I've shopped this store for over 10 years, and can honestly say that the store, and Home Depot overall have gone downhill. Is the store clean & orderly? Mostly. Do I care? Somewhat... I'm in a warehouse to buy home improvement materials. What's important to me is a good selection and many choices which give me greater flexibility in design choices. As time goes on, Home Depot has lost it's "Big Hardware Store" feeling and has succumbed to the bean counters. Selections and choices are limited. If an item doesn't sell well in 90 day forecast, it's gone. No sense of responsibility to the customer.
The last straw for me was when Home Depot installed the "Big Brother Monitors" in many of the aisles. "DING DONG! DING DONG! We're Watching you!" I get it... shoplifting is a big loss for major retailers. So now there's cameras overhead, "loss prevention" agents wandering the floor, and now the obnoxious blaring of clarions, often very startling if you're there early in the morning. Still trying to wake up you have a cup of cheap coffee in a Styrofoam cup from the entry of the store... Bleary-eyed, you reach for the #2 Phillips bit attachment you need for those projects you have to complete today, and just as you lift the blister pack from the hook, "DING DONG! DING DONG!" Coffee goes everywhere, you drop the bits, and jump back like a scalded cat!
Ok, maybe that's a bit overboard, but really Home Depot? To make matters even worse, a little picture in picture appears, showing the hapless store employee who's job it is to stare at you to make sure nothing makes it's way into your pockets.
I've always made my living honestly, and based on trust with my customers. Sorry Home Depot, I will not enter your stores again as I am lucky enough to live near several lumber yards. I'd rather pay a little more to establishments who value and trust me as a customer, and don't attack me with "DING DONG!" every time I walk past a screw driver or Shark Bite fitting!
I doubt this will make it past the censors, but if it does, please explore alternatives... Home Depot is the biggest home improvement store, but they do not value your privacy, and certainly don't trust you; sadly anymore it's Just. About. The. Money.