Intown (richmond) #4632

4.7

out of 5

96% of customers recommend this store
Rating Breakdown
5
(195)
4
(22)
3
(7)
2
(4)
1
(6)
Associate Availability
Associate Helpfulness
Store Cleanliness
4.7
4.8
4.8

6501 W Broad St Richmond, VA 23230

Store Number (804) 289-6020

Pro Desk (804) 289-4004

Tool and Truck Rental (804) 289-4010

Store Hours
  • Mon-Sat: 6:00am - 10:00pm
  • Sun: 8:00am - 8:00pm

Shop Our Local Ad

Shop this store
  • Kitchen Showroom
  • Home Depot Truck Rental
  • Propane Exchange
  • Tool Rental
  • Large Equipment Rental
  • Key Cutting

Store Features

Store Location and Nearby Stores

6.10 mi
  • 11260 W Broad St
  • Glen Allen, VA 23060
6.89 mi
  • 10233 Lakeridge Parkway
  • Ashland, VA 23005
7.73 mi
  • 1386 Car Mia Way
  • Richmond, VA 23236

Store Details

The Home Depot in Richmond, VA has all the products and support you need for all your home improvement projects. Come by today and meet our team. They'll offer you great advice and service with a smile.

Did you know our store is the friendliest Home Depot in RVA? And our community is very important to us. We support Holladay Elementary and other local organizations. If you're looking for a refrigerator, we can help. Come by today. Our store is located at Horsepen and Broad St. next to Burlington Coat Factory.

See you soon!

Your Intown Hardware Store Team

Save Today with Exclusive Offers from The Home Depot

Here at The Home Depot, we’re committed to helping you save, and our coupons reflect that. In addition to our daily saving opportunities, we offer programs for our professional customers, those who enjoy gardening. Stop by your local Home Depot today and take advantage of all our discounts and promotions!

Try Home Depot's Buy Online Deliver From Store Service*

Need materials for your project, but don't have time to make a store run? The Home Depot's delivery service allows you to quickly and easily order products you need online. Simply place your order online, schedule your delivery, and we'll deliver your order as early as 6 a.m. to as late at 8 p.m.

The Home Depot's delivery service helps you save time and money by bringing you the supplies and materials you need right to your doorstep. Try it out today!

*Not yet available in all stores - please check with your local Home Depot store for availability in your area

CUSTOMER STORE REVIEWS

4.7

out of 5

234 reviews
5
(195)
4
(22)
3
(7)
2
(4)
1
(6)
Associate Availability
Associate Helpfulness
Store Cleanliness
4.7
4.8
4.8
96% Of Customers
Recommend This Store 216 of 225 reviews
Star Rating
Home Improvement Profile
Gender
Age Range
Wanda was fantastic and provided great customer service to my wife and I. She has definitely earn...

5.0

out of 5

Wanda was fantastic and provided great customer service to my wife and I. She has definitely earned my future business!

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Wanda Lee and Marcus were great to work with and provided excellent customer service!

5.0

out of 5

Wanda Lee and Marcus were great to work with and provided excellent customer service!

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The customer service was the best in a long time at any such like establishment

5.0

out of 5

The customer service was the best in a long time at any such like establishment

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THIS RATING IS MORE FOR THE PRODUCT THAN THE STORE. THE SPEED OUT SCREW REMOVER IS CHEAP. IT BROK...

1.0

out of 5

THIS RATING IS MORE FOR THE PRODUCT THAN THE STORE. THE SPEED OUT SCREW REMOVER IS CHEAP. IT BROKE THE FIRST TIME USING IT. DO NOT WASTE YOUR MONEY. THE CUSTOMER SERVICE REP THAT HELPED HAD LITTLE PERSONALITY AND I FELT AS THOUGH HE THOUGHT I WAS TRYING TO SCAM ME.

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SERIOUSLY UNDERSTAFFED, I HAD TO RETURN TO GET A KEY CUT CORRECTLY, LONG LINES AND NOT ENOUGH CAS...

2.0

out of 5

SERIOUSLY UNDERSTAFFED, I HAD TO RETURN TO GET A KEY CUT CORRECTLY, LONG LINES AND NOT ENOUGH CASHIERS, HUM DRUM CUSTOMER SERVICE ASSOCIATES.

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I was looking for something specific for a tiling project I would really like to attempt, and Mr....

5.0

out of 5

I was looking for something specific for a tiling project I would really like to attempt, and Mr. Garner, Flooring specialist, was available, and he showed me how I could could complete the project much more easily with Simple Mat, Tile Setting Mat. I was not aware of anything like this, and Mr. Garner took the time to go over grout color choices and tile choices with me. Mr. Garner was professional, courteous, and knowledgable, and I appreciate the help and direction he offered me. I had a very positive shopping experience, and I appreciate the time Home Depot employees gave to helping me find solutions.

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Met some amazing employees on a late Sunday afternoon at this Home Depot! My family and I were s...

5.0

out of 5

Met some amazing employees on a late Sunday afternoon at this Home Depot! My family and I were struggling with some weekend home projects, on our 5th trip of the day back to this store we needed to pick up pavers and stepping stones. Marcus, Ron, Ruth and Charlie came to our rescue. They must have noticed our fatigue from the day. Once they knew what we were looking for and needed they took over for us, helped pick through pallets of pavers and stepping stones to find the specific color we needed, loaded a pallet with our product, wrapped it and loaded it into our truck. They were amazing! This was such an unexpected surprise and outstanding customer service.

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So last week I needed to return some things & purchase some things. The service was quick, everyt...

5.0

out of 5

So last week I needed to return some things & purchase some things. The service was quick, everything I needed was available at a very good price and every employee I engaged with treated me like their best friend. The folks who work there seem to love their job & highly value their customers. This is a great place to shop!

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