Dear Home Depot Representative,
I went to the East Greenbush, NY, Home Depot of May 4, 2017. I was shopping for lumber to make two brackets to support a stoop at the back of my house. I walked through the lumber section and decided to use 2x12's. I quickly looked through the few boards remaining and determined they were the left-over dregs. I saw there was an employee bundling a pallet of materials at the end of the aisle. Probably for an order to be picked up in the morning. I went over and asked if he could bring down a new bundle. He stopped what he was doing, said yes, and went to get a forklift. He and a co-worker secured the aisle, promptly put the bundle in the rack, and went back to work. I leaned later his name was Dan.
I picked through the new bundle of lumber and found three boards I liked. I then loaded the boards on a cart and went over to the chop saw area to get the boards cut to length. I found an employee and asked if he could cut the boards for me. He said yes and said he would be back. He took care of some customers and came back in short time. He sawed the boards to the dimensions I gave him and asked if I needed anything else. I said no and he went to help other customers.
I then decided I needed some scrap lumber I would use as cauls to laminate the 2x12's together. I sorted through the pieces of scrap and found several pieces that would work, but needed to be cut to a proper length. I found the same employee and asked if he could saw these pieces to length. He said yes and said he had to help some other customers first. I waited near the saw for a while until his return. When he returned, he quickly sawed the pieces to the required length and then went back to helping other customers. I later learned this employee's name is Brandon.
I could tell the lumber area was shorthanded. I am very appreciative of the time and focus Dan and Brandon gave to my needs. I know my order was small, picky, and a pain in the you-know-what. But, I was made to feel that it was as important as any other order. Brandon was particularly good at providing me what I needed. Dan was also very good. Dan could have easily said he couldn't bring down another bundle of lumber. Brandon could have easily said he was too busy. He was. They both were. But, Brandon took the time and care to help me with my order. Dan, too. They were both fantastic. They both deserve my praise. I've gone to home improvement stores before and received less than desirable service. Dan and Brandon are way above average. They went above my expectations and gave their best effort. I commend Brandon and Dan for their excellent customer service. And patience. And thoroughness. They were busy. Harried. Trying to get things done. They took time away from a task I interrupted and gave me their best.
I am thankful. Home Depot should be grateful for two great employees. I am.
I give Brandon and Dan my sincere praise and gratitude.
Thank you, Brandon.
Thank you, Dan.
You guys are the best!