#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(956)992-7334
Tool & Truck Rental(956)992-7344
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 6:00pm
Curbside: 09:00am - 6:00pm
Location
409 N Jackson Ave
Pharr, TX 78577
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Customer Store Reviews

  • 4.6 out of 298 reviews
92%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (298)
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Showing 1-30 of 298 reviews
Customer service/ cashiers were pretty bad at handling warranty information. Offered it to me and...
Customer service/ cashiers were pretty bad at handling warranty information. Offered it to me and once I got it it was kind of a “figure it out yourself” type of deal.
by
  • Verified Purchase
Manager's need to go back to HD training. If there's such a school !
Manager's need to go back to HD training. If there's such a school !
by
  • Verified Purchase
First time went to this store as a particular paint/stain was finished at Trenton road store. The...
First time went to this store as a particular paint/stain was finished at Trenton road store. The person was not immediately available at the paint section. I waited for half an hour as I really needed the product to finish the project. People were already painting my driveway and just needed more. I was first in line and line was long, actually 3-4 people just left the line as wait was getting too long. The person at the counter took 3 orders at a time and by the time I got my paint (even though I explained my situation) I was not first at all rather 3rd. The person was pretty rude and not welcoming, didn't offer can opener or wooden paint mixers, even though I bought 5 gallons of paint. Whereas I never noticed this issue at Trenton road home depot where staff is very friendly all the time. Maybe more than one person is needed at paint section in this store also, as I see at Trenton road and this particular employee needs more training too. Thanks.
by
  • Verified Purchase
Very satisfied with their work and measures taken during this pandemic. Keep up the good work. Th...
Very satisfied with their work and measures taken during this pandemic. Keep up the good work. Thank you for your service in helping the public
by
  • Verified Purchase
  • Recommended
Very disappointed with their customer service.
Very disappointed with their customer service.
by
  • Verified Purchase
Great service and products
Great service and products
by
  • Verified Purchase
  • Recommended
Basic customer service training is an absolute must at this location. it is almost as if they are...
Basic customer service training is an absolute must at this location. it is almost as if they are intentionally avoiding customers! And good luck if you do find someone, They will make you feel like you just ruined their day!
by
  • Verified Purchase
Good assistance
Good assistance
by
  • Verified Purchase
  • Recommended
Always great service! Competitive prices the whole store Love it !! Visit home depot as much as y...
Always great service! Competitive prices the whole store Love it !! Visit home depot as much as you can
by
  • Verified Purchase
  • Recommended
Employees are generally very courteous and helpful even when I have had an issue. Today, the empl...
Employees are generally very courteous and helpful even when I have had an issue. Today, the employee reached when calling back was able to complete the order process, making me extremely happy since my very old refrigerator is barely keeping food cold, and I have it set to zero. Hoping it holds on until my new frig is shipped!
by
  • Verified Purchase
  • Recommended
Eric from millworks is really aknowledable.
Eric from millworks is really aknowledable.
by
  • Verified Purchase
  • Recommended
Friendly personnel and nice variety of products nicely stocked.
Friendly personnel and nice variety of products nicely stocked.
by
  • Verified Purchase
  • Recommended
Great store! Always have in stock what they carry! People that work at this store are super frien...
Great store! Always have in stock what they carry! People that work at this store are super friendly and very helpful without any problem dropping what they are doing and heading out to help you no matter where they are located!!
by
  • Verified Purchase
  • Recommended
The associates were friendly and helpful and the store was well stocked.
The associates were friendly and helpful and the store was well stocked.
by
  • Verified Purchase
  • Recommended
The employees are very helpful and attentive to any questions you might have!
The employees are very helpful and attentive to any questions you might have!
by
  • Verified Purchase
  • Recommended
eric from millworks is knowledgeable and helpful.thank you for your assistance
eric from millworks is knowledgeable and helpful.thank you for your assistance
by
  • Verified Purchase
  • Recommended
I always find everything and I receive help for the people.
I always find everything and I receive help for the people.
by
  • Verified Purchase
  • Recommended
Store was kept well stocked and employees are very helpful and polite.
Store was kept well stocked and employees are very helpful and polite.
by
  • Verified Purchase
  • Recommended
this store is convientley located and the access to the roadway makes it a pleasant experience to...
this store is convientley located and the access to the roadway makes it a pleasant experience to get in and out.
by
  • Verified Purchase
  • Recommended
It seems that every time I come here no one wants to assist me. I keep getting thrown to someone ...
It seems that every time I come here no one wants to assist me. I keep getting thrown to someone else or told that it’s not my department. I waited over an hour to get help with something heavy. No one came so my wife and I loaded it knowing that three employees were just sitting and talking to each in the carpet section and appliance. Never coming back.
by
  • Verified Purchase
This store desperately needs to be reorganized and cleaned up. There are way too many products i...
This store desperately needs to be reorganized and cleaned up. There are way too many products in the aisle making walking around this store frustrating.
by
  • Verified Purchase
Store was so organize and staff are so great.
Store was so organize and staff are so great.
by
  • Verified Purchase
  • Recommended
There are many employees around and I was greeted and helped as I came in. Marisol in Customer s...
There are many employees around and I was greeted and helped as I came in. Marisol in Customer service is awesome! She was courteous, patient, knowledgeable, and very professional. Thank you for allowing me to get in and out quickly!
by
  • Verified Purchase
  • Recommended
This store needs more staff and this is on several complaints the few u have there are wonderful ...
This store needs more staff and this is on several complaints the few u have there are wonderful but ur overworking them
by
  • Verified Purchase
  • Recommended
All employees were ready to assistant whit any issues I had!!!!
All employees were ready to assistant whit any issues I had!!!!
by
  • Verified Purchase
  • Recommended
Employees were friendly and helpfull all around.
Employees were friendly and helpfull all around.
by
  • Verified Purchase
  • Recommended
Always been my go to store. Love this Home Depot! I had a great first time experience using the a...
Always been my go to store. Love this Home Depot! I had a great first time experience using the app to buy my things and pick up was fast! Much earlier than I was expecting! Thank you!
by
  • Verified Purchase
  • Recommended
Great atmosphere, and friendly customer service. Herman and Ray are awesome!
Great atmosphere, and friendly customer service. Herman and Ray are awesome!
by
  • Verified Purchase
  • Recommended
Quality store, quality products. Big store, have to search out associate help though.
Quality store, quality products. Big store, have to search out associate help though.
by
  • Verified Purchase
  • Recommended
I have shopped at this location on numerous times. The staff members are friendly and helpful. I ...
I have shopped at this location on numerous times. The staff members are friendly and helpful. I am satisfied with my shopping at this store especially since it's close to my place of employment and I know I will get the assistance I need when I need it.
by
  • Verified Purchase
  • Recommended
Showing 1-30 of 298 reviews

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