#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(913)261-7401
Tool & Truck Rental(913)261-7410
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 6:00pm
Curbside: 09:00am - 6:00pm
Location
5700 Antioch Rd
Merriam, KS 66202
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Customer Store Reviews

  • 4.5 out of 420 reviews
90%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (420)
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Showing 1-30 of 420 reviews
You installed the new credit card readers. That gives me horrible customer experience
You installed the new credit card readers. That gives me horrible customer experience
by
  • Verified Purchase
I returned 15 unopened plumbing items left after a project. I brought 6 receipts. Steven refunded...
I returned 15 unopened plumbing items left after a project. I brought 6 receipts. Steven refunded 12 items, told me 3 items were not on any of my receipts, then turned and walked away. I waited a few minutes for him to notice I was still there, then asked for store credit on the items on the missing receipt. After I provided ID, he still refused to refund one of them (same brand and type as the rest). Steven was inattentive, rude, and unhelpful. A poor rep for a store I usually like.
by
  • Verified Purchase
  • Recommended
Good location, generally good selections and stock levels. I've been shopping here for over twent...
Good location, generally good selections and stock levels. I've been shopping here for over twenty years and never had a single bad experience until today. If you see a tall/large white female cashier named "LeAnn", GO TO ANOTHER REGISTER or just leave the store. She is the RUDEST human being I've ever met in that store..
by
  • Verified Purchase
  • Recommended
Jacob is friendly and help us a lot .. Highly recommend.
Jacob is friendly and help us a lot .. Highly recommend.
by
  • Verified Purchase
  • Recommended
The store is always clean and well staffed!
The store is always clean and well staffed!
by
  • Verified Purchase
  • Recommended
This store is great! Its my favorite Home Depot to shop at. Martin in Lumber is a gem and always ...
This store is great! Its my favorite Home Depot to shop at. Martin in Lumber is a gem and always helps me with a smile. There's another big box home improvement store a little closer to my project, but its always a mess and out of stock or things are in the wrong place and I dont have time for that crap. Merriam Home Depot for the WIN!
by
  • Verified Purchase
  • Recommended
Jim from electrical helped me find what I needed and was extremely knowledgeable and easy to talk...
Jim from electrical helped me find what I needed and was extremely knowledgeable and easy to talk to.
by
  • Verified Purchase
  • Recommended
Typical big box store. Can't find help when you need it, and they don't seem to know much when yo...
Typical big box store. Can't find help when you need it, and they don't seem to know much when you do find someone. Their checkout system seems designed to infuriate. Worst, they seem to ignore consumer product ratings. I seldom can find the products I want there.
by
  • Verified Purchase
1 found this review helpful
Tom Poliseo Department Supervisor was great!! He was very knowledgeable & patient. He went out ...
Tom Poliseo Department Supervisor was great!! He was very knowledgeable & patient. He went out of his way in helping find the right washer & dryer unit that was going to work best for me.
by
  • Verified Purchase
  • Recommended
Stupid policies at the front end of the store. I bought one item, less than $20 and used the self...
Stupid policies at the front end of the store. I bought one item, less than $20 and used the self checkout. I then got stopped so that my receipt could be checked and stamped on the way out. If HD doesn't trust customers to use the self checkout then they shouldn't have them.
by
  • Verified Purchase
This is a friendly store with lots of useful items. If they don't have it on hand, they show you ...
This is a friendly store with lots of useful items. If they don't have it on hand, they show you many options on how to obtain what you are looking for.
by
  • Verified Purchase
  • Recommended
Very good, prompt service. An associate was able to locate a compressor I needed and there was no...
Very good, prompt service. An associate was able to locate a compressor I needed and there was no line in the checkout.
by
  • Verified Purchase
  • Recommended
Sales staff was very helpful, answer questions that I had about flooring and very knowledgeable
Sales staff was very helpful, answer questions that I had about flooring and very knowledgeable
by
  • Verified Purchase
  • Recommended
GREAT PEOPLE WORK AT MERRIAM KS—Had to grab water softener pellets, 40lbs, I had a broken wrist a...
GREAT PEOPLE WORK AT MERRIAM KS—Had to grab water softener pellets, 40lbs, I had a broken wrist and without asking young person in the lot wearing. Home Depot shirt saw that and loaded my bag into my car, mask and all...
by
  • Verified Purchase
  • Recommended
Our neighborhood loves this store’s knowledgeable and experienced staff.
Our neighborhood loves this store’s knowledgeable and experienced staff.
by
  • Verified Purchase
  • Recommended
Clean, well stocked and store personnel are very attentive and polite.
Clean, well stocked and store personnel are very attentive and polite.
by
  • Verified Purchase
  • Recommended
My order was over the phone so I can't comment on a lot of things. I have never been taking bette...
My order was over the phone so I can't comment on a lot of things. I have never been taking better care of with my purchase. I was told that they have great management.
by
  • Verified Purchase
  • Recommended
Much better store than the one closest to us.
Much better store than the one closest to us.
by
  • Verified Purchase
  • Recommended
Employees need to be aware of customers many times ive walked thru the store with not one acknowl...
Employees need to be aware of customers many times ive walked thru the store with not one acknowledgement
by
  • Verified Purchase
1 found this review helpful
This is one Depot that you don't have to hunt for an associate to help! Enough said:)
This is one Depot that you don't have to hunt for an associate to help! Enough said:)
by
  • Verified Purchase
  • Recommended
Paul S was very friendly and enjoyable
Paul S was very friendly and enjoyable
by
  • Verified Purchase
  • Recommended
Great customer service in the millwork dept. Thanks Tom
Great customer service in the millwork dept. Thanks Tom
by
  • Verified Purchase
  • Recommended
Terrible customer service
Terrible customer service
by
  • Verified Purchase
alien painting does a great job yet one of the gallons of paint that I bought she didn't check th...
alien painting does a great job yet one of the gallons of paint that I bought she didn't check the inside and either it didn't get mixed up or did she forgot to put the color in it so it makes me have to make another trip to the store which I don't mind since I'm there everyday but it just slows the process down a little bit so perhaps we could work on making sure that every can is the right color instead of opening one can and dotting all the tops with with the color code thanks have a great day appreciate the opportunity to get feedback.
by
  • Verified Purchase
  • Recommended
Associates were very knowledgeable and friendly! Jacoub assisted with the self service area and ...
Associates were very knowledgeable and friendly! Jacoub assisted with the self service area and was very helpful!
by
  • Verified Purchase
  • Recommended
I visited store for tool rental and encountered the most knowledgeable and helpful gentleman I ha...
I visited store for tool rental and encountered the most knowledgeable and helpful gentleman I have encountered in customer service in a very long time, Scott. He helped me select the correct tool (a deck sander), the appropriate consumables, patiently showed me how to use the device, and then even helped me to determine the right circumstances for continuing my project - weather, other materials, etc. I recognize that not every employee in Home Depot will have Scott's depth of knowledge about the home improvement industry (over 40 years), but the important thing is that he was so willing to share that information for the benefit of the customer. This store is very lucky that he is there!
by
  • Verified Purchase
  • Recommended
Everyone was friendly and helpful
Everyone was friendly and helpful
by
  • Verified Purchase
  • Recommended
Went back to Appliance area again today to look at refrigerators. Channing (I believe) was very h...
Went back to Appliance area again today to look at refrigerators. Channing (I believe) was very helpful. He looked up stats and reviewed extended warranties / answered my questions. Good job!
by
  • Verified Purchase
  • Recommended
Tim was exceptionally helpful and the store was very clean. Staff is knowledgeable and in good sp...
Tim was exceptionally helpful and the store was very clean. Staff is knowledgeable and in good spirits.
by
  • Verified Purchase
  • Recommended
Carson in the Lumber department is amazing!! He is very kind, patient, and went above and beyond ...
Carson in the Lumber department is amazing!! He is very kind, patient, and went above and beyond to help me with my project. Go check him out!
by
  • Verified Purchase
  • Recommended
Showing 1-30 of 420 reviews

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