Rated 4.6 out of 5 by 102
Rated 1.0 out of 5.0 by Lindsay Negative Experience, Poor Customer Service
I had a negative experience with worker Dave in the lumber department. I asked for his help finding two products and loading them on my cart. He started loading lumber without allowing me to look at the boards first. When I found cracking in two of the boards and asked if I could put them back he said "I'm just going to let you load them then" and refused to help me load further. Another worker came over and watched, without offering to help me. I went to the check out and was not offered loading assistance. I notified the worker at the check out that I was dissatisfied with the treatment I received from Dave, she said "Oh, I have never worked with him before". The floor manager was sitting right behind her and she didn't even ask him to come talk to me about the situation. After checking out, I loaded the car independently as I was offered no assistance. 2 other customers walked by asking if I needed help. Poor service, customer service, and quality of lumber. I will probably not shop here again.
August 10, 2016
Rated 5.0 out of 5.0 by TC Great store!
Shop here often and always get help when we need it. Employees are very helpful and have a good sense of humor.
August 7, 2016
Rated 5.0 out of 5.0 by HandyMac My favorite backwards Home Depot
The Merriam HD is set up opposite of most of the other HD's in the KC Metro. Garden area to the right, and lumber to the left.
I remember being lost the first time I went to this store, being familiar with other locations. But, after 8+ years of using this store moreso than the others in the Metro, I am a bit confused in other opposite stores. Kind of refreshing in a way.
July 10, 2016
Rated 5.0 out of 5.0 by DD Great store experience!
John in the paint department was so helpful. I was previously at another Home Depot store and was getting no where..... personnel didn't know what I was talking about.... so I left. And, then decided to go to the Merriam store where John was most helpful with my need to purchase fence stain. I had purchased this same stain 5 years ago and needed it again..... he took me right to it. Since the fence was older now, I had several questions..... he answered them all and I ultimately decided an opague product would be better this time. He was most helpful thru it all.
June 24, 2016
Rated 5.0 out of 5.0 by Jw Home Depot
Always has what need and the employees are knowledge and helpful.
July 12, 2016
Rated 5.0 out of 5.0 by Linda Excellent! The people make the company!
This is an excellent store! I drove 25 minutes to purchase the products from this store.... because they care about my business. So do the other HD stores, however, I liked my interaction on Saturday and returned to purchase more from that store>
July 6, 2016
Rated 5.0 out of 5.0 by pringle great store
Art and Sean are always able and willing to help when I need something specific!!!
June 7, 2016
Rated 5.0 out of 5.0 by flooct1950 Needed a new sump pump
The master plumber knew just what I needed, told me how to install it, and it worked just like he said it would.
May 27, 2016