#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(860)343-6762
Tool & Truck Rental(860)343-6768
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 6:00pm
Curbside: 09:00am - 6:00pm
Location
909 Washington St
Middletown, CT 06457
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Customer Store Reviews

  • 4.6 out of 374 reviews
90%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (374)
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Showing 1-30 of 374 reviews
Fantastic employees
Every time I need products to complete my jobs the people at Middletown Homedepot are there. Noah Hallden, MacKenzie, Carley, Jimi are always fantastic. Keeps my sanity in the crazy work path. Thank you Middletown Homedepot.
by
    • Recommended
    Friendly staff in Middletown!
    We had to go to Middletown because our local HD didn't have the item we were looking for. A guardrail for scaffolding. We were pleasantly surprised by the friendliness of the staff which made it well worth the drive there.
    by
      • Recommended
      Great customer service, great product selection and good prices.
      I had two occasions to visit the Berlin, CT store and the paint department individual, Ralph, on both visits and Lana B in hardware along with Rita in self check out made both visits pleasurable and made it possible to accomplish our purpose .
      by
        • Recommended
        Great products
        I am a DIY individual and their pricing is quite good.
        by
          • Recommended
          Customer Service Excellence
          I have shopped six times at this location in one month. John and Claudia were excellent in providing customer service!! Professional, knowledgeable, friendly and always with a smile! Products were plentiful; overall assistance in the aisles was good.
          by
            • Recommended
            Staff makes the difference at this Home Depot
            My experiences with Home Depot have been positive, but this store has an exceptionally pleasant helpful staff.
            by
              • Recommended
              The Isles are too cluttered.
              It’s kind of a pain in the backside to get around all the stuff in the isles, especially in the front of the store.
              by
                • Recommended
                Great service
                Manager was friendly and very helpful.
                by
                  • Recommended
                  Home Depot Middletown Ct
                  Ask for Jermaine the store clerk to help you. He was outstanding with being helpful and answering all our questions lawn tools. Great Job!
                  by
                    • Recommended
                    Fast check out at store
                    I bought locks at the store
                    by
                      • Recommended
                      Great employees
                      Great employees: you have two superstars in your store, Nancy from appliances and Geldine, one of your managers.
                      by
                        • Recommended
                        Great people
                        The staff were so friendly and helpful and knowledgeable! Greeted me at the door, offered to help, led me to the product andsmiled and thanked me on my way out!
                        by
                          • Recommended
                          Vigoro lawn fabric staples
                          These stakes keep the fabric down despite high winds...I had never used them previously, now I need more....
                          by
                            • Recommended
                            Fake Milwaukee Exclusive Offer
                            See below for pick up availability.FREE Curbside Available MilwaukeeM18 FUEL 120 MPH 450 CFM 18-Volt Lithium-Ion Brushless Cordless Handheld Blower W/ M18 5.0Ah Battery Though local stores have over 20 of this item, they will not sell it in store. My work does not have an online account, therefore I made my purchase elsewhere. Gardening Associate was very helpful looking for this product as a complete set but it became clearer by the ad, its the tool plus free battery. The store just refused to sell it.
                            by
                              Best Home Depot in CT
                              I go to a home improvement store at least 15 times a week, and always enjoy going to this store the best. The employees are fantastic and knowledgeable. I cannot say the same about other stores. They are quick to help me when I have a question. Shout out to: Chris and Dave in hardware for helping me track down some frustratingly hard to find fasteners. Scott in plumbing for his knowledge in helping me get the right parts when I wasn’t sure how to proceed. The wonderful cashiers and service desk for being welcoming. Andy for always helping however he can. Charlie for being a great forklift driver and loader. Pat at the pro desk for always getting me the best prices he can Thanks guys and gals for making an otherwise draining work day have a little bit of sunshine in it!!
                              by
                                • Recommended
                                Middletown, CT Home Depot hooked me up
                                Bought a shelving unit for $199 and went back one week later to buy another. It was now on sale for $169. Rang up at full price but Edward had a supervisor come with me and verify pricing. I mentioned my prior purchase and he sent me to Carly in customer service who refunded the difference from my purchase the week before. Saved me $60......if they're still on sale I may go buy two more.......
                                by
                                  • Recommended
                                  helpful staff
                                  In all departments, I found the staff to be knowledgeable and helpful.
                                  by
                                    • Recommended
                                    overall shopping experience.
                                    I purchase a lot of my remodeling needs at the home depot, For the most part,I can find what I need. I must say, that my local store is staffed with personable, friendly, and helpful emplyees.
                                    by
                                      • Recommended
                                      Friendly employees
                                      Middletown store has always been very helpful searching out products for me. Cashier and loaders are very pleasant.
                                      by
                                        • Recommended
                                        Complements to the associates
                                        I’ve been to many Home Depot’s throughout CT and nowhere has as competent and friendly associates as Middletown.
                                        by
                                          • Recommended
                                          Does not have bags for merchandise bought
                                          This store doesnt have bags. Cashier told me they dont buy bags to give the customers to carry their stuff out to their car.
                                          by
                                            Great
                                            Always have what I need in stock or able to order in day or so
                                            by
                                              • Recommended
                                              Excellent selection of goods
                                              I bought dishwasher just like I was looking for a long time
                                              by
                                                • Recommended
                                                service
                                                good service and prices
                                                by
                                                  • Recommended
                                                  The people who work at this Home Depot go above and beyond to help their customers! I'm making th...
                                                  The people who work at this Home Depot go above and beyond to help their customers! I'm making this my "go to" store!
                                                  by
                                                  • Verified Purchase
                                                  • Recommended
                                                  Good clean store with helpful employees.
                                                  Good clean store with helpful employees.
                                                  by
                                                  • Verified Purchase
                                                  • Recommended
                                                  I'm closing on my first home on Monday and decided that today was the day I can finally purchase ...
                                                  I'm closing on my first home on Monday and decided that today was the day I can finally purchase an exterior door that I have been eyeing since the start of my house hunting process. Justin and his coworker Charlie I believe his name was sales person (CVA01CR) went above and beyond to congratulate me on my new home. They spent a lot of time telling me how much they enjoyed working at Home Depot and spoke about the partnership Home Depot has with various local contractors that can install my new exterior door. I was very pleased with their attentiveness and went ahead made my appointment to get my door measured. They made my first purchase for my first home really exciting. After I left the store I went ahead and ordered a new mailbox too.
                                                  by
                                                  • Verified Purchase
                                                  • Recommended
                                                  Good tool rentals. Good paint counter.
                                                  Good tool rentals. Good paint counter.
                                                  by
                                                  • Verified Purchase
                                                  • Recommended
                                                  The staff at the Middletown Home Depot are always so friendly and very helpful. The store is alwa...
                                                  The staff at the Middletown Home Depot are always so friendly and very helpful. The store is always clean and stock full of whatever I need.
                                                  by
                                                  • Verified Purchase
                                                  • Recommended
                                                  Middletown Home depot has its problems. When I went to self check out the system refused to accep...
                                                  Middletown Home depot has its problems. When I went to self check out the system refused to accept a gift card that had been issued 8 days ago claiming it did not match the ID it was issued against. It then zeroed out the gift card without providing any credit against my purchases. It is inexcusable to field a system that steals from customers and makes me wonder how carefully Home depot runs their other IT systems. Many of the low level associates were kind and helpful, almost as if they knew they were being evaluated, but the checkout experience was literally theft. Fortunately a manager believed me and issued a credit ( which was less than the value of the lost gift card ) to somewhat offset the loss. In the middle of this 20 minute checkout ordeal the cashier took the time to make a totally useless and silly announcement over the store intercom to amuse some of his friends in line behind me. Unprofessional and tone deaf. This bad behavior more than wiped out all the friendly and thoughtful assistance I received from 2 different associates while shopping. After shopping at HD for over 35 years I think I've finally reached my limit with today's experience
                                                  by
                                                  • Verified Purchase
                                                  Showing 1-30 of 374 reviews

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