I've avoided this store many times because of previous bad experiences. The previous manager got so he even recognized me when I'd stop there.
Hopefully, today's visit is a sign that things have changed because it was as close to perfect as I can imagine. The employee greeted me with a smile when I walked in (heavy rain downpour just started). Asked if I needed a cart (I didn't), and asked if I needed any help.
I told her what I was there for and she walked me right to it. I was surprised at her knowledge. Because she was so friendly and knew her products, I took advantage to ask her about other projects I have lined up. She was so well-informed about not only the project, but which products would be right for the projects. I was amazed.
Her name is Denise, in case you recognize good employees.
I compare this to previous experiences: can't find an employee when help needed, employees shouting obscenities in both English and foreign languages, lack of knowledge, recommending incorrect products, etc.
I'M THRILLED WITH WHAT I HOPE IS A CHANGE IN THE STORE'S ATTITUDE!!!
(Note: I didn't notice if the store was clean or not, so I didn't give it the top rating. If there had been any big messes or anything, I might have noticed. But there weren't.)