Lake Charles #363

4.6

out of 5

96% of customers recommend this store
Rating Breakdown
5
(102)
4
(23)
3
(6)
2
(1)
1
(6)
Associate Availability
Associate Helpfulness
Store Cleanliness
4.5
4.7
4.5
Store Details
Contact Us
Main: (337) 475-9998
Pro Desk: (337) 475-7424
Store Hours
  • Mon-Sat: 6:00am - 10:00pm
  • Sun: 8:00am - 8:00pm
Location
3200 E Prien Lake Rd
Lake Charles, LA 70615
Upcoming Workshops
  • Kitchen Showroom
  • Propane Exchange
  • Moving Truck Rental
  • Key Cutting

Nearby Stores

36.40 mi
  • 603 Strickland Drive
  • Orange, TX 77630

Store Details

Looking to replace your outdoor wall lights? The Home Depot in Lake Charles, LA has the solutions you need to finally finish that project.

As your favorite local hardware store, we're glad to say we support the McNeese Cowboys and more. We believe in providing you with the best possible service, we enjoy being involved in the community and love to support all of our employees.

If you haven't checked out our Lake Charles location yet, stop by today! We're near Walmart and Toys "R" Us at the intersection of Hwy. 14 and East Prien Lake Rd.

Visit our website to shop for all your household needs and we will be honored to have your order ready within minutes to pick up. Thank you for making The Home Depot your first choice.

Your Lake Charles Store Team

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The Home for Smart Homes™

The next wave of home improvement is here, and it’s all about smart, connected devices. The Home Depot has some of the best smart home products that protect your home, conserve your energy and make your life more convenient. Early adopter? You’ll find many of the latest smart home products from the best brands like Nest, Ring and Lutron. Total newbie? No problem. We’ll help you find the right solutions to make your home smarter and your life easier, like smart door locks, Wi-Fi thermostats and smart hubs.

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CUSTOMER STORE REVIEWS

4.6

out of 5

138 reviews
5
(102)
4
(23)
3
(6)
2
(1)
1
(6)
Associate Availability
Associate Helpfulness
Store Cleanliness
4.5
4.7
4.5
96% Of Customers
Recommend This Store 131 of 136 reviews
Star Rating
Home Improvement Profile
Gender
Age Range
While we have several major home improvement stores in our area, I have found when price shopping...

5.0

out of 5

While we have several major home improvement stores in our area, I have found when price shopping that this Home Depot tends to have the best prices. The Management Team that is now in place is working hard with their employees on Customer Service relations. With any store of this size, on occasions I still have to hunt someone to help me. However when I do, even though it might not be their area, they are in fact able to answer my questions. So they are crossed trained, that is helpful. In writing reviews, I don't tend to give Excellent, because I always think that there is always room for improvement. However, since Shayne Hall and Eric Trahan have teamed up in Management, the store has vastly improved in their Customer Service over all. I just took time to read over some of the latest reviews with this Home Depot. Let me say this: Online reviews are just like people.  Some are wonderful sources of insight and information, while others are just places for those that need to vent, instead of addressing their issues immediately with management, so that they could have possibly work things out for the customer. I share this statement in all my reviews, hoping that it will impact those who have a tendency to rant in their own reviews. I am sure that Management knows what areas need work and just maybe your concerns addressed at the time it occurred, will allow them to bring it immediately to the employees attention.

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The Home Depot in Lake Charles near Petsmart is always clean and organized. The staff has always...

5.0

out of 5

The Home Depot in Lake Charles near Petsmart is always clean and organized. The staff has always been helpful and knowledgeable. I went to some of the free classes and learned a lot that will be useful as I remodel my home.

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This store, like the national and local stores of its type, sort of strive for an acceptable midd...

3.0

out of 5

This store, like the national and local stores of its type, sort of strive for an acceptable middle. They are actually designed to have the customer do most of the heavy lifting in terms of find it, get it, pay for it and get out. It's not particularly easy to get to being on the far southeastern edge of the city, just off major highways. Today--a hot July afternoon-- there seemed but one employee--at the check out yourself booth. He helped us check out our two bottles of water and plastic storage box, grateful to have something to do.

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Best Customer Service I can remember in a Hardware Store. Each employee went out of their way to...

5.0

out of 5

Best Customer Service I can remember in a Hardware Store. Each employee went out of their way to be helpful. They would not stop until we were completely satisfied. We purchased the grill I wanted - which was already assembled. The gas bottle was offered at no cost as a result of a promotion. We had the opportunity to browse the store and found it to be well stocked with home improvement items we can use. It was a great weekend experience!

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When I enter into the store I was greeted by a lady with a beautiful smile(Velma) and she immedia...

4.0

out of 5

When I enter into the store I was greeted by a lady with a beautiful smile(Velma) and she immediately ask if I need any assistance. I knew exactly where the product was located. The cashier that assist me checking out(Cora) was pleasant as well. Customer service that day was great. I have future project coming up in the near future and will visit your store again.

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GREAT PEOPLE ALWAYS HELPFUL!

5.0

out of 5

GREAT PEOPLE ALWAYS HELPFUL!

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Great location, plenty of stock, always clean and neat. Could use a few more workers to help peo...

4.0

out of 5

Great location, plenty of stock, always clean and neat. Could use a few more workers to help people walking around looking for them.

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Santana was a lot of help and very friendly.

5.0

out of 5

Santana was a lot of help and very friendly.

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