Rated 4.4 out of 5 by 35
Rated 5.0 out of 5.0 by OhanaMama Great Customer Service
We have been doing a home remodel, a portion of which is the result of an insurance claim. We purchased most of our tile before knowing that it would take months to resolve issues with the insurance company. By the time we finally installed the tile, we had owned it nearly nine months. Unfortunately, we over-purchased and were wondering if we could still return the tile even though the boxes were a mess from the recent rains. The response: If you have the receipt, we'll take it back, no questions asked! I tried this at the other big box home store and was told "90 days maximum in original condition", Home Depot recognized that things happen and after buying thousands of dollars in tile, a small return was worth the customer service.
September 6, 2015
Rated 5.0 out of 5.0 by JPM Almost everything you need is in stock, the employees are very helpful
Home Depot has, in my opinion, the most helpful bunch of employees who go out of their way to provide assistance to customers. The store has just about everything you need to build or maintain ones home. It is definitely my favorite place and I would not hesitate to recommend Home Depot to anyone.
September 20, 2015
Rated 5.0 out of 5.0 by Nat Very helpful associates.
Went to pick up a washer and dryer today. Items were in container still. Associates went above and beyond to retrieve our items from container. A+ service. Thank you for the great service Home Depot Kailua Kona, Hi.
September 13, 2015
Rated 4.0 out of 5.0 by CWCCHI Friendly and Helpful employees
Terrific staff, very helpful. If the product is on the shelf, buy it - supplies run out and it takes a while to restock. If you are shopping for a particular item, call the store to verify, the website is unreliable. Even if the product is on site in a container in the parking lot, it may not be in the store for many days. I've been waiting on thinset to be unloaded for 5 days now.
September 5, 2015
Rated 5.0 out of 5.0 by J808 Great Customer Service
The customer service at Home Depot in Kona is amazing. The associates are friendly and helpful.
September 4, 2015
Rated 1.0 out of 5.0 by 4444 terrible service by paint associate
My son and I came to Kona town last night from Waikoloa to get some paint for a project. I had a difficult time waiting for a paint associate to help and waited for about 15 minutes. One did show up finally and he must have been eating while I waited because he arrived with a tooth pick in his mouth and never took it out when talking to me. This worker was very rude to us when we tried to get paint materials. We felt we wasted our time at the store and will probably go to competitor from now on. I suggest you have a talk with that associate to be more available and stop chewing on a toothpick when working with your customers
June 25, 2015
Rated 5.0 out of 5.0 by CM Great purchase experience!
Cathy in appliances made my decision and purchase as easy as possible. The free delivery and hook up of my washer and dryer was icing on the cake. The delivery men were fast, neat and courteous. I will buy my next appliances at Home Depot!
August 18, 2015
Rated 5.0 out of 5.0 by Kaleo great shopping
Love shopping here even my kids love those shopping karts that looks like a race car and those kid building projects on the weekend is a must for family time awesome!!!!!
August 17, 2015