The appliance section is nice, but the people you contract with for service and delivery of products need to be much better. I would have a much better opinion of the store, and Home Depot in general if your delivery people and procedures were better organized and made sense for the customer. I like the store, I like the products, and would like the buying experience a lot better if service AFTER the sale was satisfactory. My main gripe is with what happened today when they tried to deliver the product and it failed to operate correctly. The courses of action available to me were not adequate. And of course by that point Home Depot has washed their hands of the entire procedure, and the only people I can complain to are delivery people and manufacturers. I can't talk to anyone at Home Depot. It isn't "their problem" at that point. They were glad to accept my purchase money however. Up until that point, they were responsible and eager to assist. After the sale, I'm pretty much "on my own" with whomever you've contacted to do the work. You turn transparent and "it isn't your problem" anymore. But "someone" will contact me and eventually get it all worked out. They say. Does not instill confidence. It would be nice to have ONE person from Home Depot that would make sure my problem gets corrected in a timely manner. But as far as I know, there is no one from your company who is willing to do that. Whatever happened to "service after the sale"? I'm responsible to ensure that I pay you on time, but you aren't responsible for making sure I get my product on time. Plus, now I don't even know what "on time" means now. Nobody can tell me that. Someone will call in a day or two, they say. Meanwhile, they left my kitchen dirty, muddy, and messy. Who cleans that up? I don't know how I'm expected to be happy about all this, when things are worse now than before I walked into your store and bought a new gas range. Does that sound right to you? Thanks for listening.