Rated 4.5 out of 5 by 99
Rated 5.0 out of 5.0 by GS Very nice store and great staff
I'm a general contractor who recently moved my family to Kona from California. I've had a home in Hawaii for 8 years. My wife and I have used this store for most of our remodeling and construction projects on the house. This store is clean, the shelves are well stocked, and the product lines are very complete (or obtain through special order). We're particularly impressed with the staff. Every time we've gone into the store, we've been met by employees asking if they could help us find something or answer questions. They're friendly, conversant, and available to help. I don't have any reservations about sending my wife to this store for inquiries, purchases, or special orders. Of the numerous Home Depot stores from which I've made purchases, this is one of the best stores I've seen.
June 21, 2016
Rated 4.0 out of 5.0 by jme great experience
helpful staff.. appliance was a good price , free shipping and they took the old one away for a small fee
July 4, 2016
Rated 5.0 out of 5.0 by Jaxi Left with a smile!
All the associates were very helpful, friendly and professional. I managed to find what I needed in several different departments. Check-out was a breeze too.
July 4, 2016
Rated 5.0 out of 5.0 by riverrock great experience
the store was well stocked and the service was excellent
June 23, 2016
Rated 1.0 out of 5.0 by KonaGal Beware of some nasty floor staff!
Some of the staff working the floor as "customer service reps" don't seem to know the meaning of the word service! On a recent Wednesday afternoon I spent nearly two hours wandering around looking for things I needed. One female rep literally rolled her eyes when I asked her where a product could be found - thankfully her co-worker felt more kindly towards me, and directed me to the correct aisle number. I cut numerous pieces of wood trim to the sizes I needed, and was later told by the cashier that customers are not supposed to cut their own product! I'm usually pretty good at reading signs and following directions, and I would have been super happy to have someone else do the work for me....but where were the floor staff??
May 19, 2016
Rated 5.0 out of 5.0 by Kona2016 Great customer service
Employees are extremely helpful and friendly. They do whatever then can to help.
June 6, 2016
Rated 4.0 out of 5.0 by CT Good customer service and paint knowledge
The paint department was very helpful and timeliness in my order.
May 31, 2016
Rated 5.0 out of 5.0 by Lee FRIENDLY STORE
The staff were super helpful, we had an issue with a special order, our doors came in too large - we were giving a partial refund. We ended up being very satisfied with the outcome, they were more than helpful in this matter.
May 17, 2016