I came in for a new window, but stopped by to look at carpet too. With the sale going on I thought it would be a great time to buy, but it's been nothing but a cluster.
The first guy I talked to was very helpful, but I soon found several mistakes. The first was the timing of the measurement. He assured me that they could do outside or normal business hours and also assured me that they could do a three week install window.
At the time I scheduled the measurement I was told the window for install probably happen but there might be a possibility. I sucked it up and decided I could take a day off work for the savings that I was getting. Then the guy called for the measurement and stated 11:30-1:30 and said no way he came under do Thursday but it would have to be Saturday which means I am not making the install window. I moved my plans around for a Saturday morning and had the guy come out to do the measurement.
Today I get my quote and there is a $342 labor charge which wasn't on my quote. I walked into homedepot to pay for my order and setup the install and asked them about it expecting it to be a mistake. Well it was but it was them saying I had to pay that to remove the laminate in my house.
First off it's a small room probably 150 sq ft. $342 is highway robbery to remove that small of an amount. The other place was charging $.30 a sq ft for removal and disposal.
Secondly we discussed several times what was there currently and it was never explained that it wasn't included in the special. I know I asked several times if it included all removal etc.
At this point I have cancelled with the other co any, so mow I have to yet again take time off work if I want to get a measurement, and I am out the $35 for the measurement through Home Depot. Plus I have missed my deadline and each day it gets worse.
Someone needs to do something. I talked to one manager and he didn't care or even try to help. I asked for another manager and he is supposed to have someone call me but I doubt that happens.