customers
Recommend This Store 192 of 198 reviews
Star Rating
Home Improvement Profile
Gender
Age Range
Sasha was wonderful to work with. I appreciate the amount of time she spent with me and the high...

5.0

out of 5

Sasha was wonderful to work with. I appreciate the amount of time she spent with me and the high level of customer service she provided.

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Shopping for home appliances at the Gates store was an "unexpected" and pleasant experience. "Jul...

5.0

out of 5

Shopping for home appliances at the Gates store was an "unexpected" and pleasant experience. "Julie" was very professional, knowledgeable, and extremely helpful through the entire process. She actually took time to show us floor models and then logged onto the computer and provided additional options, based on our very specific requests. We shopped at the other "big box" store and could not find anyone to help. When we did locate someone, we felt that we were ignored. Based on this experience, we will always shop at The Home Depot for our home improvement needs...Customer Service is still a priority in 2016 (who knew?)

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For this particular purchase, all went very well.

4.0

out of 5

For this particular purchase, all went very well.

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Very helpful associates. Layout of the store seems quite helpful when you are looking for that s...

5.0

out of 5

Very helpful associates. Layout of the store seems quite helpful when you are looking for that specific item. I especially like the signs at the end of each aisle to point you in the right direction.

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they have a nice people there

5.0

out of 5

they have a nice people there

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Great store and people are very friendly.

5.0

out of 5

Great store and people are very friendly.

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The associates were dispersed throughout the store making it easier to find one and ask questions...

5.0

out of 5

The associates were dispersed throughout the store making it easier to find one and ask questions. More importantly, the associates I interacted with were friendly, helpful and knowledgeable. The impression they provided me was "they were happy to see me" and they wanted to be of assistance. I felt I was a valued customer. This type of "sales environment" makes it very easy to decide to return to the store the next time something is required.

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this store has a great friendly very helpful staff.

5.0

out of 5

this store has a great friendly very helpful staff.

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