Rated 4.5 out of 5 by 348
Rated 5.0 out of 5.0 by Kanani Great service!
Highly recommended shopping at Home Depot. Amazing service. I never felt left out not one bit, knowing it was a busy day, employees still went out their way to ask if I needed help. Cashier told me if I wanted to enter a survey and that I could win $5,000 gift card to Home Depot and that shows how much they care to actually advertise it on a busy day . From helping me take down a ply wood to cutting it for me. I was already stressing about how I was going to fit it in my van. Not knowing they could cut it. It's like they read my mind. Even asked for help to the car. Very clean place. Safety hazards is everywhere for people to know.
August 25, 2016
Rated 5.0 out of 5.0 by HDdoorshopper Excellent customer service! They match prices from other stores1
We purchased something in the garden area. Shelves were well stocked and they had a variety of the items that we needed. Purchasing a larger bag saved us money.
We also purchased a double door. The associate was very courteous and patient with us. As were were at the computer inputting information for this purchase, we needed to call home for the measurements and I needed to get my purse from the car. He was really patient with us. He also made us feel comfortable in answering the questions and didn't "push" us to add things we didn't need.
August 8, 2016
Rated 5.0 out of 5.0 by Kirk Great Customer Service
I was in and out within 30 minutes which included having plywood cut. The Associates approached me to offer assistance no less than 3 times. Excellent!
August 26, 2016
Rated 5.0 out of 5.0 by Palani Best store on island!
I always get what I need and when I can't find it, a manager will follow up on items either by phone while I wait or give me a call back. The employees are always friendly, cashiers smile and you have great prices. I recently have seen your store manager Mike giving pep talks early in the morning with ideas, encouragement and positive feedback. Also I recently saw him on Saturday with a Pro promotion getting dunked in a water tank. He must be one great boss!
I recently installed a tile entryway and Pergo flooring all from Home Depot. I've been a customer from the mainland but Hawaii is much better at customer service, hands down.
June 26, 2016
Rated 5.0 out of 5.0 by Susie Excellent Shopping Experience! Thank You!
I had an excellent shopping experience at the Alakawa Home Depot. I visited the garden center, the paint department, the plumbing department, and even the bathroom and I was impressed with how clean, organized and well stocked each area was. I also had a return and the lady that assisted me was very pleasant. In the garden department I received help without having to even look for it and the same happened as I exited the store; a young man was coming in and he offered to load my items into the car. Thank you Home Depot for making my shopping adventure so GREAT!
July 22, 2016
Rated 5.0 out of 5.0 by TW Excellent service by Jesse in the Paint Department!
I alway shop at this Home Depot and especially appreciate the excellent service provided by Jesse in the Paint Department. He is friendly, efficient and always goes above and beyond in providing excellent customer service.
August 18, 2016
Rated 5.0 out of 5.0 by aug2016 "Above & Beyond" Experience
Not only is the store well stocks with products and brands but the customer service is "outstanding"
Always leave with a "satisfied" feeling knowing my shopping needs were met!
I always make sure to "ring" the bell on the exit to let the employees know that my shopping experience was satisfactory.
Keep up the good work staff and management!
August 15, 2016
Rated 1.0 out of 5.0 by kris More orange shirts, less customer service.
Disappointing visit. I normally get great service and enjoy my visit as things are generally easy to find or someone will help.
Not sure if they have just undergone a management change - but the store was a safety nightmare! Items were over packed on the shelves and fell on me, there was random HD equipment in the aisles that made it difficult to navigate a cart, and the increase in salespeople seemed to decrease the customer service.
August 10, 2016