Rated 4.4 out of 5 by 67
Rated 1.0 out of 5.0 by Islandguy Don't waste your time!
Three associates without checking inventory told me I would have to order the product I was looking for when the Home Depot website said this store had inventory on hand. When I finally found the aisle the product was supposed to be on, the person working that aisle said they had never heard of the product (while sister products were on the hooks) and I would have to order it. Never bothered to check inventory, even when I showed him on live phone access to the website that the store showed product on hand.
November 11, 2015
Rated 5.0 out of 5.0 by ExcitedShopperAgain 150% Improvement!
This store is one that I grew to hate having to go to because the service was horrible. I have literally sat and waited for items to be brought to my car for almost 40 minutes while the associates who were supposed to be doing the helping were actually hanging around talking to each other. NO JOKE!
I do not know what they have done to get the turn around they did, and maybe it was the perfect storm of awesomeness but it has changed my perception and feelings on having to visit this store. It is a place that not only would I recommend again, but I don't have the irritation and the anxiety anymore before I even get to the store! Thank you Home Depot Kailua-Kona
January 7, 2016
Rated 5.0 out of 5.0 by Mele Some of your workers from Home Depot go Above and Beyond
Thank you to Marlem and Shu from the Kona Home Depot and Ed from the Honolulu Home Depot:. After hearing from someone at your store that they were out of the faucets I wanted and that I'd have to ship them in and pay shipping, I called the Honolulu store to see if maybe they would have the product. Ed said that the Kona store had 14 in stock and I was very surprise cause that's not what the girl in Customer Service told me. So Ed called Shu from your store and Shu found the faucets, called me right away. I told the cashier Marlem about what had happened, and without hesitation she apologized and offered me a 10% discount for all my trouble. I really appreciated the gesture.
October 13, 2015
Rated 4.0 out of 5.0 by gojs My favorite toy store
Always spend more than I intended.
There's just too much good stuff on display
Like the title says, it's my favorite toy store.
One thing does puzzle me though.
The survey asks if there was someone to help me load my car.
I have been to HD dozens of times and have never had help loading my car.
There is no one at the door to do so.
At least I have not seen anyone, yet.
October 27, 2015
Rated 5.0 out of 5.0 by Mamowisblonde Best Customer Service!
Remodeling a bathroom and not knowing anything of value, 2 sales associates in Kitchens and Bathrooms and flooring explained all of the different components involved and helped me find great bargains to help save on costs. It was a great experience and I will return for more help on other items in the near future.
December 30, 2015
Rated 5.0 out of 5.0 by Irene Friendly and helpful Associate and Manager
Home Depot is a nice clean and well stocked store that has a lot of friendly, helpful Associates.
The Associate who helped us yesterday and the Manager, made getting us a new refrigerator, a good experience. IThank You for your help, your time and your patience.
December 31, 2015
Rated 5.0 out of 5.0 by jpm Helpful employee
At the checkout I was asked if I needed help loading and declined. As I was loading my truck and employee in the parking lot came over and without be asked assisted me in loading. After it was completed I offered to buy him something to drink but he refused the offer. I wish I would have gotten his name as I was very impressed by his generosity in going out of his way to help me. Mahalo
December 24, 2015
Rated 5.0 out of 5.0 by Rocco Great Store Experience!
I found what I needed quickly and purchased them at a very reasonable price. I appreciated the selection of different styles and brands of products I was there to purchase. I was in and out quickly which was great!
December 28, 2015