To put a scale on the associates, on a scale of 1 to 10, I would have to say a number of 9 would be best describe my experience. I don't like to do this because it is really closer to 9.75. There are always a few slackers or bad apples in every bunch. But my overall consensus in consideration from Management down to Door Greeters falls in line with my 25 years of experience as a Contractor and later as a Handyman. (I am now 72 years of age). I have listened to people ask questions and heard the answers they get. A few, I said a few.. in Management have not a clue what their talking about, What is the criteria for them to be in this position ? Over the years I have found that some of the best suggestions come from the people on the floor. And at the same time I've watched associates waltzing from department to department, being asked questions and then pointing them in the wrong direction, only to find another associate that points them back to where they to began. Seems to me that these people are there for the pay check only. I call them "Toe Dancers" and " Big Smilers". Kind of "Like, I'm here, where is my pay check" type of people.
I like Home Depot and will continue to do business with them, but I often wonder how much business they lose due this small percentage (and I can see them a mile away) of unqualified, people just in it for the Pay Check. The store is a great store and is moving forward with super merchandise displays and floor layouts. Anyone showing less interest in this advancement should be moved to a different department or shown the door.
Thank you for your time and consideration of my comments.