Roxanne and Christina are lovely women extremely knowledgeable and fun to deal with. They walked me through getting my countertop replaced, let me know everything I would need to do and made it very easy. In fact I'm probably buying a washer and dryer in the next couple days from them because of these two women. My only fault with the whole transaction is that I went online and filled out a countertop estimator and was asked a zillion questions, slight exaggeration, about square footage, edging, type of countertop, how many holes for faucets sinks, etc. they gave me an estimate. when I took it to the store by the date on the estimate they said it didn't fall under the parameters to get that price because I didn't meet a certain square footage. The website should've told me that you haven't reached the right square footage so you don't qualify for this discount. they made the the estimate I didn't so I'm a little perturbed that I didn't get that price but it's still a decent price and saves me from having to hack up my apartment. No one needs that. Will let you know further once the countertop goes in!