Irondequoit #1273

4.5

out of 5

91% of customers recommend this store
Rating Breakdown
5
(129)
4
(26)
3
(3)
2
(5)
1
(10)
Associate Availability
Associate Helpfulness
Store Cleanliness
4.6
4.7
4.6
Store Details
Contact Us
Main: (585) 342-0970
Pro Desk: (585) 339-0404
Store Hours
  • Mon-Sat: 6:00am - 10:00pm
  • Sun: 8:00am - 8:00pm
Location
1111 E Ridge Rd
Rochester, NY 14621
Upcoming Workshops
  • Kitchen Showroom
  • Expanded Appliance Showroom
  • Home Depot Truck Rental
  • Propane Exchange
  • Key Cutting

Nearby Stores

3.83 mi
  • 1250 West Ridge Road
  • Greece, NY 14615
6.58 mi
  • 750 Panorama Trails So
  • Rochester, NY 14625
7.32 mi
  • 2361 Buffalo Road
  • Rochester, NY 14624

Store Details

As Store Manager, I'm proud to say thank you for choosing to shop at your local Irondequoit Home Depot. At The Home Depot in Rochester, NY, our staff of friendly, knowledgeable associates can answer your questions on security, surveillance and safes for storing valuables. We'll help you find the right solutions for your home and your budget every time.

We are proud of our relationship with the Rochester community! Stop in today; we can't wait to see you!

Your Irondequoit Store Team

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CUSTOMER STORE REVIEWS

4.5

out of 5

173 reviews
5
(129)
4
(26)
3
(3)
2
(5)
1
(10)
Associate Availability
Associate Helpfulness
Store Cleanliness
4.6
4.7
4.6
91% Of Customers
Recommend This Store 156 of 171 reviews
Star Rating
Home Improvement Profile
Gender
Age Range
The employees in departments are knowledgeable and very helpful

5.0

out of 5

The employees in departments are knowledgeable and very helpful

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The store assistant manager, his name is Tom is a very professional guy. He helped me when I cou...

4.0

out of 5

The store assistant manager, his name is Tom is a very professional guy. He helped me when I could not find an item that was supposed to be in stock at the store in some quantity, and he could not find the item either after some search in the stock overage areas. He offered a reduction in the cost of the item, which I needed that day at another store, which he didn't have to do but made it work for me to drive to another store for the purchase. It made my buying experience much better and I felt like someone cared. I think more employees should have the persistence and customer service approach that Tom has.

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FIRST OFF, I WOULD LIKE TO SAY THAT TYHE PICTURE HERE IS NOT OF THE IRONDEQUOIT HD. I THINK YOU S...

5.0

out of 5

FIRST OFF, I WOULD LIKE TO SAY THAT TYHE PICTURE HERE IS NOT OF THE IRONDEQUOIT HD. I THINK YOU SHOULD THE ACTUALLY BUILDING. IT WOULD ADD A MORE PERSONAL TOUCH TO IT. I AM IN THERE A LOT DEALING WITH THE CUSTOMER RETURNS AND PRO-DESK. THEY ARE ALWAYS PLEASANT AND VERY HELPFUL. THE ARE PATIENT AND I SEE THEM WORKING TOGETHER TO FIGURE THINGS OUT. I NEVER SEE THEM FIGHTING AND ALWAYS SEE THEM WITH SMILES.....WELL, MOST TIMES. KELLIE, YVETTE AND JOE ARE ESPECIALLY HELPFUL AND I THINK THEY ARE A STRENGTH TO YOUR STORE. I AM A NEW HANDY MAN AND THEY HAVE MADE MY JOB SO MUCH EASIER. THANKS!

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As always, my trip to this store was exceptional. Even though I knew exactly what I needed, and w...

5.0

out of 5

As always, my trip to this store was exceptional. Even though I knew exactly what I needed, and where the items were, I was approached at least three times by employees willing to help in any way possible. It is always refreshing to shop at this store, as I feel like I am shopping with a buddy.

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awesome employee assistance and clean and easy to find everything. Keep up the great job

5.0

out of 5

awesome employee assistance and clean and easy to find everything. Keep up the great job

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Excellent customer service! The store manager and associates went above and beyond my expectation...

5.0

out of 5

Excellent customer service! The store manager and associates went above and beyond my expectations. You have a loyal customer that will continue to shop at the East Ridge store in Rochester New York.

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In this trip, I stood in the checkout line with a 2 X 4 foot piece of plywood. When it was my tu...

2.0

out of 5

In this trip, I stood in the checkout line with a 2 X 4 foot piece of plywood. When it was my turn the checkout person started a conversation with another Home Depot employee that was standing in back of me. I’m holding this piece of plywood with the UPC facing the checkout person, but she was too busy to scan the UPC and start the checkout process until completed with her conversation (in Spanish which is just rude)

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The employees are extremely knowledgeable and can answer all your questions. They go out of thei...

5.0

out of 5

The employees are extremely knowledgeable and can answer all your questions. They go out of their way to be sure you are purchasing the right item for the job.

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