The store was clean. The aisles for the most part were clear.
We wandered the store trying to find products you would assume (our mistake) are in a location you would normally find them. We couldn't find a free assoicate to help us in that first half hour.
We were in the electrical department looking for spacers to extend outlets from the box (after we had installed a backsplash). You would assume they would be right next to the electrical outlets since that is where you use them (duh!). Wrong.
Some associates saw us searching and asked us what we were looking for, we tried to explain (they are called what they are called). They searched what we had searched and one was looking things up on his "phone." We ended up going to three or four locations before the right spacers were found.
They helped us find a few other things and one employee actually went and found some wood filler we needed (again, nowhere near stains or paints, etc., where you think they would stock it). At this point four or five employees were helping us (nice, but overwhelming and confusing).
Finally, they must have tired of us. When we needed the one last item (longer screws for the extended outlets), they told us to go to aisle 18 and find screw 632. Do you know how many screws are in aisle 18? At least hundreds, if not thousands. Another ten or fifteen minutes of searching and we found a bag/pack that would work.
Before you accuse us of anything, the associates were helpful when found (or we were found), but it would have been nice to have ONE who helped us complete our order who knew where everything is located.
Yes, we are do-it-yourselfers to a point. But I have been with our general contractor at the store who sometimes needs help finding something that you think (he did) would be in this space and not that.
I will buy larger items I know The Home Depot carries but will go to my local hardware store(s) for the other items. I may pay more, but the local guys know exactly where to get the items and help me until I am satisfied.
Time is money, too.
Total time at the store was one hour and twenty minutes. Way too long. Although, The Home Depot will be happy to know I purchased items not on our list (more than $100 worth) while we were searching. Maybe that is their strategy.