Hilo #8453

4.6

out of 5

96% of customers recommend this store
Rating Breakdown
5
(307)
4
(67)
3
(22)
2
(11)
1
(16)
Associate Availability
Associate Helpfulness
Store Cleanliness
4.4
4.6
4.5

380 Makaala Street Hilo, HI 96720

Store Number (808) 920-8400

Pro Desk (808) 920-8403

Tool and Truck Rental (808) 920-8409

Store Hours
  • Mon-Sat: 6:00am - 9:00pm
  • Sun: 7:00am - 7:00pm

Shop Our Local Ad

Shop this store
  • Kitchen Showroom
  • Expanded Flooring Showroom
  • Home Depot Truck Rental
  • Propane Exchange
  • Tool Rental
  • Large Equipment Rental
  • Key Cutting

Store Details

We're happy you've chosen the Hilo, HI Home Depot! Please see an associate for information about items that can be shipped to Hawaii. We proudly support community organizations including Adopt-A-Highway, American Cancer Society Relay for Life, local veterans’ organizations and Habitat for Humanity.

What do you need for your next home project? We've got it all right here: floor trim, building materials, tile and more.

Visiting Prince Kuhio Plaza? Stop in and see us while you're in the area. We're right off of Railroad Ave. and Makaala St., and are looking forward to working with you. "Mahalo" for making the Hilo Home Depot your choice for home improvement needs. We're committed to giving back to our community and to providing you with world-class customer service.

Your Hilo Store Team

New Year, New You: Get Organized with The Home Depot

Feeling a little cluttered after the holidays? Here at The Home Depot we've got everything you need to get sorted, from shoe racks to storage bins, cubes, totes and more. Shop today!

Try Home Depot's Buy Online Deliver From Store Service

Need materials for your project, but don't have time to make a store run? The Home Depot's delivery service allows you to quickly and easily order products you need online, like lumber, concrete, plywood or even riding mowers and have them delivered straight to your home or business from the nearest Home Depot store. Ordering online is easy. Simply place your order online, then schedule your delivery with convenient options like our 2-4 hour delivery windows. We'll deliver your order as early at 6 a.m. to as late at 8 p.m.

The Home Depot's delivery service helps you save time and money by bringing you the supplies and materials you need right to your doorstep, right when you need them. Try it out today!

*Not yet available in all stores - please check with your local Home Depot store for availability in your area.

Store Location and Nearby Stores

Store Features and Layout

CUSTOMER STORE REVIEWS

4.6

out of 5

423 reviews
5
(307)
4
(67)
3
(22)
2
(11)
1
(16)
Associate Availability
Associate Helpfulness
Store Cleanliness
4.4
4.6
4.5
96% Of Customers
Recommend This Store 386 of 403 reviews
Star Rating
Home Improvement Profile
Gender
Age Range
You have very helpful employees.

5.0

out of 5

You have very helpful employees.

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For an island location instocks and cleanliness are pretty good depending on days you go in. On ...

2.0

out of 5

For an island location instocks and cleanliness are pretty good depending on days you go in. On hands seem to be off quite often from the online/mobile app view. I do not, however, think that the service at this Home Depot meets expectations. There are usually several employees that I pass each trip and have given up on getting helped. I just use the app to find items vs talking to people. It shouldn't be that way. Please work on service on the salesfloor and check out. Expect employees to treat us as the most important part of what they do.

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This store is very shorthanded.

3.0

out of 5

This store is very shorthanded.

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Lon

3.0

out of 5

LON from paint depot was rude rude rude!! Usually employees are nice and helpful, not him.

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I would recommend this store because there isn't much competition but items are often out of stoc...

2.0

out of 5

I would recommend this store because there isn't much competition but items are often out of stock all-together or they don't have enough of it to finish a project. For example; tile. Items available at most Home Depot's aren't available in Hawaii so that is frustrating when you are looking for something specific. Employees are either friendly and super attentive or non-existant. We found one in the plumbing section that acted like he didn't want to be there and all customers were a bother. Another time I found three great employees that took me to the item I was looking for and handing me off to the next employee for my next search. They were wonderful! They need to keep more supplies on hand. It's frustrating to live far away and make the trip just to be told there isn't any.

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Lucky we live Hawaii and have a great store like The Home Depot in Hilo that provides a good vari...

5.0

out of 5

Lucky we live Hawaii and have a great store like The Home Depot in Hilo that provides a good variety of products and excellent customer service!

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Poor customer service

1.0

out of 5

Everytime I go into this store I have had bad service...Hopefully in the future there will be more competitors...Will not return..... Rude customer service reps..

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On this visit we were renting a rug doctor and Jayme P. helped us and he was awesome. He's the fi...

5.0

out of 5

On this visit we were renting a rug doctor and Jayme P. helped us and he was awesome. He's the first employee too make an outstanding impression on us and make us WANT TO come back, that's why on this visit it's 5 stars.

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