Rated 4.6 out of 5 by 127
Rated 5.0 out of 5.0 by RickeyB My 6/21/15 experience
I was very pleased with my shopping experience today. I was immediately greeted with a smile and a very pleasant demeanor by a store associate who asked if they could be of help. I expressed what my needs were and was very courteously directed to where I could find the items I needed. At the checkout, I took advantage of the veteran's discount and the cashier stated that he was a veteran as well. We mutually thanked each other for service to our country. That encounter was the "cherry on top" for me and my shopping experience at Home Depot today!
June 21, 2015
Rated 5.0 out of 5.0 by MrsR Lawn and Garden Manager Wesley is AMAZING!!
I was at the Home Depot in Palatine a week ago buying plants and 5 bags of heavy sand. The garden manager approached me at checkout to ask if I needed any help getting the sand into my car. This in and of itself is noteworthy because I have NEVER EVER before been asked if I need help in the Lawn and Garden area no matter how bulky or heavy the items I purchased have been. As we were walking to my car I told him about an issue I have with my rose bushes and he told me they have several products inside to address the problem. He loaded my car then accompanied me into the store to show me the product and offer a few different options that would work. He has a horticulture degree from U of I and is amazingly knowledgable. He was also helpful, friendly and professional. Kudos to Home Depot for hiring this man to manage their Lawn and Garden area!
June 16, 2015
Rated 4.0 out of 5.0 by CJohnson Nice outdoor layout
Plants displayed in a nice manner. I was able to select what I needed quickly, browse at plants I didn't know much about and receive guidance from store associates.
June 15, 2015
Rated 5.0 out of 5.0 by Guru Flooring & bathroom project
Worked with Gerry and Martha at Mt. Prospect and Aaron, Jade, Brendon, and Tom in Palatine. Final visit was with Roger in Palatine. They were all outstanding employees and helped tremendously. Roger helped with material selection and even assisted loading my cart. He arranged for delivery and all of the materials arrived on time.
June 6, 2015
Rated 5.0 out of 5.0 by Sdmlegal The associates are great!
The associate was very helpful and explained the various products that would help me. I took his advice and bought the best product available. He then helped me load it in my car.
June 8, 2015
Rated 5.0 out of 5.0 by Artek Enjoyable experience.
Needed multiple items for a home remodeling. David and Roger at Pro Xtra department were very helpful in assisting me from the moment I walked in through the doors. Not only did they help me find all of the items, they also gave me a very competitive price. During my shopping experience I was also assisted by several other associates that were just as professional. Will definitely recommend this location to friends and family. Thanks.
May 26, 2015
Rated 5.0 out of 5.0 by Susan All emloyees were very helpful and friendly
When I was looking for some mulch, they showed me where it was. All I had to do was drive to the front of the parking lot and they loaded 5 bags in my car with a smile.
May 27, 2015
Rated 5.0 out of 5.0 by StillSmiling Excellent service from start to finish!
Expecting out of town family, I wanted to make my home more welcoming and colorful. With a sinus headache and a hectic schedule, I forced myself to go to Home Depot get an estimate on shrubs to replace the dead ones in front of my house. I was not sure where to go or what to look for. I was pretty anxious looking around, until an employee, Mark Johnson, came to my rescue. (Yes, that was how I felt!). I explained what I needed and showed a photograph of the dead shrubs. He immediately walked me to beautiful flowering bushes and selected the best ones for me. Then, as I was leaving I explained that I always wanted lilac and rose bushes. He walked me to them, and everything was within my budget and Mark explained how to plant, and maintain them. Mark immediately got me a cart, loaded them, walked me to the cashier. While I was waiting in line, he brought back some clippers to select from. As he walked me to my car and carefully loaded the bushes in my car, many shoppers noticed me smiling from ear-to-ear. Thank you Mark for making this one of the best shopping experiences!
May 25, 2015