Bought a $399 battery powered lawn mower on line. The charger for the battery had a short - it was green, then red, then green etc - defective, would not hold a charge. I only got to use the mower for 10 minutes total. Took the battery and charger to the store. At the return desk, I explained. They sent me to the online order/help desk. I explained. They sent me to tool rental, I explained again I wanted a replacement charger. Rental desk said they couldn't order it, until I brought the entire mower back. Went home, got the mower itself, and went back to the help desk. They wanted to charge me $18 to diagnose what was wrong. I asked for a manager - and explained. He sends me back to the order/help desk - where I explain again what I had told them before they sent me to the rental desk. All the while everyone asks me if I want to return the mower - and I keep saying no - just order me a new battery charger. The clerk then says he has to call - since homedepot.com is a "totally different entity." While on hold he asks again if I will return it - I tell him it was on a 12 month interest free promo, can they offer that on a replacement mower. He says no. I ask him it sounds like he's trying to get me to return the mower I bought online so his store can get credit for a new sale - he just looks at me. Then I say - order the part. While on hold another customer comes up and reminds him she gets a 20% discount that he offered since there was a mix up with her online order of a patio table, and she had to return it and buy a different one at the store. ! And he says to her "sure thing!" I didn't even ask for a discount just the promo I was entitled too, but no luck since I shopped on line!!! After TWO HOURS since I first walked in the door (minus the time it took to drive home and get the mower as requested), I finally tell the guy to give me a refund and tell him I'm going across the street to LOWES. I get no reply from him. Out of seven people not even one person said "SORRY."
I WILL NEVER SHOP HOME DEPOT AGAIN. Wanted to give an overall score of zero - but this site wouldn't let me. Don't expect any help if you order on line!!!!!!!!!!!!!!!!!