Rated 4.6 out of 5 by 54
Rated 5.0 out of 5.0 by DROUGHTFIGHTER EXCELLENT CUSTOMER SERVICE
WE ARE REMOVING OUR LAWN AND REPLACING IT WITH PAVERS. WE HAVE PURCHASED OVER 200 "STONES" IN VARIOUS SHAPES AND COLORS. WE NEEDED ADDITIONAL STONE IN VERMONT PEWTER. THE ONLINE COMPUTER SAID THE STORE HAD 499 SUCH STONES. WHEN WE GOT TO THE GARDEN SHOP, THERE WERE ZERO STONES ON DISPLAY. WE WENT TO CUSTOMER SERVICE TO COMPLAIN. THE CSR IMMEDIATELY CALLED IN A PERSON FAMILIAR WITH ALL OF THE STOCK, AND HE SIMPLY ASKED HOW MANY STONES WE NEEED. WE TOLD HIM, AND IN A FEW MINUTES, HE BROUGHT OUT THE STONES WE NEEDED. THE CSR RANG UP THE SALE, AND WE WERE ON OUR WAY, HAPPY TO GET WHAT WE WANTED AND THAT OUR TRIP WAS NOT WASTED.
June 29, 2015
Rated 4.0 out of 5.0 by Sebastian Great store experience
The store associates in the paint aisle were not that helpful . They didn't ask me if I needed help even though I kept pacing through the aisle trying to find an item , I had to approach them and ask them where a product was . The good thing is , is that the associates did know where the product I needed was so at least they did a good job at that. Moving onto the check out portion. This part was the best part, the cashier at the self check out machines did a AWESOME job 10/10 very friendly, helpful , fast etc ! He made the trip awesome and smooth . I didn't see his name but it was a male and I was there at around 5:30 pm on May 24th.
May 25, 2015
Rated 5.0 out of 5.0 by LuLu Great customer service!
I needed help in the Lawn and Garden section. I asked for help, and immediately received help from an associate who was close by. The product was loaded into my cart ( I am too weak), the salesperson Jose helped me through checkout, assisted me to my truck, and Kevin in the lot helped load.
It was one of the easiest, most satisfactory visit I have experienced.
June 30, 2015
Rated 5.0 out of 5.0 by Hawaii Store Experience
I shopped in the Lawn & Garden Shop today looking for plants that didn't require a lot of water. Also looking for strawberry plants to make hanging strawberry planters and hanging planters to make my planters. I was in one of the electric carts and asked an associates who was close by, to see if he could help me. I don't remember his name, but I think his name is Roger. Anyway he just returned to this store from working at another location. He has the greatest personality and is very helpful. He is a valuable employee, hang on to him.
June 12, 2015
Rated 5.0 out of 5.0 by color222match Matching Paint
Hanna and the other female employee in the paint dept. did everything they could to match my exterior paint color from a piece of wood that was uneven in texture and color. They made me feel like it was not a problem to keep trying to match it until it was a match. This took seven tries. They were very busy and absolutely helped everyone they could.
June 23, 2015
Rated 5.0 out of 5.0 by stacey Fast to get in and out.
this store is always fully stocked with people ready to help. this is my favorite home depot.
June 29, 2015
Rated 4.0 out of 5.0 by MirJT This store has good times and bad....
I have had good and bad experiences with associates here. One time in the garden center I finally found a man who was extremely helpful and really took time to answer my questions and appeared to be very knowledgeable.
This last trip it took me so long to find someone and one of the associates acted/looked like he wanted to run away from me before ever helping me and he was very short and not really helpful. I even asked "can you help me...oh do you not want to help me?"
The cashiers were great and the return policy is wonderful...so if you can go and not need help I def. recommend but if you feel like you will need assistance I would rethink going here.
May 3, 2015
Rated 5.0 out of 5.0 by Satisfied Great Father's Day shopping experience
I visited the store early on Father's Day. The associates in the store were super friendly, knowledgeable and helpful making my visit very pleasant and totally satisfying.
June 24, 2015