I came to the store looking for drawer slides. I walked down several isles before I found an associate, Ignacio, very busy looking or counting things on the top shelves and reading machine on his hand. At no time did he acknowledge me. I explained I purchased a garage system from there several years ago and I was looking to fix the drawers that with time, heat and humidity needed some work. He asked no questions just said "flooring". I was a little confused and asked again, flooring for drawer slides replacements?. "I'm not sure but check flooring" he said as he seemed annoyed and pointed to the flooring department this time.
I walked over to flooring and found an associate struggling with blinds. I approached him and asked if he was the only one there. He looked at me as if I was bothering him and just said "yes" turning back to what he was doing (short back man wearing cap).
I stood behind him for about 10 minutes. At no time did he make an attempt to call for help or acknowledge that he knew I was there. Still waiting another associate (Corin) was walking by, as he got closer to me he looked down at a machine in his hand as to avoid eye contact. I reached out to him anyway and asked where could I find drawer slides replacements (showing him the one I removed and had with me as example of what I was looking for). Right away and without really stopping he just goes on to tell me "I am pretty sure we don't carry that.", "that's something that is usually order through the manufacture", "you need to go to the manufactures website to get replacements". I asked again, just plain, regular drawer side slides? He insisted manufacturer only as he finished walking away (not that he ever really stopped).
I just could not believe Home Depot would not carry that. So walked down several isles again anyway. I came to the Hardware department as I turned a woman was walking up the isle, unlike the other associates, she looked at me, smiled and started walking towards me. As soon as he was close enough she asked how she could help. I asked the same question, looking for plain drawer slides. She said "sure we do, right here on the left. Walked me over and pointed. There they were so easy but so hard for some. Thank you Iris! This store needs more associates like you.